The issue is happening with some server which php version is below 7.4. We are providing an update within 30 Minutes.

Will reply here when the update is ready.

Regards.

Version 2.1.1 is available.

After update please make sure you clear browser and site cache. For further assistance please mail here help.themewinter@gmail.com with site url and temporary admin access.

Regards.

Ok, scratch my last message. It seems I forgot to activate the Codestar plugin after installing it. But things are even worse now after activating it, the staging site is completely dead and all I get is a message that says “There has been a critical error on this website.”

Please, don’t worry about that. Did you send mail here : help.themewinter@gmail.com with login credentials to check the issue.

Please, check that 2800+ users using the theme. And after last update there is no issue on comments on and support ticket.

So, please send us your site access, ftp etc to check and solve the issue.

I just sent you the email.

Hi, You don’t need to buy the “CodeStar Framework”. After the theme update, you will get the option to install the plugin from the Dashboard > Appearance > Install Plugins menu. Just Install the plugin from here and update all the required plugins.

Note: I would suggest you to update the theme in a staging site first or take a backup of the old site. As it’s a major update, some settings might be altered. Regards

For further assistance please use our support desk: https://support.themewinter.com/support-center/

It will be easy to monitor the support request.

Regards. 

Thank you very much for valuable comment and rating.

Regards.

Here is the doc : https://demo.themewinter.com/wp/docs/digiqole/#customizer_ads_settings

Regards.

Thanks for your query. Yes, 1 license for 1 website (Free support is 6 Months)

Please, let me know of you have any query.

Regards.

Haha I know that. But doesnt’ work at all !! Check your theme guys

Furthermore, you can read :

Body Font Choose the typography for the title

title in the body menu ?? haha

hello Mathieu,

We are using the Unyson plugin for the customizer option. Maybe it’s not working properly on your server. It’s working on my local and our live site also.

We provided a temporary solution to your mail. We are working on for full solution to release next week.

Also we are working to replace Unyson plugin and We have already replaced the unyson plugin in some of our themes and working on the others theme.

Regards.

Yes, you can use it. One License at a time.

Note : For support you need extend support period.

Regards.

Sorry Here is support ticket url : https://support.themewinter.com/support-center/

Its working.

How to increase or change the text font? Nothing happens when I try to resize it. Writing to your support on your site is pointless. Because site unavailable 90% of the time…

Sorry to know. May be IP block for some reason. I see there is no down time on our server. I will check it to contact with our hosting Provider.

So, please mail here with your issues : help.themewinter@gmail.com

Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.

Regards.

We didn’t find any issue with Google AdSense from users as lots of buyer using Google Ads on their site. Regards

DigiQole build with WordPress CMS. If you are used to with WordPress CMS you can use our Theme.

Regards.

I’ve been working with Wordpress for 15 years, but recently I’ve encountered a wordpress theme built with React. So I have to make sure that the theme is created in common way and it’s main files are .php and are customizable

Thanks. Yes, the theme build with Standard WordPress based on Php. Regards.

Sorry we have no plan to make Android & iOS App for News Theme.

Regards.

Hello LordJim,

Yes, you can translate the text using loco translate plugin. Follow the video for translating a theme using loco translator https://youtu.be/1ak48wgIbak You can search YouTube for better video tutorials. For further assistance please, open a support ticket here with site URL and temporary admin access: https://support.themewinter.com/support-center/

Regards

Hi ngemweb,

The image loads when the section appears on the screen because of lazyloading. Before uploading images on site make sure image sizes are optimized. You can check your page on google page speed. I see some suggestions for your site that need to improve. Please open support ticket: https://support.themewinter.com/support-center/ our support engineer will provide you suggestions for speedup your site.

Regards

Xin chào bạn! Trước đó tôi có sử dụng những widget mẫu đẹp hơn hiện tại nhưng lại tải hình ảnh chậm, thí dụ như các mẫu “văn bản đè lên ảnh” thì hầu như là tải chậm ảnh, trong vài ngày sau đó khi gửi thắc mắc cho bạn thì tôi đã chỉnh sửa các widget bình thường nhưng không đẹp và tải ảnh tốt, bạn có thể vào lại trang website của tôi https://buonlangtaynguyen.com/ để kiểm tra 2 tin đầu tiên tôi vừa thay đổi nhé, thì bạn sẽ thấy nó chậm 7 giây tải ảnh, lưu ý là bạn không được di chuyển con chuột nhé, khi di chuyển con chuột thì nó sẽ hiện. Mong bạn khắc phục cho tôi, xin cảm ơn!

This is pre-sale questions and general query section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/

Sorry support only provide in English Language. Hope you will help us. Regards.

This is pre-sale questions and general query section. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/

Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.

Regards.

Sorry we didn’t get this report before on Version 2.0.2( 11 NOVEMBER, 2021 )

Let us check the issue. Will reply you back. Can you please provide a screenshot of the problem.

Regards.

Thanks for your query. For Professional output it’s better to use a SEO Plugin. You can go with Yoast.

Regards.

Hi, its a very basic issue. You are installing wrong file. Here is the fix : https://help.market.envato.com/hc/en-us/articles/202821510

For further assistance please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/

It will be easy to monitor the support request.

Regards. 

please, mail me here : themewinter@gmail.com

Regards.

Thanks you for your encouraging comment. In Digiqole – News Magazine WordPress Theme you will be able to add videos from Youtube, Vimeo, Dailymotion, Facebook, and Twitter as a featured videos.

Self-hosted .mp4 video is not supported as a featured video. Please, let me know If I can be of further assistance.

As you already purchased DigiQole please use our support desk if need any assistance :

Best Regards.