29 comments found.
hello sir, thank you for the amazing theme, i have a small problem, the page options is not displaying in single pages .. Wordpress 5.9.3 Henna 2.4
Hello, thanks for reaching us. May i ask if you’ve opened a ticket for us? Let’s see things in place.
Regards
Hello, can we have the template in several languages
Hello,
1 – Are you going to build a multilingual site on same domain, so if you are asking need another license? If so, please proceed.
2 – If you want to know how to build a multilingual site I recommend you WPML and as a free alternative with less features PolyLang, and also you would like to take a look to Loco Translate plugin for string translations.
https://freevision.ticksy.com/Kind regards.
hello
hi how do i find tiktok social network in henna theme options
Hello,
We are about to release an update for Henna theme, and we will add TikTok icon to the list.
Kind regards.
Where can I get the PSD for – Wedding Site 01 PSD Image at the top of Bridgette and William – save the date ?
nevermind, I didnt need it after all 
Hello,
Once you import all our demo data we believe you may not need a PSD file any more as you you probably did so.
Kind regards.
Your demo Event links don’t work like the one for direction button.
Hello,
Thank you for your patience,
https://henna.freevision.me/ on this demo Events should show a content box which slides from right, its not working as expected for you? Please write us on https://freevision.ticksy.com for further support.Kind regards.
Its works, but the content inside for the link doesnt work for link to venture its the black button.
Hello,
Thank you, we will release an update for this issue, if you are in hurry please submit a ticket and let us help this issue on your site ASAP.
https://freevision.ticksy.comKind regards.
its ok I can wait for new release – just wanted you to be aware. Support is GREAT!
hello sir, where do i find the place to customize the header (text & background)section for pages ?
Hello, thanks for reaching out. Please be more specific, which page you’re addressing?
Regards
I created a random page via ‘pages’ in admin dashboard, forsome reason i can’t customize the heading there ..
Hello,
Please submit your support requests to https://freevision.ticksy.com/ and let us see it in place.
Regards.
okay done by now, thank you
The website load time on mobile is slow, Are you planning to make it compatible with google speed test.
Hello, thanks for reaching us. As you know page load timing depends on various reasons such as; used visual materials or plugins, server response time etc; I recommend you to optimize your images which can help.
Best Regards
What is the difference between Wedding Planner – Responsive WordPress Theme and Henna – Wedding WordPress Theme? Which is better
Hello,
You should decide which one is better for your , one most obvious difference Henna has curtain style one page templates like this https://henna.freevision.me/ for others you can compare the content and layouts.
Regards.
Which theme are you planning to bring more updates for? Accordingly i will purchase the theme. I see you are running banner ad of Henna on Wedd Planner theme page and it is launched recently. Are you planning to work on Henna more
Hello,
We are planning to keep both theme up to date.
Thank you.
is this theme elementor compatible ?
Hello,
Elementor should work fine but our custom shortcodes/components are not designed to use in Elementor..
Regards.
Hello, for some reason I can’t get the title image to work the same way it works on the About Us demo site. I don’t see anywhere in the template customization to edit or create it.
Hello,
Please check Custom Header / Title options under Page Options panel (which appears while you edit your page)
Kind regards.
The Custom Header / Title options under Page Options panel when I go to edit my page does not exist.
Hello,
Please contact us by using the form on our themeforest profile page, we will help you with this issue.
Regards.
Hello,
I am truly sorry for bothering you, again. For some reason now, in the Page Options section for Pages, under Header Image, I click on the Choose File button, but nothing happens. Can you please help me with this?
Sincerely.
Hello,
Sure, already write via email about this issue? Probably there is a script error which prevents rest of the scripts work as expected, let us see it in place.
Regards.
Hello, there is a problem with weddings page. It gives Internal Server Error. Henna Theme Essentials plugin is the reason of this. Please do something with it…
Hello,
Please submit a ticket to https://freevision.ticksy.com and let us take a closer look.
Regards.
Ok. Posted the ticket. Also check out the WPBakery Page builder. Something is bugged. When you try to edit a page with WPBakery, everything crashes and it’s impossible to work on editing the page. Waiting for your help. Best regards.
Hello,
Since you can’t able to share temporary FTP credentials it took longer expected to find your issue, fixed and your ticket already responded.
Regards.
Thank you. Can you tell me if i can translate strings from custom google maps? I mean for example “Map” or “Satelite” strings. Also where can i find translations strongs for “READ MORE” button in HENNA CUSTOM POST SLIDER? There is no strings for this in theme translation files. Waiting your response. Best regards.
Hello,
Thank you for your patience, your ticket responded already, awaiting for your respond.
Regards.
Can you please help me to solve the problem? Waiting 2 days for your support to respond. Best regards.
Hello,
Your maps shows the controls in your language now, made changes on the plugin for you. We will add this option to newer version of the plugin.
Regards.
Is the new version now under downloads ?
Hello,
Yes, updated on 1 June 2020.
Regards.
You have 2 I believe wedding type of sites avail for sale, I already own your band site that I love. which of the two would be better for a planner to sell services like cake flowers etc … Do either come with a booking plugin or suggest one that works well. I look forward to your answers. Keep up the good job!
Hello,
Henna supports WooCommerce plugin if you like to sell/offer something like packages or services and Henna also includes the plugin named Booked Appointments please visit https://henna.freevision.me/wedding-planner/online-appointments/
Kind regards.
can you provide me the differences between henna and your Wedding Planner themes please
Mostly layout and Henna has support WooCommerce and has fancy single page layout option as could be seen here https://henna.freevision.me/
Hi 2 items after I installed the theme, 1. The slider for website 2 is not the same as the demo included files. 2 when you click on the tabs in the either of the 2 website demos, not the planner one the page moved down I.E. Groomsmen you click on a name and the page moves down to the next section. Love you product though, just trying to get it to work proper.
Hello, may i ask if you’re using latest version of theme?
Thank you
I also send a detailed ticket as well, but i am using 1.7 main and child. You can see the tab issue on your demo as well on the wedding 1 and 2 a link to my site is in the support ticket I just sent.
Thanks for the speedy response here, that really good response time!
Hi, your ticket has been responded. Thank you.
Thanks so much, really fast support. I also own a different theme and this is the reason i bought this one. Good Job guys
can I get an update to TICKET #2440930 its been a bit since any update/news on the fix and would like to get my site done to launch
Hello,
Thank you for your patience, the update already released days ago. Please follow theme updates on themeforest to stay informed. Anyway, you can skip this update, I already added necessary script to your site. Please clear your browser cache and test again.
Kind regards.
Did you add in this latest update for fix for TICKET #2440930 or do i have to manual update that file still.
Hello,
As we informed yo previously its a specific issue with your server, you can update your theme but copy “framework” from previous version or we can still help with it, besides you can always respond to your ticket.
Regards.
Dear FreeVision , Unfortunately, I get the error below
Warning: preg_match() expects parameter 2 to be string, array given in /home/public_html/wp-includes/class-wp-block-parser.php on line 417 Warning: strlen() expects parameter 1 to be string, array given in /home/public_html/wp-includes/class-wp-block-parser.php on line 489
Please help. I guess this template is not compatible with the latest Wordpress 5.4. I also updated to Wordpress 5.2 unfortunately the error still appears. Thank you in advance for your quick reply.
Hello,
Can you please tell me which version of Henna theme currently installed? Just tested Henna 1.4 on WordPress 5.4 and everything seems working as expected, besides responded your email too.
Kind regards.
Hello – The design is amazing but we are debating to buy the Wedding Planner or this one. We are interested in the Wedding pages. On your demo we can see the #2 Wedding site but the #1 is not available. When we click it goes to the Wedding Planning site. Would it be possible to send us the link to the Wedding Site 01?
Thank you and congrats on the nice design!
Hello, thanks for contacting us.
Following URL is wedding site 01: https://henna.freevision.me/ and this is the second one : https://henna.freevision.me/wedding-02/
All demo sites are live and functional. Please let us know if you’re not able to reach.
Once you purchase you’ll have all demo site content in the downloaded package.
Best Regards
Thank you! Just a quick question. Can the pink color be changed to blue?
Hello, not sure which part of the site you’re addressing however for sure you can customize colors, typography, menu items and many more via theme options panel. Feel free to contact us for more info.
Best Regards
How can I edit https://henna.freevision.me/wedding-planner/online-appointments/in-person-consultation/ in my theme?
Hello, thanks for contacting us. May i ask if you mean managing booking plugin or contact form below? Please be more specific. Regards
Thanks for the reply. It’s already solved. Thanks anyway!
Hi, good to hear that. Thank you.
Hi I opened a ticket 4 days ago about logo Sizing on Henna. How long does it take to get a response?
Hello,
Thank you for your patience, please check your ticket response.
Best regards.
I’ve got some errors on social media footer widget included in your theme. Any idea how to fix it?
Thanks in advance
Warning: preg_match() expects parameter 2 to be string, array given in /home/name/domains/sitename.com/public_html/wp-includes/class-wp-block-parser.php on line 417 Warning: strlen() expects parameter 1 to be string, array given in /home/name/domains/sitename.com/public_html/wp-includes/class-wp-block-parser.php on line 489
Hello, thanks for contacting us. Please make sure you’re using latest version of theme. If so please open a ticket and state your case along with admin credentials let us see.
Regards
When you gonna make it fully compatible with WooCommerce 3.8.0, because I updated it and I get in error_log that WooCommerce layots are old of the theme.
Anytime releasing the new update for it?
henna/woocommerce/cart/mini-cart.php, henna/woocommerce/content-product.php, henna/woocommerce/content-single-product.php, henna/woocommerce/global/quantity-input.php, henna/woocommerce/loop/loop-start.php, henna/woocommerce/loop/pagination.php, henna/woocommerce/single-product/add-to-cart/simple.php, henna/woocommerce/single-product/meta.php, henna/woocommerce/single-product/related.php,
Hello,
Its compatible with WooCommerce, just tested on 3.8.0 and everything is working as expected, so the message you get is just info but it doesn’t mean we are not going to make changes on it.
Newer version will be published ASAP with improvements and updated plugins.
Thank you.
It’s info which gets spammed, this should be fixed.
Also I am with WPBakery Page Builder 5.7, when do you plan to release update so we get to use versio 6.0.5?
I cannot update myself, since license is required.
Hello,
Please update your theme, then you will be asked to update all bundled plugins, you need to no license key.
Thank you.
My theme is to the latest version, still it does not let me update the WPBakery Page Builder to the max version, as it returns “no license” error.
Also, I looked all over the theme documentation, but I did not found any options or description about the STICKY MENU.
Can you even disable/enable the STICKY MENU, withing writing manualy a CSS code yourself.
Hello,
Can you please write us by using the form on our themeforest profile page and share more details, so we can see your issue in the place.
Thank you.
I have 2 NEW tickets opened, because I’m in need of support. One of it is opened before 3 days, the other one is opened before 2 days.
I have still not received answer, can you help me out?
Hello,
Thank you for your patience, as I checked all of your tickets are responded.
Best regards.
Yes thank you, to add publicly, your support helped me out, nice one.
Also please check my last questions, I need help with few more things.
Thanks in advance!
Sure, added another line of CSS to for your mobile logo to make look like as you wanted
Kind regards.
Yeah thanks, it helped, but I still have 2 other tickets opened for another things. With my last answer on them.
I hope you can check them out too.
Hello,
We are having issues to access your site, responded your ticket with this info.
Thank you.
All is well just want to know is sending “Appointment” notifications to admins built in this?
Hello,
Yes it does, if you are having difficulties;
- Check spam folder - Check your mail address on WordPress settings - Make sure your server allowing you to use PHP Mail
Kind regards.
try to reply on support asap with specifics haven’t got any response from past 4 days
reminder1
Hello,
You are right, we’ve promised you for customization (adding more type icon fonts) but we didn’t get any response for 2 weeks, so we are trying our best to spare time for adding custom icons for you.
Kind regards.
yes, apart from that we have raised another ticket for a about us page query that was pending for 3 days.
I know, we will help you with your customization request ASAP.
Thank you.
I’m not happy with the support, the frequency of the response is not that what I expected.
Your tickets must be responded already, thank you.
Thanks! Could you help me with what’s your average response time?
Please keep in mind that we might be in different time zone, besides, your request contains customizations for adding custom type icons, so we are trying our best.
Thank you.
Hello There! How do I import demo data? i’m in Appearance -> Import Demo Data but I’m not able to import all the pages can you guide me through the process.
Hello, thanks for contacting us. Please make sure you’ve recommended configuration of your hosting. https://doc.freevision.me/henna/knowledge-base/recommended-hosting-configuration-for-wedme-theme/
If you can’t handle it please open a ticket for us. Best Regards
Hello I would like to have a look at the documentation before buying the theme. In case that is not possible do you have refund policy?
Hello, thanks for contacting us. Please see live docs: https://doc.freevision.me/henna/
- We’re committed to Envato’s refund policy
Best Regards
