31 comments found.
Hi team,
I got the issue when i upgraded the WP to latest version. The homepage had problem, can not load.
May i know the cause please?
Hi @luma-e
Thanks for using Energtec.
kindly submit a ticket: https://7oroofthemes.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
I tried to login to https://7oroofthemes.com/support/ yesterday before commenting here. It was loading 4ver…. So could not login. In there any different way?
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Regards
I sent already, pls help to check.
Hi, we have replied. Kindly check. Regards
Can anyone help with this? What’s the problem here? I just submitted a ticket but need quick support. “Installing theme from uploaded file: themeforest-k1Zl9KhP-energtec-solar-and-wind-energy-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi @johnsun369
Thanks for using Energtec.
kindly submit a ticket: https://7oroofthemes.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
thanks!
This theme is not updatet for a long time, but we need the newest Slider Revolution for safety reasons. Can you provide us with the latest?
Hi @NLTEAM
Thanks for using Energtec.
kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Since the user support login is not working, I try it here: How can I change the templates in Energetec? Do I need to pay for any plugin? Same as the widgets…
I am getting crazy with this template. I want to change the green color and can’t find a solution how to do so. Maybe someone can help?
Hi @bourgeois2
Thanks for using Energtec.
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Thank you, we look forward to serving you!
Best Regards.
Hi. Please update Slider Revolution to the latest version. Thank you
Hi @jasonmediavilla
Thanks for using Energtec.
kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi @7oroof, I need quick and urgent support, but the support login is not working. I also set a new password and tried logging in with Envato but got an error. Please suggest how to connect. Thanks
Hi @imashwani7
Thanks for using Energtec.
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Thank you, we look forward to serving you!
Best Regards.
I already sent an email 2 days ago but no reply so far. Sending it again. Please check and take care. Thanks
Hi, we have replied to your email. Regards
As others mentioned: fix the Elementor-core plugin issue. it breaks recent elemtor versions!!!!!!!!!!
Hi @publicgarden
Thanks for using Energtec.
We are working on updating the theme and we will submit a new package ASAP. If you need urgent help, kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Il layout con gli ultimi aggiornamenti presenta qualche problema sul mobile. È un bug conosciuto? Grazie.
https://www.solar-domus.it/Hi @wsworld
Thanks for using Energtec.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi @7oroof, I need quick and urgent support but support login is not working. I also set new password and tried login with Envato but getting error. Please suggest how to connect. Thanks
Hi @imashwani7
Thanks for using Energtec.
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Thank you, we look forward to serving you!
Best Regards.
There is a huge problem with the theme Elementor-core plugin and the latest Elementor version (and PHP v8.**)! Breaks website! Please update theme!
How can I request for a refund please? It’s not working and support says order ID cannot be found.
Hi, what is you ticket ID please?
we checked and saw that: we don’t receive any your request to email or forum. please check and send it. Thank you!
It won’t let me send a ticket because Order ID is not working. How to edit the carousel please?
Hi @celine100
Thanks for using Provetta.
Kindly email us here: 7oroofthemes@gmail.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Thank you, we look forward to serving you!
Best Regards.
How to download and edit?
How to use the steps
Hi, you can read the docs. Regards
I got it but nothing. How are the steps?
Hi @ketsavanhedl
Thanks for using Energtec.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi, can you be so kind and provide me with the direction in Wordpress how to change the colour of the HOME MAIN MENU bar that appears transparent in demo version, but I need to change that into a solid colour? Thank you.
Hi @VladiPadi
Thanks for using Energtec.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
footer alignment is missing in mobile view..can you please solve for me
Hi @Glorious_web_tech
Thanks for using Energtec.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi, are the theme and plugins compatible with the latest Elementor version?
I get the following error after updating Elementor: https://prnt.sc/26nwkm1
I checked, it works correctly until Elementor version 3.3.1
Hi @oxypl
Thanks for using Energtec.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
Hi, please can you look at the ticket I submitted via your support system? I need help with the carrousel not working on my home page. Ticket #2837 . Many thanks
We already replied. Kindly proceed with the ticket. Regards
hi, sorry please try again. thanks
hi,please I need help. Thanks
Please people can i get a reply?. Thanks
Kindly proceed with your ticket. Regards
Sorry I don’t know what you mean. I have given you admin access to my site and you keep saying this. Please I need an answer.
It’s gonna be 4 days since I submitted the ticket… makes you wonder.
Hello,
Sorry very much, We are on Lunar new year holiday. We will check for you soon so hope you understand.
Best regards!
Horrible! Don’t buy! There’s no support, they’re not dedicated to helping, just trivial answers that don’t make any sense! They just want the money and disappear. WASTE OF TIME BELIEVED IN THIS TEAM.
Hi @xoiurp
Sorry for your troubles, but we were facing some issues with support system. You can let us help you solve the issues or you can request a refund click here:
https://themeforest.net/refund_requests/newThank you, we look forward to serving you!
Best Regards
I’m trying to build single posts using this theme but contacting support 2 times already deleted my question, now support doesn’t work. I do not know what else to do. The link on my ticket was: https://7oroof.com/support/ticket/2670 .
We have issues with support, we will be back soon. Kindly wait.
Please I have submitted a ticket because pagination has stopped working and nobody is answering. Please this is very urgent as I have a client waiting. Many thanks.
Hello, what is the ticket number!
ticket number #2625 thanks
Please I have provided you with login details etc and got no answer from you. Please this is urgent. Thanks
Our support team replied to your ticket. Regards
Hi. No you have not. Please I need real help. Thanks
Hello, all issues have been fixed. Kindly review your ticket.
Yes, works fine now. Thanks very much for your help. Could you please let me know what went wrong so that I can fix it myself if it happens again? Thanks.
You can ask the developers in the ticket. Regards
Hello, I purchased this theme “Energtec – Solar and Wind Energy” a few weeks ago. And I tried to change the footer using WordPress. But I can’t.
Hi @grupoadin
Thanks for using Energtec.
Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.
Thank you, we look forward to serving you!
Best Regards.
