670 comments found.
Tell me, can I combine your theme from different demos, I need a multi vendor, I want to take the design of the main page of one and use the product card of another demo, is this possible?
Hi,
Of course possible. All demos are multi-vendor compatible
When I try to activate the licence for my new website, I am getting the error as “License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!”
Previously I have used the theme with my old website. The old website is not in use now and no website is accessible in that domain. please help me to activate the licence again.
Hello,
There must be a mistake here. We never use the license to activate the website.
Please send the ticket here: https://tickets.thembay.com/
Our Support Team will help you.
Any one can help me Where can I change this Menu that apper on the search banner? https://ibb.co/wLxrTWS I tried to find the solution for so many time, but I can’t found where can I change the categories that appear there. Please, let me know if someone know how to change it. Thank you
is there a side cart menu after click on add cart
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hello, does this theme only support YouTube videos or does it support another format as well?
Hi, The theme supports other types of videos.
what kind of video does it support because MP4 doesn’t open the video
Hello,
Please send the ticker here: https://tickets.thembay.com/
Then tell me the ticket code here. Because we are on the Lunar New Year holiday, support may be delayed.
hello i have presales questions
when i tried you demo, after creating account and logged in when i tried loging out it show me wordpress logout is this how your logout page is ???
Sorry, I don’t understand the problem. Can you describe with specific pictures?
i logged into the website demo few minute ago but when logged out it takes me to wordpress logout page
why is it like that??
Hi, Here is the logout page after testing. It’s completely normal: https://nimb.ws/YfwAcQ
Hi, if I click on the Recently Viewed option on the main menu, the recently viewed products will be shown and a Read More text. If I click on that text takes me on a 404 page, even though in Urna Options / Woocommerce / Recently Viewed Products is on and at the Select Link Page To Button “View All” option a page is selected (it is not an 404 page). But at the Button “View All” Custom Text is View all, not Read More. What could be the problem? Thanks
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi, I am using WPML with urna theme. I want to ask how can I put a language and currency switcher in the Top Header, near order tracking and login. Thanks
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hey, i need to activate my slider revolution, when go to choose an existing module to active it, there was showing and message: “Register Slider Revolution to Unlock Premium Features” where i can find the license code.
Hello,
It is the Bundled Plugins. You do not need to activate it and can still use it normally. Read more here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
If it is bundled theme, then how can i access Slider Revolution Template Module and Adone, when i go to access template module or adone there showing this message Register Slider Revolution to Unlock Premium Features”
Hello,
If you need premium features you should buy your own license.
how to change “Urna Products Categories Tabs With Banner” widget left banner? please check this screenshot. https://prnt.sc/237817s
Hello sir One of freelancer create website for me by using your theme but he can not purchase the theme i dont no from where he get the free version. Know i want to register(purchase the license ) the theme which iam using. and put the Purchase Code in it. is it possible? if yes then please tell me when i update the theme did i loss my customization which freelancer done for me?
Hello,
1. Yes, for the best you need to buy a copyrighted theme.
2. You do not need to enter the purchase code in the theme. Because the purchase code is only used when updating and requesting support on the ticket page: https://tickets.thembay.com/
3. I cannot guarantee that updating the theme will cause the loss of customizations he made for you. Because most of them will directly edit the Code in the theme. So after updating, those code snippets will be lost.
hi dear, how can i create BOX SUBSCRIBE TO OUR NEWSLETTER
Hi,
You can follow our document: https://docs.urnawp.com/#use-mailchimp
Or Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi dear, i have 3 websites (3 domains). Can i use the same urna theme in all my websites. It is allowed or not? Thanks for answer
Sorry, that’s not allowed
Hi, the search of the theme documentation https://docs.urnawp.com/ does not work, it seems that the results contain only the headline, which is not very useful. Am I doing something wrong? Thanks
Hello,
The document of the Urna theme is still working fine.
If you would like further assistance, please submit a request on our ticket: https://tickets.thembay.com/
how to change “all departments” to “all categories”
Its possible to setup for more than 1 site when we buy template?
Hi, Yes, but we will only support a single website
this theme has serious bugs in adding products the buy button instead of going to the checkout page add the product to the cart now i get 2 add buttons products to cart
full-width shop page destroys theme header
Hello, Is php8 fully supported?
Best Albert
Hi,
Sorry, Urna does not support full PHP 8 yet. You should not update PHP 8
Will it be done anytime soon? Or do you even have plans to do it?
That plan will be rolled out next month for all themes
My website odavaas.com forwards to: https://demo.thembay.com/megabuy/?page_id=3169 please help!
Can you resolve this???
Hi, I think you are using an old version. You just need to update to the latest version.
Or please send the ticker here: https://tickets.thembay.com/ Our Support Team will help you.
this prob does not appeare in old version; please note that and try to resolve that in next update. thank you
I have seen that problem before. But it was fixed in previous versions. So I want to make sure you’re using the latest version
Urna version: 2.3.8
Yes it’s the latest version. I checked our demo and didn’t find that problem.
Can you send me your website for me to check?
Like on Instagram or Facebook, I want new products to appear as I scroll down the page on mobile. Is it possible? (So, not in the form of 1,2,3 page links.)
Sorry, the theme doesn’t support that feature.
You can refer to the following plugin: https://www.youtube.com/watch?v=P-kIbvwSxMY
Thanks for the response. Yes, I found it and installed it. The button installation solution comes free of charge. But autoload has a price of 59 dollars..
Yeah, I didn’t look into that either. Usually free things have certain limitations.
You should still find a plugin to do that. Because we have no plans to develop such a feature yet
