265 comments found.
Boa noite! Por favor redefina a minha licença
Hello, i checked the system but your license is already in use for this website: https://financass.com.br/
If you want to migrate the license, the theme must be fully disabled and removed from that website.
Regards
Hello, please reset my license. Thank you
Hello, it’s done
Hello. How Can I delete https://connect.facebook.net/en_US/fbevents.js from this theme?
Hello, i recommend you to open a new ticket here https://estudiopatagon.ticksy.com/ for technical support, sharing your website url so we can check if that JS is loaded by the theme.
Usually FB scripts are loaded only if you selected Facebook Comments instead of WP or disqus comments.
Hello, I am trying to use your shortcodes and I am getting…You don’t have permission to access this resource. Please help. Thanks
Hello, i would recommend to open a new ticket here: https://estudiopatagon.ticksy.com/ sharing a screenshot of the error.
Probably is a permission problem but the screenshot will confirm.
Thanks, I have submitted a ticket.
Can you please reactivate my license? I moved from a .com to .io domain but unable to activate the license.
Hello, it’s done
Is it compatible with rank math plugin ?
Hi, yes it should work fine. That plugin is similar to Yoast SEO, so if it is following the WP standards it should be fine.
Can you reverse the column order? If so, how?
Hi. I’ve installed Veen on WP IN A SUBDIRECTORY (without any plugins other than “Veen Theme Functions”), when I switch to PHP 8.0, several errors appear:
Warning: The magic method Merlin_Logger::__wakeup() must have public visibility in … /themes/veen/functions/merlin/includes/class-merlin-logger.php on line 194
Warning: Cannot modify header information – headers already sent by (output started at … /themes/veen/functions/merlin/includes/class-merlin-logger.php:194) in … /wp-includes/functions.php on line 6712
Warning: Cannot modify header information – headers already sent by (output started at … /themes/veen/functions/merlin/includes/class-merlin-logger.php:194) in … /wp-includes/functions.php on line 1310
Warning: Cannot modify header information – headers already sent by (output started at … /themes/veen/functions/merlin/includes/class-merlin-logger.php:194) in … /wp-includes/functions.php on line 9
Doing tests with Veen on WP in the root (without the subdirectory) seems not having this problem. Thank you
Hi, sorry but we haven’t tested the theme for PHP 8 yet.
We recommend to change to PHP 7.X to avoid any kind of error in your case.
Hi,
pre-sales question.
I have noticed featured images get cropped when they appear in the homepage (“classic with sidebar”), both on desktop and mobile.
Would it be possible to change this so all images will always have the same ratio, e.g. 2:1?
The goal would be to display shorter feature images on the homepage, so they take up less screen space.
Thank you.
Hi, no sorry we don’t have an option for that.
I think it could be possible only within a large customization (which is outside from the support scope).
Regards
I have a problem but it wasn’t caused by the theme. I bought it and i love it.
you release a new update in the theme recently and i tried to update it. it is most probably my mistake but i need guidance.. I updated the theme from wordpress interface a week ago and now some of pages are now broken including homepage and author page. (dijitalsapiens) My support expired. I am using child theme. can you be any of assistance?
Hi, sorry for support it is required to open a new support ticket, the comments area it is more dedicated for pre-sale questions.
The only information i could share is to ensure Veen functions plugin match the same version as theme. Or disabling all plugins except veen functions (which is required).
Hi, Is it possible to deactivate my license and active to this domain name please https://youthblossom.com/ . thank you
Hi, it’s done now you can register your veen license on your new domain.
Hi, Is it possible to deactivate my license on heyfroggy.com? I changed my hosting server and reinstall it, then It seems not work. I apologize that I thought it could be activated if the domain name is not changed.
Hi, it’s done
Pre-buying questions. Does this theme work with any other visual builder? Secondly, as I read online documentation it seems short and related to google Adsense I could find in the doc where to place as I really don’t understand the shortcode. Cuz I always have a problem with some theme seller. Now I have to ask first before buying. Thanks in advance
Hi,
The theme will work with other visual builders like Elementor or Bakery, but it’s not fully optimized for them (so probably partial or basic compatibility in a few words).
Note: we don’t offer support for third party plugins that are not announced in the description.
About Adsense, the theme includes several places to add the Adsense script: https://prnt.sc/1ycgica (header, footer, sidebars, single post, etc).
Hi i ve noriced that this theme only have 1 advertising area maximum 2 if i change how it look can i added more advertising areas in the home page and inside my articles?
Hi, the theme supports several advertising areas (header, footer, sidebar, between home posts and inside single post content): https://prnt.sc/1y2rreq
I use the Theme with the Plugin “DSGVO All in one for WP”, but the plugin doesn’t work with the Plugin “Veen Theme Functions”. Can you fix this please?
Sorry but we can’t ensure 100% compatibility with all the plugins listed in the WordPress repository.
If that plugin is following the WP standards, probably it should work fine, but if not, i would recommend to contact that plugin author for more information.
can i change the button of twiter to pinterest
THIS IS the second time i am asking this question no body answerd me my question may seem stupid but i need to know so i can buy this theme can i replace the twiter button by pinterest button?
If you mean the share below post, the theme already includes that feature: https://prnt.sc/1xqva2p same apply for header.
no i dont mean the share button but the buttons on home page as it shows only twitter fcebook and instagram do i get to change it , and one more question what is the size of this theme ?
That’s the top area (header) so yes it can be changed.
About the size i can’t reveal the exact size in a public comment, but it is below 2MB considering required plugins.
Hey! Can you deactivate my account on kaanaksoz.com? I will reactivate it again on the same website. It has happened because of I forgot to deactivate it before deleting it. Now I reinstall the theme but can’t activate on the same website. Thanks!
Yes no problem, it’s done
Hi we have been trying to assign a home page style where we have a post slider at the top of the page. When trying to setup custom pages for home and posts, we experience a redirection issue where the page cannot be loaded. Upon reviewing all the theme option I seem to be able to alter the grid layout but I cannot seem to find the option to add the post, category sliders into the homepage.
Please advise on how I can go about using the post slider and carousels at the top of the grid on the homepage as shown in the examples provided by the theme. https://www.hotter.com/blog/home/Hi, the home builder will work only if you are using “home” as template, this is fully detailed in the documentation: http://estudiopatagon.com/themes/docs/veen-wp/#tu-3
But if you have more questions or the builder do not work for you, i would recommend to open a new ticket here https://estudiopatagon.ticksy.com/
Hi we have managed to add the sliders using the homepage builder but cannot seem to assign the page as the main posts page for wordpress. When using static pages in wordpress to define a homepage and a posts page we get a redirection error “too many redirects”, please advise on how we can assign the designed homepage as the “latest posts” page?
Probably it could be a third party plugin or something related to htaccess (in those cases i would recommend to contact your hosting provider for installations issues).
Even if you renew your support and open a new ticket, probably the recommendation will be the same.
i want to buy this theme and i want to know if it’s seo optimised
Yes, it is optimized for SEO (with HTML 5 structure), but for a full SEO optimization it is recommended to use Yoast or Rank Math.
Hi Previously I was not seeing this issue but suddenly notification appeared to activate the license. I activated the license but it didn’t get activated. I am only!!!! using this license on lyricsoflife.co but it is still giving errors. I am attaching the error screenshot. Please help me in fixing the error.
“License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!:
Hi, yes the system detected the non “www” as a different domain.
I just deactivated your license so it should work properly now.
