352 comments found.
Hi, I am getting the error. No widgets are showing in any of our pages. can you help? it is showing some error…
“The “qodef_separator_widget” block was affected by errors and may not function properly. Check the developer tools for more details.”
Hello,
Please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hi. Pre-sale question: is this theme work correctly with wordpress 6.1 ?
Hello,
Thanks for writing in!
The compatibility with the 6.1 version is not added yet officially. We have tested this version with the current version of the theme and we have not noticed any issues, and you should be able to use it.
Of course, compatibility with that version will be added officially in the next theme update.
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thanks for your reply, another question please would you please confirm that this theme has online payment and system booking for the tours, I mean that the client can book the tour and pay online by PayPal
thanks
Hi, I just purchased the theme, everything is ok except Search (Select Filter Tours element) its not working , all search not working by date, Destination and type, I can not even change ant part of it, PLEASE PLEASE PLESA HELP ME, ITS URGENT Thanks
Hi,
Users can make online bookings and there is an option to enable PayPal payment (please see screenshot).
To set up tour search page first please make sure that you’ve created a page which has “Tour Search” template as shown in screenshot. After that select this page as search page in Select Options > Tours > Search Page (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, I did all your mentioned steps, and search working only when I customize section on page, When I close customize section, search not working, it open homepage only, please note my site not launch yet, is it normal ?, is there is any relation between both ? please help me , I am going crazy because of it THANKS
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi there,
are the pictures from your demos free to use or are they licensed?
Thank you!
Hi there,
Thanks for taking an interest! We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself.
Do let us know if you have any additional questions.
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Hi. Pre-sale question:
I would like to know if I can divide the destinations by provinces, and that each province has its cities. For example, a province will be “Sevilla”, and within that province there will be several cities: “Camas”, “Écija”, “Estepa”, etc. By having that, you should be able to search by cities, as well as by province. It’s possible?
Thanks
Hello,
Thank you for taking interest in our theme!
You can add provinces as destinations and then assign destination to tours (cities), please see screenshot. The search form showcased on the main homepage allows searching for destinations only, not individual tours. The search widget in header will search the whole site for entered keyword so it will display both tours and destinations in the search results.
Feel free to reach us if you have any additional questions.
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hello, i have a pre-sale question. If i want to use for example the adventure home demo, but i want to use some elements/sections from the main home is that possible?
The pages are developed as single-pages with the usage of wp-bakery or having any custom post types that working only on specific demos? i want to be sure that i can use any section i like from your demo to any page i want to build.
Let me know. Thank you
Hi there,
Thank you for taking an interest.
You can combine the elements from different pages and create your own main page. 
Support
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Hello. We are having issues with the dropdown menu, the down arrow wasn’t showing, I managed the make it display with CSS but the dropdown only shows when hovering the tiny arrow, not the item text, can this be changed? You can see it live here https://1elitetravel.com/ Thank you.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Ticket sent, thank you.
You’re welcome.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Compliments on a lovely Theme.
Pre-Sales Qtn if you don’t mind:
1. Does the Template support OpenStreetMap & MapBox since Google Maps is a Paid Service.
2. Is the Template SEO Ready ?
Rgds
Hi there,
Thank you for your kind words.
1. Please understand that we have not tested the theme with OpenStrretmap and MapBox so we cannot guaranty theme compatibility for the same reason.
2. Our built-in SEO is a basic search engine optimization to get you going. However, if you want to go more in depth, especially in regards to social sharing etc. we recommend using an SEO plugin. For example – Yoast. This plugin will in no way cause conflicts with the existing SEO fields, but override them.
Hope this helps and let us know if you have any additional questions.
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Hello. I have a client interested in your theme but he needs to have it integrated with Intrepid Travel’s API, so is it possible to use a third party booking system with the template?
Hi there,
Thank you for taking interest in our theme. It is our booking form that is part of the Select Tour plugin.
You can try to use 3rd party plugin but please note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available.
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What a poor system to import the demo, I tried and waiting for 1 hr still it stuck to 20%. What’s wrong with this. Can you guys even investigate.
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Great, pin this back to customer. Thanks for reply here because on your help center no one replies and I didn’t even had a ticket number on my mail last time I raised on 11-02-2022
Hi there,
We have tryed to locate you request at our Help Center but unfortunately we coudn’t.
Please try to follow this article to submit a request and you can send us the ticket ID here. If you are having issues, contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further with import.
Support
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Hello, I have a problem. The font MarkMyWords is not available anymore? What font can I use instead? My site looks like this: https://ibb.co/cbGhtpf Help please!
Hi there,
You can search for some similar font styles on the web. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center, or contact us through this email, and include your website URL and one of our support agents will assist you.
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I understand that, but how do I upload a font? Or how do I choose any other? All I see is an empty box where I put the name of the font: https://ibb.co/jkmBmsh
Hi there,
Please take a look at the following article.
As I said, if you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
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mobile menu open and close. can you fix?
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
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Hello guys, Props to you for the theme!
Look, have u guys planing something with elementor for next update?
Thank you!
Hello,
We are glad that you like our theme. We will forward your suggestion for adding Elementor compatibility to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
Do let us know if you have any additional questions.
Support
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Qode Interactive
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same problem, mobile menu open and close, my support period is expired don’t tell everyone to open a ticket, update the themeplate instead
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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Dear developers, thanks for coding such a marvellous theme. I have a quaestion: I want to generate a page, but i want the same look and content of your homepage type, “Explorer Home”. How can i do it?
Hello,
Thank you for reaching us. We are glad that you like our theme!
You can use some 3rd party plugin for duplicating pages. Also, you can click on the “Classic Mode” button (please see screenshot) and copy/paste code on the newly created page – screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Dear Support Team, Thanks for your fast reply. I can dublicate the homepage. But i am using the main homepage, not the “Explorer Home” . After i dublicate the main homepage, how can i change it to “explorer homepage”?
Hi,
To set homepage of your choice please follow instructions from this article – How To Set The Home Page For Your Site.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi again. Yes i know how to set homepage. My issue is that i want to generate a page with “explorer home”. That page will not be homepage.
Hi,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. For demo import please follow instructions from this article – How To Import Demo Content Using The One-Click Demo Import Feature.
If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Except for demo importing, isnt it possible? For example you can share the wp bakery codes of that page?
Hi,
The best approach if you want to check the settings or any element from the original demo is to create local test website. For this you need to install local server, e.g. XAMPP. Then install WP, Getaway, plugins and import demo content to your local testing website and check how the pages have been built and what settings/elements have been applied. You can switch to Classic editing code, copy the page code from the Text tab and use it to re-create the page.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi Team, I’m facing issue importing demo. I executed & waited 3 times for 2 hours each still it just keep processing. I edited Php.ini and all. But still I’m having har time to import demo. I need urgent help
Hello there,
Thank you for reaching us!
In case you already set up both local and master server values you can follow instructions from this article for demo import.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit ticket at our Help Center and one of our support agents will gladly help you.
Support
Select Portfolio part of
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The support account creation is not working. The theme cause an error when I go to appearance -> Widgets. The website go down when I click on widgets.
Hi there,
That is strange, as once we test this we could successfully create a request. Please check if you have entered the correct Profile (Select) and theme ofcourse
Also we are aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
We hope this helped and if you have any additional questions feel free to submit a request at our help center and our support team will be happy to help.
If you still cannot submit a request you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Is there a way to turn tours to have functions like woocommerce product so that i can be able to intergrate my payment method
Hi there,
Thanks for writing in!
Booking form has fields for number of tickets and a message field where additional info can be added (like emails of tour participants).
Alternatively, if the theme’s booking form doesn’t suit your needs, you can create your custom contact form with Contact Form 7 plugin which is compatible with the theme and add it in tour description using WPBakery page builder.
Bookings made with our booking form will be listed in Select Tour > Booking. The checkout process is not integrated with WooCommerce. The bookings are integrated with Paypal only. You could disable Paypal and email your customers to arrange payment in a different way.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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same problem here, mobile menu open and close, my support period is expired dont tell everyone to open a ticket, update the themplate instead THANKS
Hi there,
Thank you for reaching us!
Please check if you are running the latest theme version (see change log).
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Select Portfolio part of
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Hi guys, I have a problem with the menu display in the mobile version. Once touched, the menu appears and disappears quickly. Help me, please. this is the link www.goclubparadise.com Thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello. I have a problem with the menu display in the mobile version. Once touched, the menu appears and disappears quickly. How can I solve this problem?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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