26 comments found.
Hi! I have the 1.1.1 version and can’t download the Version 1.1.11 When i download on my profile of ThemeForest it downloads the version Version 1.0.1… why?
Hello,
Thank you for contacting us!
Please create a support ticket at https://themerex.net/support/, and our support team will be happy to assist and guide you.
Regards.
Have a nice day,
Please, how do I solve the thing that my header sometimes changes color combinations? I set it up, and after a couple of hours it’s all broken, and now the headings next to the articles have disappeared and were still showing.
It’s living its own life somehow.
Hello,
Thank you for contacting us!
To further investigate your problem, we need additional information. Could you please submit a request at https://themerex.net/support/ for our technical support team who will be happy to assist you?
Regards.
Friends, how do I set the font color for the menu, pretty unfortunate setup, either I have some bug or I’m fed up with it, when do I adjust it like the Woodmart theme has it?
Hello,
Thank you for contacting us!
Absolutely! Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors: https://prnt.sc/vh8RUnrFeu9z , https://prnt.sc/JrLaVPspR9n- and https://prnt.sc/2lomA2sP_Spq
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I made an update after a long time, themes, WP, plugins. Neither font size setting nor font setting is working for me. Can we find out why?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
using envato elements i downloaded your theme, The theme is having conflict with imported pages and elementor. editor will not load while your theme is active , Resolution i switched themes and the elementor page editor loaded.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for help. Please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ Our Team will provide further assistance.
Regards.
hi, I bought the theme and after having done the installation wizard and printing the demo content the site is not seen and the elementor does not work, if I deactivate the ThemeREX Addons and ThemeREX Updater plugins the site can be seen without css style but the elementor it works, can you help me?
Hello,
Thank you for contacting us!
Please make sure that Load javascripts asynchronously option is disabled in the Theme Panel or add this code – jquery.min.js – https://prnt.sc/vzyl6o
In case you come across any difficulties, our Tech support will be happy to help. Just provide your WordPress login details for further investigation in your support ticket at https://support.themerex.net/ticket/42512
Regards.
im disapointed
Hi,
I have a problem, if I insert Spotify, it will fill the gap under the player. style = “width: 930px; height: 523px;”
This is the spotify code
<iframe allow=”encrypted-media” allowtransparency=”true” frameborder=”0” height=”232” src=”https://open.spotify.com/embed-podcast/episode/196tBzctyqPxDUsYyw9cTy” width=”100%”></iframe>
In the code preview
<iframe allow=”encrypted-media” allowtransparency=”true” src=”https://open.spotify.com/embed-podcast/episode/196tBzctyqPxDUsYyw9cTy” class=”trx_addons_resize” style=”width: 930px; height: 523px;” data-last-width=”930” width=”100%” height=”232” frameborder=”0”></iframe>
How do I fix this, please? https://www.pridekosice.sk
Hello,
Thank you for getting in touch with us!
We cannot guarantee full compatibility with 3rd-party code. Let our tech support team check your website to see if they can help you with that. Please submit a support ticket at https://themerex.net/support/
Regards.
Any plans to update to the latest WordPress version (5.6)?
Hello,
Thank you for choosing our theme!
The theme is compatible with WordPress 5.6. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will send you the fix.
Thank you!
Hello
Is there a way to have the first item of the accordion to be close?
I noticed once the page is loaded the first item of the accordion is open. I will like it to be close. Especially I have multiple accordion on page.
Is there a way I can purchase support if I licensed this theme through envato licensing for non-profits?
Hello,
Thank you for contacting us.
According to the Envato Elements policy, items downloaded on Elements are not supported.
However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/
Thank you in advance.The Home Community theme is gorgeous. If I were to buy this would it be easy for me to keep the top section and latest/news but get rid of the Latest Articles, Stop Stories, etc section to keep the home page simple and precise?
Hello,
Elements and filter option in Gallery page are added using Essential Grid: https://www.themepunch.com/essgrid-doc/category-filters/While Portfolio 4 columns page is blog streampage, which displays all posts in portfolio style.
If you created alternative page for your Blog and add posts via Essential grid, you may enable category filter like the gallery page.
Thank you.Thanks for your feedback.
Best regards
Seems like the demos load kind of slow, is this being addressed?
Hello,
Thank you for your interest in our theme!
Website loading time depends on many factors like server response time, image optimization, caching etc. Google page speed does not actually measure the speed of your site. Speed – the loading time of your site – is the most important metric which counts for user experience and for SEO.
The suggestions of Google page speed are often unrealistic and even impossible.
Also please note that we haven’t fully optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement.
Best regardsHi all my friends, if you can see # 2355919.
Thank you very much.
Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme
I GET THIS ERROR MESSAGE WHEN TRYING TO VERIFY MY PRODUCT. PLEASE HELP
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team look into that.
Thank you in advance.I imported demo content, but having issues with importing slider revolution demo content
Hello,
Thank you for choosing our theme and contacting us!
Slider revolution should be updated. After that import will be successful.
Please submit a ticket at https://ancorathemes.ticksy.com/ – our Tech support provide you with latest version of plugin and instruction on how to update it.
Thank you in advance.How can I change the product from being labelled ‘Tickets’ site-wide?
Hello,
Sure, you can change ‘tickets’ string to any other text via Theme translation: http://prider.ancorathemes.com/doc/#theme_translationIn case you get any questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Tech support will provide you with further assistance.
RegardsCongratulations! Good Luck With Sale 
Congratulations! Nice Work, Good Luck With Sale 
