134 comments found.
Hi, 1-how do i change all the main background images on the homepage (Not the slider) in the following section:
-Featured Collections - Make a Move (the large lady image) - Stay tuned for Updates -Thus Spoke our Customers
2- the main menu black background bar does not load well every time you open the homepage, even on your own demo site. it opens compact and then goes full width. how to fix that? looks like a javascript problem
Thank you
Hi.,
1) Please refer : http://recordit.co/z1uRy0X3EM
2) ) The css loads later in the header section, so that the header goes from boxed to full-width. Now we have added an animation in our demo site, so that this issue will not appear. Check our demo site https://triss.wpengine.com/ now. Open the header page in backend and make the changes in this screenshot https://prnt.sc/26g4q81
Thank you for your support. -i have changed my currency in woocomerce but it is still showing theme currency
- how can i have my main menu aligned in the same box with my logo, cart, subtotal, account, search icon?
Thanks
Hi Willmak.,
1) Changing the currency in woocommerce should reflect in the products. Please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
2) Regarding the main menu in same box as logo edit the header section as shown in this screenshot https://prnt.sc/26gr599 and update the background colors as per your needs. If the menu items are more then it will come to the second line.
Regards., DesignThemes Support.
i sent you an email with my questions using http://themeforest.net/user/designthemes email box.
Thank you
i sent you an email with my questions using http://themeforest.net/user/designthemes email box.
Thank you
we replied to your mail
How can I edit the search results page to show the products page as opposed to looking like a blog post as seen here https://thebellestore.com/?s=Monalisa&submit=Go
Hi Ounique27.,
Our theme uses the default wordpress search and the layout will be looking like the blog page layout only. It cannot be changed to the shop layout. May be you can try some search plugins for woocommerce plugin alone.
Regards., DesignThemes Support.
Pre-sale question I plan on using the theme for hair salon but not selling instead of Add to Cart button i will have Book Now https://share.getcloudapp.com/p9uXgeYr So my question is: Can i remove all the button on the product page and add Book Now button? Or would that require a lot of customization?
Thanks,
Never mind. I think i can achieve that with your Look Book Detail page
Hi.,
Please use the Booking Manager Plugin – A complete booking reservation and management plugin for WordPress.
https://wordpress.org/plugins/dt-booking-manager/Please refer: https://youtu.be/uNwRAoA3Kos
Thank you for the suggestion
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hello, where would you like me to send support questions?
Hi.,
Please open a support ticket : http://themessupport.com/forums OR
Please send your request to us directly at this email support@wedesignthemes.com
Our team will get back to you as soon as possible.
Thank you, we look forward to helping you!
email sent to support@wedesignthemes.com . Thanks
Hi.,
1) Global Options
Get into Admin panel > Appearance > Triss options > Layout Option > Breadcrumb Options > Background > Choose background options for breadcrumb title section.
Please refer : https://prnt.sc/10e81w9
Individual Page Options :
Navigate to the Pages > Select Page > Page Settings > Breadcrumb > Set Individual Page Breadcrumb
Please refer : https://prnt.sc/10e82pw
2) Please refer : http://recordit.co/OyMUQFJMEm
3) Please refer : http://recordit.co/eBWLCP3vQm
Note : If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
I have a support question waiting for answer. Please take a look. Thanks
Hi.,
Please enter your Google API Key
Please refer : http://docs.wedesignthemes.com/dt_articles/google-maps-to-wordpress-codestar/
i have been exchanging emails with your support team before why do i need to enter my Google API Key now? Please check your support email thanks,
My question has nothing to do with google map
Hi,
Can you please let us know your exact question so that we can check and reply back to you asap.
Regards., DesignThemes Support.
I sent an email to your support email support@wedesignthemes.com on 12/27/21. Please check
with information you requested like wp access and ftp access
I just resent again
Hi.,
Since we get this error “WordPress Login Temporarily Disabled” we cannot login to your dashboard. Please add the following css code in Dashboard > Customizer > Additional Css section to align the portfolio image to center.
.dtportfolio-featured-image-holder img { margin: auto; }
Regards., DesignThemes Support.
The css code worked. Thank you! Another question is. Is there a way to set the featured images to a fix dimension regardless of the size of the image uploaded? 1- on the homepage https://share.getcloudapp.com/JruGwKoQ 2- portfolio image https://share.getcloudapp.com/ApuxyZDv
thanks
Hi tkdidier.,
1) In the home page, if you use image size of 800×533, it will look exactly like our demo site. If you use higher or lower sizes then the exact sizes will be displayed.
2) For the portfolio image our default size is 1600×1067. If you upload the image in this size, then it will be cropped for all the sizes that is used in page. If you use greater than that size, then it will be cropped for that size. If you use smaller sizes, then the smaller size will be used.
Regards., DesignThemes Support.
Hi radioenomis.,
1) Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
2) Regarding the support forum issue, let us know your email id and we will send you the login details.
Regards., DesignThemes Support.
Hello, I am helping a client with a website and they are using your theme – it keeps exhausting resources on the server, does this theme work on high traffic sites or the problem is that the website designer is using a pirated theme ? Can I send you a purchase code to validate it and help.
Hi.,
Thank you for contacting us.
1) Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
2) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Regards., DesignThemes Support.
Font end Main search Option we coundt search by Products Tags, only can products name.. How can activate it. please let me know ASAP
Hi.,
Thanks for the interest!!
https://triss.wpengine.com/shop/ refer this link these are the available filters.Regards., DesignThemes Support.
How can I edit the mobile menu to hamburger on the right side and logo on the left side?
Hi.,
Please refer : https://prnt.sc/1zmr3e3
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
@media only screen and (max-width: 767px) {.mobile-nav-container { float: right;} }
hiii i am unable to import demo data pls help
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Hey, I have bought this theme and do not have required pages. The theme is blank. What is all this going on. I have paid $59 usd and received nothing.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Hello, i was trying to install Demo content but i met this problem https://prnt.sc/1x7tgba. please help me
Hi.,
Please check your server requirements., Please refer the below link for server requirements
http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
hi, i just sent you an email. please check and we will discuss by email. thanks
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
is there any option for Products category filter option ?
Hi.,
Thanks for the interest!!
Please refer to this link – https://triss.wpengine.com/shop/ these are the available filters. Let us know any other queries. We will help you.
Regards., DesignThemes Support.
Which plugins does it come with?
Hi.,
This theme requires the following plugins: DesignThemes Core Features Plugin, DesignThemes Portfolio Addon, Kirki Toolkit, Unyson and Visual Composer.
This theme recommends the following plugins: Contact Form 7, Envato Market, Layer Slider, Revolution Slider, Ultimate Addons for Visual Composer and WooCommerce – excelling eCommerce.
Note : Above all the plugin include in the theme
Hello,
I need answers to the following questions.
The add to cart button is not redirecting to the cart page but the product page. How do I reduce the size of the quick view icon and add a link to the default link direct to the shop page. The product page for individual products does not include the featured images, Price, attributes of that product, how can I edit to show these features?
Hi.,
Please refer : http://recordit.co/07nSVADbuW
Step 1: Create Your Product Templates : Goto Dashboard > Appearance > Medik Options > Woo Commerce Option > Product Style Templates > Create Your Product Templates : https://prnt.sc/umgsxy
Step 2: Assgin Product Templete to Product Page : https://prnt.sc/umgon8
Hello I’m having an issue with uploading the theme to my shopify website. I’m receiving error message ” zip does not contain a valid theme: missing template “layout/theme.liquid”.
Hi jasmineg.,
It seems that you have purchased the wordpress theme and trying to install it on the Shopify platform. Please purchase the triss Shopify theme from the following link and try to install it on Shopify.
https://themeforest.net/item/triss-saloon-barber-store-shopify-theme/21573962?s_rank=1&ref=designthemesRegards., DesignThemes Support.
Thank You, will purchase now. I have deleted the wordpress file. How do I request a refund since I purchased the wrong theme?
Hi jasmineg.,
Just purchase the shopify theme from the above link and apply for a refund from this link https://themeforest.net/refund_requests/new, and we will approve it. Please send the purchase of Triss shopify theme ( the newly purchased theme in the refund request) Thank you.
Regards., DesignThemes Support.
Thanks so much for the quick response, I will be submitting shortly. However Im still having the same issue with the new purchase. I have extracted the zip files and tried uploading separately as well as the entire file but it still says it’s missing the layout.
Hi.,
Kindly send your purchase code, store login details to support@wedesignthemes.com so that we can check and let us know asap. Else create a staff account for this email id support@wedesignthemes.com and let us know.
Hi jasmineg11.,
It seems that you have applied for a refund from the Triss Shopify theme. Please apply for a refund from the Triss Wordpress theme, since that is the theme for which you need a refund. We will approve it then.
how can we do custom wig, is there any option, please advice selecting options or create wig shape
Hi.,
You can create variable products and add any type of data like that. Check out their doc post here: http://docs.woothemes.com/document/product-variations/
i need somthing like this https://www.lordhair.com/customizations/new
Hello i bought the template, is possible to fix triss/woocommerce/cart/mini-cart.php and triss/woocommerce/checkout/review-order.php ? Woocommerce need these pages updates, otherwise i have always the warning at the backend. I tried to register in your support site, but i don’t receive the mail to activate. Best regards
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
is the theme support RTL?
Yes it’s RTL compatible
i have problem after updated the plunging and word press, variation selection not working, prices not changing,, description tab aslo not working ..https://prnt.sc/19s8i6l
sent email as well to supporting email ID
hello 
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
email sent to support support@wedesignthemes.com.
Hi.,
Edit your product and add “Tab” like this – https://prnt.sc/1aitz7a or change option as like this – https://prnt.sc/1aiucpo then check it out.
Hello, i would like to buy this theme for a my client, is compatible with the latest version of Woocommerce 5.4.1?
Hi.,
Thank you for contacting us.
The theme is 100% compatible with the latest version of Woocommerce. There would not be any issues in using this. Also, our demos also make use of the latest version of Woocommerce.
Thank you, because if my client will choose this template, i need that is fully compatible and also always updated if necessay. Is a big company so i can’t make mistakes choosing the template
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Also, I hope I can introduce different variations and attributes other than the one contained here.
Yes., Its Possible.,
