836 comments found.
hi, recently I bought new license for my new website but I can’t find medical icons, and can I import icons?
Hi,
Thanks for the purchase.
You can add your own icons on (top of what is available with the theme) by following the procedure outlined here: https://boldthemes.ticksy.com/article/8578/
Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Thanks, what about the old icons that you were providing? there is a lot of medical icons I can’t find them like before !!
Hi,
Please make sure that you have the latest version of the theme and the Medicare plugin installed – 1.9.2 They should resolve the issue with the custom icons packaged with the theme not being visible.
Kind regards,
BoldThemes team
Medicare plugin is updated to Ver 1.9.0, I turned on the automatic update and there is no request from plugin to update to another version,
what should I do to update to 1.9.2 ?
Hi,
Once you update the theme to 1.9.2 you should get the notice to update the plugin as well. Alternatively you can unpack the plugin from the plugins folder of your theme package and upload it manually to the server.
ThemeForest items do not get automatic updates since they are not hosted on WordPress.org
The easiest way to keep up with the available theme updates is to use the Envato Market plugin – https://www.envato.com/lp/market-plugin/
Kind regards,
BoldThemes team
Hello BoldThemes team,
my custom icons worked to this date but now they are missing in the list view of the bold builder. Therefore I can’t select these fonts anymore.
The old ones selected before work fine in the front end and I can see these fonts in the backend as well.
The problem is when I want to create a new one they are not showing in the dropdown list, see picture.
I checked all custom files 3 times they are fine, it is a bug, or something is changed to make custom fonts appear in that list, and do I need to update the code?
my custom files from old tutorial BoldThemesSite:
1. \wp-content\plugins\bold-page-builder\css\ – style.crush.css
2. \wp-content\plugins\medicare\ – admin-style.css 3. \wp-content\plugins\medicare\ – bt_sl_icons.php 4. \wp-content\plugins\medicare\ – medicare.php
5. \wp-content\themes\medicare\ – style.css 6. \wp-content\themes\medicare\fonts – All my custom fonts (eot,svg,ttf,woff)
Thanks
Hi,
We haven’t changed the method of import of third party icons in the meantime, meaning that the method outlined here: https://boldthemes.ticksy.com/article/8578/ is still valid.
If you have followed all the steps described in the article, please send us wp-admin credentials and ftp credentials using the contact form on our ThemeForest profile (bottom of the sidebar) – https://themeforest.net/user/boldthemes and we will take a closer look.
Kind regards,
BoldThemes team
Great theme and have been using it for quite some time.
I recently updated plugins and noticed that I was getting White Screen of Death. I disabled all plugins and noticed that the Bold Page Builder was the culprit. PHP settings are: max_execution_time = 300 max_input_time = 60 max_input_vars = 1000 memory_limit = 256MB post_max_size = 256MB upload_max_filesize = 256MB session.gc_maxlifetime = 1440 seconds
I tried messaging you via ticksy but even though I have extended support, the platform states that its expired.
Had to revert back to Bold Builder version 3.2.5. Version 4.0.9 breaks my site.
Hi,
Can you please tell us which version of the theme and the respective medicare plugin are you currently using?
Thanks in advance.
Kind regards,
BoldThemes team
Hey there, how do I remove the highlight/bottom border that displays under the active menu item in the menu? Thanks
Hi,
Please try adding the following custom css:
.btMenuHorizontal .menuPort nav > ul > li.current-menu-ancestor > a, .btMenuHorizontal .menuPort nav > ul > li.current-menu-item > a {
box-shadow: none;
-webkit-box-shadow: none;
}
It should do the trick.
Kind regards,
BoldThemes team
Hello! Tell me, in your theme Medicare – Doctor, Medical & Healthcare there are Google maps, can you somehow put several addresses of our branches on the map? Thanks!
Hi,
Thanks for contacting us.
With the out of the box element you can place only one pin on the map. Perhaps you can use the third party plugin or Google Maps JavaScript widget for multiple pins on the single map?
Kind regards,
BoldThemes team
Hi. I need to add 5 addresses to Header Left Widget Area with BT icon widget. How can I do this as a drop-down list?
Hi,
Unfortunately, you can not do that out of the box – you either need to implement a new widget on your own or use a third party plugin which allows you to add drop down lists with url redirections.
Kind regards,
BoldThemes team
Maybe you could suggest a plugin that would work with your theme?
Hi,
Unfortunately we have not tested any of the widgets with similar functionality, but maybe this one can serve as the basis for the solution – https://wordpress.org/plugins/navigation-menu-as-dropdown-widget/
Kind regards,
BoldThemes team
Hello. I have bought some time ago the theme. Now I’m trying to use the clinic theme and unfortunately pages are not available. This was a fresh install with new database. Details can be found here https://primed.farrenio.com/
Hi,
It seems that there is an issue with the url structure or permalinks. Try rebuilding your permalinks:
Step 1: In the WordPress admin area, go to “Settings > Permalinks” Step 2: Click “Save Changes” Step 3: Permalinks and rewrite rules are flushed.
It usually helps in all page 404 situations
Kind regards,
BoldThemes team
[ Pre-sale question ] Can u tell me about order management of admin ? Can a doctor have a account in admin and can he see appointments that patients book him in that account
Hi,
Thanks for contacting us.
Medicare does not feature booking management functionality out of the box – the appointment forms on our demo site are plain Contact Form 7 forms. If you wish to add fully featured appointment management, you will need to use third party plugin of your choice.
Kind regards,
BoldThemes team
Hello, can you confirm that page speed can be improved using image optimization and third party cache plugins? Is there any demo with that setup for testing? Thank you!
Hi,
Thanks for contacting us.
Yes, the page speed can be improved using image optimization and third party cache plugins.
Unfortunately, we don’t have such a demo. On the other hand, if you are willing to give it a try, we offer money back guarantee and if it turns out that the theme does not work for you, we will refund you.
Kind regards,
BoldThemes team
Hello, is there a way to add a gallery to the accordion? When I ad the [bt_grid_gallery lightbox=”yes” ids=”3731,3729 … code into the text field of an accordion item it is not working.
Thank you.
Hi,
Accordion item should actually renders the shortcodes without issues – the problem is that the grid gallery initializes its height on the bases of its container (which is 0 when the accordion item is collapsed).
The only way to make it work (apart from using a third party plugin) is to add the following custom JS to your site:
jQuery(function() {
jQuery('.tabAccordionTitle').click(function(){ setTimeout( function(){jQuery( window ).resize()}, 500) });
});
It will trigger window resize event half a second after the user expands the accordion and reinitialize the grid gallery positioning and sizing.
This is not an elegant solution, but it could do the trick.
Kind regards,
BoldThemes team
Thank you. Appreciate your help.
I have Arabic website and currently I use RTL version, if I use wpml to translate to English, is it possible to switch the translated version to LTR ?
Hi,
From our previous experience, switching RTL to LTR should be handled by WPML automatically and should work without issues once you add English language.
Kind regards,
BoldThemes team
I’m facing a broken theme issue on my website. I have just installed and activated the theme on my site and cannot find the default template to be added there. The stylesheet is available and added to the website as I tried adding the html content along with which the css was being applied on the website.
Hi,
Thanks for the purchase.
Medicare is a WordPress theme, and it seems that you are expecting it to be an HTML template.
If you are indeed looking for an HTML template, please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.
If you are aware that it is a WordPress theme, please follow the instructions from the theme documentation – http://documentation.bold-themes.com/medicare/getting-started/
Should you need any additional assistance, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to help you.
Kind regards,
BoldThemes team
Hi,
may I ask you if it’s possible to make the ELEMENT – CLIENTS to open links as _blank?
Thank you.
Hi,
The easiest way to do it is by using few lines of custom JavaScript. Please add the following to Appearance > Customize > General Settings > Custom JS (Bottom):
jQuery(function() {
jQuery(".bclItemChild a").attr("target","_blank");
});
It should do the trick.
Kind regards,
BoldThemes team
Thank you, it works.
Strange, after the update, my menu icon in mobile view has some strange radius in the middle.
And my big circle icons on the front site are looking bad, maybe no antialiasing?
https://www.nspnz.sk/Hi,
Thanks for the heads up and sorry for inconvenience. We will release an update with the patch in next 48 hours.
Kind regards,
BoldThemes team
No worries, I found what causes the icon to look bad. It is his white background underneath. When I turn it off it is smooth, but can I? Or better I wait for the update.
Here is the css code:
.btIco.btIcoFilledType.btIcoAccentColor .btIcoHolder em, .btIco.btIcoFilledType.btIcoAlterColor .btIcoHolder em
{
background-color: #fff;
}
Thank you for your great support.
Hi,
The update has just been released.
Kind regards,
BoldThemes team
Hello team,
I’m a developer and my client have purchased this theme. I have an issue with the accordions and tabs, which is not working on my website. I also tried plugin but still this is not working for me. Could you please help me with the issue so i can resolve it asap. Please find the URL of the page where i’m using accordions: https://goodrichoptical.com/conditions/
Thanks
I also deactivated all the active plugins to check whether there is any conflict with any other plugins, but this is still not working.
Hi,
If you take a look at the JS console, you will notice that one of the Medicare plugin files cannot be loaded – bt_elements.js
Please check if it exists on your web server and if not, please reinstall the Medicare plugin from the original theme package.
Kind regards,
BoldThemes team
Hi,
For that matter none of the js are being loaded on the home page – https://goodrichoptical.com/
It seems that they should be on some kind of CDN, but they are not.
Kind regards,
BoldThemes team
Thankyou my above issue was resolved.
Now i have another issue, my site is not working, it’s calling all the js files from CDN and i have not added any CDN.
Could you help me with this please
Thanks in advance
Hi,
Unfortunately, we are not able to help you with this specific issue, since it seems to be a hosting related problem – we can provide support only in line with the Envato item support policy – https://themeforest.net/page/item_support_policy
Please note that the theme does not alter the standard method of asset delivery implemented by WordPress in any way.
Kind regards,
BoldThemes team
hello! We want to buy the theme but we need the psd template. it is posible? Thanks
Hi,
Thanks for contacting us.
Unfortunately, we do not have accompanying psd files 
Kind regards,
BoldThemes team
I am not able to see other theme in the installation. I can see the red theme however in the demo you have the main theme or other designs ,I cant see any of those
Hi,
Thanks for the purchase.
Please refer to the theme documentation for detailed description on how to install the theme and import demo content – http://documentation.bold-themes.com/medicare/getting-started/
If that does not help or if you need additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the site url and wp-admin credentials and our support team will be glad to assist you.
Kind regards,
BoldThemes team
I did a clean Wordpress install, deleted all plugins, and other themes that came with it. I then install this theme, then installed required plug-ins and activated them. Then I installed Optometrist theme, using the BT Tool, waited till it finished, then when its done. I viewed my page, and it looks like this ( https://imgur.com/sBE72rM ). Did I miss something?
-Brandon
Hi,
It seems that you have done everything correctly, but it also looks like you have a wrong page set as the home page of your site.
Please go to Settings > Reading in your wp-admin and choose Page called Home as a static Homepage. You currently probably have Sample Page set as homepage.
Should you need any additional assistance in the process, please submit a ticket at our support portal – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hi I am having troubles for demo import . Can you please help me I just submit a ticket .. Need urgent help . Thank you
Hi,
Our support team has answered your ticket – please note that in general, on work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.
Kind regards,
BoldThemes team
Hi Bold Themes Team, is it possible to use a image slider plugin instead ot static background image (cute dog) in your awesome vet template ? So visitors are able to click through 4-6 images, which slide in background…
Hi,
Thanks for contacting us.
Yes it is possible to add the slider, but keep in mind that, out of the box) the slides have to contain both the background images and front content. It is not possible to have the static front content and only background images sliding.
Hope this makes sense 
Kind regards,
BoldThemes team
Sorry, i’m afraid i don’t fully understand what you mean with “the slieds have to contain both the background images and front content”. Can you show me an example somewhere ?
Hi,
You can see the example on: http://medicare.bold-themes.com/clinic/
The first section is the slider which can be implemented out of the box with Medicare.
Kind regards,
BoldThemes team
i see. Is it possible to implement this slider in vet template instead of example dog background picture without loosing parallax scrolling effect and transparent look of front content ?
Hi,
Transparent look can be achieved, but the parallax effect is not possible with the slider.
Kind regards,
BoldThemes team
