45 comments found.
Hello. You have a issues with supp centre registration, cant get email confirmations
Account confirmation required – after trying to login.
And i was sent tickets also
Hello Sir,
Can you please try to create a new ticket at https://support.themetechmount.com/ so we will help you with your any query as soon as possible.
Thanks, Mark
Thank you!
Glad to hear it helps 
Hello, would you please release a new update? Found some compatible issues after updating latest plguins
Most of the sections from our website got deleted after updates elementor. For example: before updating: https://prnt.sc/Lk1Px8vcTvHO after updating: https://prnt.sc/uMuBT-EOCOTW So, I’‘ve to revert back my backup
Hello,
Sorry for the inconvenience. We will check on this and if this is a bug then we surely update our theme asap.
Thanks, Mark
Hi, I love demo-2, but it seems it does not have shop feature ? We provide services and sell products at the same time.
http://labpeak.themetechmount.net/demo2/I’m on the fence right now. It would be perfect if demo-2 has e-commerce or shop feature.
Hello,
Thanks for taking interest in our theme. Our theme supports the most popular WooCommerce ecommerce plugins so you can use it with any demos in your site. Also we are ready to help you if you get any issue on your site to setup online store on your site.
Thanks, Mark
Thank you for such prompt response. Do you have user guide or documentation ? Thanks
Yes, You can check it Here
Thank you so much
When hovering the mouse, demo-2 screenshot only shows wpbakery, while other screenshots show both elementor and wpbakery.
Does it mean demo-2 only supports wpbakery ?
Please confirm. Thanks
https://preview.themeforest.net/item/labpeak-science-research-wordpress-theme/full_screen_preview/25427468?_ga=2.233015326.1040646163.1689567108-709016360.1684393863Yes, We created demo2 using wpbakery page builder. Our theme support both page builders but for that demo we use wpbakery to create it so you need to use wpbakery for editing content if you install demo data of demo2. We will soon add elementor in this demo also.
Is this Theme compatible with Elementor Pro?
Hello,
Yes, Our theme supports the Elementor & Elementor Pro version plugin so you can use it with our theme on your site. Also we are ready to help you if you get any issue on your site.
Thanks, Mark
Hello, Live preview (demo) is not work , we can not see the demos of your theme thank you
Hello,
Sorry for the inconvenience. Due to server issues, the demo did not work for some time. But we solved it so now the demo is running perfectly. You can check it Here
Thanks, Mark
Hello,
Thank you for your response
Please let me ask about 3 options:
1- Mega Menu, can i create Mega menu by your theme ?
2- can i get test username , password to complete the Appointment booking process ?
3- can i use Mobile No for login as visitor instead of email ?
and where can find your documentation ?
thank you
Hello,
1) Yes, you can set the mega menu easily on your siteusing Max Mega Menu lugin on your site.
2) We created an appointment booking form using a paid plugin called Booked and it’s not added in our theme package. You need to purchase it separately. But we also added support for a free booking plugin called Booking calendar, Appointment Booking System. So you have the option to use which plugin.
You can try the free plugin first and then decide yourself. Here are the plugins that our theme supports:
Free plugin: https://wordpress.org/plugins/easy-appointments/
Paid plugin: https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
3) For Appointment booking login you can check it on above links. Here is our theme Documentation
Thanks, Mark
It is so sad that the onmouseover title output for the sliding “clients logo” can not be switched off when the element is use don the front page. This has to be a bug.
Hello,
Sorry for the inconvenience but there is no bug like this. Can you please contact us via our support system at https://support.preyantechnosys.com/ so our team members will help you on this asap.
Thanks, Mark
hello demo not work
Hello,
Thanks for taking interest in our theme. We are not sure what issue you get but our theme demo is working perfectly here is url http://labpeak.themetechmount.net/
Thanks, Mark
DEMO CONTENT SETUP IS ERROR 500. HELPPPP….
Hello,
Sorry for the inconvenience. We received your support ticket and already replied to you in it. So please check it and reply with a support ticket if you have any query.
Thanks, Mark
template-parts > servicebox > servicebox-style4.php The href contain hard coded ”#” instead of permalink function. Can you please fix that?
Hello, It should be not happen please contact us via our official support system at https://support.themetechmount.com/ so our team members will help you on this.
Thanks
Hello while i am trying to install the demo content i get a 504 error could you please help me with that?
Hello, It should be not happen. We are ready to guide you on this so can you please contact us via our official support system at https://support.themetechmount.com/ Thanks, Mark
I’m thinking of buying a theme.
Is it possible to add or search for gene-related icons among the icons used?
I’m trying to build a bio-related analytics website.
And I currently have version 5.8 installed.
Are there any major compatibility issues?
Do I need to reinstall version 5.7 for stable use?
There are various main demo versions of the homepage. Can I use them in combination?
Hello,
Thanks for taking interest in our theme. There is no direct option available to add custom icons but we are ready to add your custom icons via child theme. Feel free to contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
Hey there!
Have you considered an update that allows assigning an SVG as the website logo in the top menu? I can use them throughout the theme in other places, but setting a vector image as the main logo does not take. This is important as the logo scaling is producing some fuzzy results.
Thanks!
Hello,
Just install and activate Safe SVG https://wordpress.org/plugins/safe-svg/ plugin on your website so it will allow you to upload SVG logo on your website. If you get any issue for it then please contact us via our official support system at https://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
am trying to load demo content and am getting error 500. can you help
Hello,
Sorry for the inconvenience. Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL with login details in support ticket so our team will help you on this.
Thanks, Mark
Hi I loaded the demo content but the shop page and woocommerce did not load?
Hello,
WooCommerce plugin already provides demo data with plugins. So just install and activate this WooCommerce Plugin in your site and set required settings. Then you can import demo data from Admin > Tools > Import > WooCommerce products (CSV) option. The demo data CSV file is in wp-content/plugins/woocommerce/sample-data folder.
Thanks, Mark
Your preview theme is not working it is getting blocked by avg internet security.
Switched avg off now its working thanks
Hello,
Our team is checking on this so they will solve this as soon as possible.
Thanks, Mark
I am failing to activate Widget CSS Classes its telling me I do not have access to the page
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ and send us your site URL details in support ticket so our team will help you on this. Thanks, Alex
Hello, I installed and activated the theme. But I could not find an area where I can license it. Will it work smoothly without entering the license code?and the appointment plugin is not available in your theme, I guess. but you mentioned the appointment plugin on your themeforest page.
Hello,
Thanks for purchasing our theme. Our theme does not require a license to activate. So you do not need to activate it. We created an appointment booking form http://brivona.themetechmount.com/book-appointment/ using paid plugin called Booked and it’s not added in our theme package. We added note for it also. https://themeforest.net/item/labpeak-science-research-wordpress-theme/25427468#item-description__importantThanks, Mark
Hello. For the shop products & categories… could we change “Shop” to the “Product name” or “Product Category”? I found it in /themes/labpeak/inc/tools.php… but it’s hardcoded and I don’t want to lose them after upgrade (changes are not working on child theme unfortunately).
Hello,
Please contact us via our official support system at http://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
Hi. Do you have one-click demo content download option? Kindly let me know. Thanks
Hello, Thanks for taking interest in our theme. Yes one click demo content setup option is there under the theme option. So you can easily manage it. If any query than please contact us via our official support systems at http://support.themetechmount.com/ so our team member will help you on this.
Thanks, Alex
Hi,I want to know in your plugin Is lab report feature is available? Thanks
Hello,
Thanks for taking interest in our theme. Sorry there is no lab report feature available in our theme. Please contact us via our official support system at http://support.themetechmount.com/ and create general inquiry ticket and send us your detailed requirement so our team will guide you on this.
Thanks, Alex
WIll this feature come in future?
Hello,
No, Sorry lab report feature not available in future theme update also. For this feature you need to use some plugins in your site which can do this. If any query than contact us via our official support system at http://support.themetechmount.com
Thanks, Alex
