122 comments found.
Hello,
There are problems on the Factory Industrial template. On the home page, every time I save my work, the slider revolution disappears. Every time I have to reset everything.
Another problem in testimonials: the saved boxes are not seen, they are empty. But on the site they can be seen.
Finally, you don’t see the font-awesome icons.
There are compatibility problems.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hello I Have Send Message Continue 3 Days No Any Responses
Thank You
48 hours gone not any reply
Hi, sorry it was Eid holyday here. Now I am checking your email and replying soon. Thanks
very Bed Response
Hi, sorry it was Eid holyday here. Now I am checking your email and replying soon. Thanks
I Have Send Personal Email 24 Hours Ago Still Not Any Responses
Very Bed Responses
As Soon As Possible Plz Ans Me
Hi, sorry it was Eid holyday here. Now I am checking your email and replying soon. Thanks
I Have Send Msg One Day Ago No Any Reply Plz As Soon As Possible Ans Me
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
I Have Send Personal Email 24 Hours Ago Still Not Any Responses
Hi, sorry it was Eid holyday here. Now I am checking your email and replying soon. Thanks
hello,i can install the main demo by clicking one demo import still not importing Demo Data ,Could you tell me how to solve this problem?
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Thank you. I will send you the email today
Hi,
sorry to re-bother you, I just wanted to make sure you got my feedback because my homepage slides are missing, if changing the slides it will only show the title you named, please let me know what i should do, thanks
Oh sorry, I am checking it now. Thanks
Hi,
I purchased the annual fee theme you made(index Multipage Layout 09), but the homepage slideshow that came with me when I uploaded the theme couldn’t be displayed. If the slideshow module of the homepage is replaced, only your theme name will be displayed. I reinstalled the theme and still had this problem. I would like to know how this can be solved and look forward to hearing from you,thanks.
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hi,
I have sent you the email. The title is Help: Missing slider on Discussion on Factory Industrial. Please let me know if you receivedt it. Thanks
hello,i can install the main demo by clicking one demo import,if i try one click demo,the database is down.Could you tell me how to solve this problem?
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hi there
I couldn’t use slider revolution plugin. It is asking activation key. I already entered template’s key but it didn’t work.
What is the solution ?
Thanks
Hi, you don’t need to activate slider revolution. Just ignore it. You can still use it without activating.
Thanks
Hi, I didn’t work it says oops no slider
and now instead of slider here is page name
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
Hello I have imported demo content successfully and everything is working fine except TEAM PAGE . The stuff speciality is not appearing under the name like demo. Here is the website link : http://mandswelding.com/pages/our-team/
Hi,
Please send wp login info at help.thememascot@gmail.com so that we can help you to resolve your issue.
Thanks ThemeMascot
where can i found tutorial or activate header and footer in each page? i have problem adding header and footer industryee. (not from popularFX / pagelayer). Thank You
I already follow tutorial in Theme Mascot Doc, but it doesn’t work. The header and footer still didn’t come out.
Please send live url. Thanks
I was installing the theme, but am getting this issue:
Installing theme from uploaded file: themeforest-GsiLnT3Q-industryee-factory-industrial-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Figured it out already! No need for support for this. thank you 
Hi, thank you for contact us. Glad to hear that you fixed it. Please feel free to contact us if you need anything. Thanks
Hello, I have a problem with the modification of the home pages. When I rename a homepage from the wordpress dashboard, the scrolling images (slider revolution) disappear. I don’t know why! Can you help me correctly configure one of your template’s home pages?
Regards
Hi, I am replying to you through email
Icons are not showing on template. I need help. I’m waiting for days.
Hi, Sorry for late reply. I am checking it now. Thanks
I still have the icons issue. If you go to testimonials page the stars does not shown correctly.
I’m having an issue where when I save a change on PAGE SETTINGS on a separate page, it’s not saving. For example, I’m editing my HOME PAGE, and the home page was showing a Page Title, so I edited to NOT shown a page title but even after saving it’s not saving.
The same thing is happening to Slider, I selected a specific slider for the home page but after updating it’s not saving anything (Slider and Page Title).
I tried lots of things but it’s not saving at all.
I’m trying to save that I don’t want the PAGE TITLE on Home page but when I do that, the system removes the SLIDER that I previously selected for the Home Page and vice versa. There’s a serious bug here.
?
Hi, this issue happens due to metabox plugin. Can you please send wp login access at help.thememascot@gmail.com so that i can fix it
I just sent to your email. Thanks.
Hi, I just 1. Updated Mascot Core – Industryee WP 2. Installed Meta Box Bundle (Mascot) plugin
Now please check your site
Some icons aren’t showing as well. Can you check? I already sent you an email about this too.
I’m waiting for your support for over a week now.
?
Hi, Sorry for late reply. I am checking it now. Thanks
Hello,
I need to migrate a client site made with your theme, from a temporary hosting to the definitive one. There are any licensing issues that I should consider?
Thanks in advance, Best Regards JCA
Hi, don’t worry about it. Hope you will not face any licensing issues to migrate it.
Thanks
Hello, I sent a message on your support website (on private) since 16th saturday. No anwser till now. Could you please answer me? I have a problem when I install the template.
Can you please give ticket ID?
Ticket #1621
Okay checking. Thanks