303 comments found.
Hello, I can’t see the sales price but only the regular price. How can clients see the discounted room prices?
Secondly, the position of room price on the homepage element “Book Now From Amount” be changed to a different position and also to show sales prices?
Thanks
Hi,
Those kinds of features aren’t available in the theme. Let us know if you have additional questions.
Cheers
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Dear, i have a problem with the back button from a room page. If I want to go back to the room grid page, the rooms does not appear. I can only see the loader blinking. It occurs also on your online demo https://hotello.stylemixthemes.com/frankfurt/room-suits/ by using Chrome. Thanks in advance.
Hi,
Please submit a ticket on our support website and our technical experts will have a look at this problem.
Cheers
Hi, presale question. Does Hotello theme support RTL? Can datepicker be set up as RTL?
Hi,
The Hotello theme doesn’t support RTL. It needs to include extra scripts and styles to implement the RTL support.
Cheers
The theme seems very nice even if in three days I have opened 5 tickets all of them without answer. The support seems very very slow
Hi,
There are 6 tickets from you on our system and 4 of them were answered. Please note, we can not immediately reply to requests due to differences between timezones. The rest of your tickets will be answered ASAP.
Cheers
Of course when I posted the comment, I had all tickets without answer. Anyway, there is no problem now. They are getting solution
the same here, the template never worked fine, no availability calendar, double bookings for the same property are possible… looks nice but doesnt work correctly. throws out errors…
Fehler-Details
Ein Fehler vom Typ E_ERROR wurde in der Zeile 15 der Datei /wp-content/themes/hotello/vc_templates/stm_wp_hotelier_form.php verursacht. Fehlermeldung: Uncaught Error: Class ‘HTL_Frontend_Scripts’ not found in /wp-content/themes/hotello/vc_templates/stm_wp_hotelier_form.php:15 Stack trace: #0 /wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(451): require() #1 /wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(424): WPBakeryShortCode->loadTemplate(Array, ’’) #2 /wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(546): WPBakeryShortCode->content(Array, ’’) #3 /wp-content/plugins/js_composer/include/helpers/helpers.php(1324): WPBakeryShortCode->output(Array, ’’) #4 /wp-includes/shortcodes.php(356): vc_do_shortcode(Array,
Hi,
Please clearly explain which action(s) lead to those errors.
Cheers
hi.. if i try to edit and save my “Frontpage” which ist unchainged and like created in the purchased template. seems that there are some problems with the wp_hotelier_form on top of the page which enables the selection of the booking period. is there an update existing? and what about the booking calendar, how to display the not available events in the calendar?
We couldn’t replicate the issue on our test websites. Are sure that you are using the most recent version of the theme and core plugins?
Also, which PHP version your website is running with?
Cheers
Great theme. But the weather-forecast seems to be broken – also in the demo. Can you please fix it?
Hi,
We are working on the new version of the theme. The widget will be fixed in our future updates.
Cheers
Hi is compatible with woocommerce payment gateways?
Hi,
The booking system doesn’t support WooCommerce payment gateways by default. Let us know if you have additional questions.
Cheers
Hello,
Can you tell me is it safe to download theme and update it with all bundled plugins?
And does it work with latest WP version?
Best
Hi,
Sure, the latest version of the theme is compatible with WordPress 5.8.x. You can review all the changes in our releases notes – https://docs.stylemixthemes.com/hotello-theme-documentation/extra-materials/changelog
Cheers
A few days before the end of the support, I sent a request to check the website www.staryhostinec.sk. Since I was waiting for a response from the server administrator, I was unable to respond to your response. The message from the server administrator is that the template encountered an error during the last update. Can you correct this error?
Hi,
All your tickets were answered more than a week ago. The problems are appearing on certain posts it means the issue isn’t at the code level. So there is nothing to do with the theme update.
You should check the content of your posts. I recommend you disable the Preloader option during your tests.
Cheers
Hi. I am sending a response from the server administrator:
Apparently something has changed in the code because there is a bug:
b9 php: PHP Deprecated: Function create_function() is deprecated in /data-web9/webs/staryhostinec.sk/wp-content/plugins/wp-spamshield/wp-spamshield.php on line 2033 18:47 web9 php: PHP Fatal error: Uncaught Error: Call to undefined function get_current_screen() in /data-web9/webs/staryhostinec.sk/wp-content/plugins/wp-hotelier/includes/class-htl-comments.php:54 18:47 web9 php: Stack trace: 18:47 web9 php: #0 /data-web9/webs/staryhostinec.sk/wp-includes/class-wp-hook.php(305): HTL_Comments::exclude_reservation_comments() 18:47 web9 php: #1 /data-web9/webs/staryhostinec.sk/wp-includes/plugin.php(233): WP_Hook->apply_filters() 18:47 web9 php: #2 /data-web9/webs/staryhostinec.sk/wp-includes/class-wp-comment-query.php(909): apply_filters_ref_array() 18:47 web9 php: #3 /data-web9/webs/staryhostinec.sk/wp-includes/class-wp-comment-query.php(438): WP_Comment_Query->get_comment_ids() 18:47 web9 php: #4 /data-web9/webs/staryhostinec.sk/wp-includes/class-wp-comment-query.php(347): WP_Comment_Query->get_comments() 18:47 web9 php: #5 /data-web9/webs/staryhostinec.sk/wp-includes/class-wp-comment-query.php(304): WP_Comment_Query->query() 18:47 web9 php: #6 /data-web9/webs/staryhostinec.sk/wp-includes/comment-template.php(1486): WP_Comment_Query->__construct() 18:47 web9 php: #7 /data-web9/webs/staryhostinec.sk/wp-content/themes/hotello/resources/partials/cont in /data-web9/webs/staryhostinec.sk/wp-content/plugins/wp-hotelier/includes/class-htl-comments.php on lin 18:49 web9 php: PHP Fatal error: Uncaught Error: Call to undefined function get_current_screen() in /data-web9/webs/staryhostinec.sk/wp-content/plugins/wp-hotelier/includes/class-htl-comments.php:54
If I need to purchase support, I will buy it, just please let us fix this error. When I turn off the preloader, the page reports a critical error
Please pay attention to the directory of the template causing the error. It relates to the WP Hotelier plugin. It is a free plugin available in WordPress – https://wordpress.org/plugins/wp-hotelier/
Please try to re-install that plugin or contact its support team since the Hotello theme has no control over the plugin functionality.
Cheers
The plugin is fixed. Articles are still not showing. Can you tell me what I can do next?
Please deactivate the preloader on your website so we can review your posts or errors on your post page.
Cheers
Preloader is deactivated. Thank you for help.
There is an error on a single post page – http://joxi.ru/52apzPjTgRRE9m
Could you please check your admin email and send the error message?
Cheers
Is it possible to set separate tax for booking the room and extra services. e.g. I set for booking the room 20% and for additional services 10%?
Hi,
There is no such kind of functionality in the theme. You can use variations for rooms with different prices.
Cheers
Hello!
Can the template be integrated with a payment gateway other than PayPal?
Hi,
The Booking system integrated with the theme supports only the PayPal payment gateway. Let us know if you have additional questions.
Cheers
hi, can we change the search options? Can we add extra features for rooms? Can we customize the reservation form?
thanks
Hi,
The Search options and reservation form can not be modified by default. You can add features for rooms. Let us know if you have additional questions.
Cheers
thanks!
Hi,
Please submit a ticket using the account that you purchased the theme and our support agents will troubleshoot the issue.
Cheers
Hello! Kindly may I know is iCalSync calendar is available to import calendars from other Online Travel Agencies?
Hi,
The theme doesn’t contain integration with iCalSync by default. Let us know if you have additional questions.
Cheers
hey, is it integrated with booking.com, airbnb, pagoda, etc?
Hi,
The theme doesn’t contain these kinds of integrations. Let us know if you have additional questions.
Cheers
I try to contact Stylemix but i have this theme from envatoelement. How i can open a ticket?
Hi,
The items on the Envato Elements do not come with personal support from authors. You need to purchase a personal license for the theme to contact our support team.
Cheers
Is there a way to allow for ZAR (South African Rand) currency? That’s the only one we need. I see that it’s not included on the theme. Are there any ways to add in other payment gateways?
Hi,
The Booking functionality comes from the 3rd-party plugin – WP Hotelier. This plugin doesn’t support ZAR currency by default. You can try to use the solution provided by the plugin authors – https://docs.wphotelier.com/article/17-add-a-custom-currency
We recommend you using a Child theme for such kinds of modifications.
Cheers
Is there perhaps a way to run the payments through a different payment gateway in that case? We weren’t aware that our currency wouldn’t be supported
The list of the supported payment methods is restricted as well. You can review the available payment gateways here – https://docs.wphotelier.com/article/22-payment-gateways
Cheers
We have a cottage with a sauna. We rent a cottage for daily rent, but we can also rent a sauna separately with payment by the hour. If the client has ordered 3 hours of sauna, then it is not possible to book a cottage for this period. If a cottage is booked for a day, then during this period the sauna should be unavailable for booking automatically. Will your booking system help you do this? Two different objects with the payment of an hour and a day, but united by the logic of booking. Is booking friendly with woocommerce?
Hi,
The theme was built based on the WP Hotelier plugin that doesn’t support such kind of functionality. The plugin doesn’t have integrations with WooCommerce as well.
Cheers
How can I update the Theme?
Hi,
Please have a look at this manual – https://docs.stylemixthemes.com/f-a-q/how-to-update-a-premium-theme
If you have difficulties with this, please contact our support team using the Support button below.
Cheers
