36 comments found.
Hello, I need support, but I’m not able to create topic in support section, even i set my purchase code in my account page. i tried also to send a message by your contact form, but it does not working. I need to set footer that i see in Home-3 in my Home-1. How can i do it? Thank you.
Hello,
Thank you for contacting us. You should be able to use our contact form now. Support forum for our Luman theme will be added later.
You need to go to Theme Settings -> Footer and select Footer alternative HTML Block there https://gyazo.com/0fbaef205e08876000793f850878c22b
Kind Regards
Hello, Thanks for the quick response. I’ve already done this, but I’m interested in changing the footer for a single page. But it seems that it is unable to do so. Home-3 for example has a different footer than Home-1 … but where is it set on the page? thank you. Regards.
You can set different footers using our Theme Settings presets. Find more information about presets in our documentation here https://xtemos.com/docs-topic/theme-settings-presets-2/
DONT BUY IT IS TERRIBLE HAVE A AJAX ERROR WHEN YOU WANT TO INSTALL THE DEMNO!! THE SUPPORT IS TERRIBLE TOO MUCH TIME TO ANSWER! IWANT MY MONEY BACK!!
Hello,
Take our apologies if you face any problems working with our theme. Please, send us your admin access using the contact form on our profile page and we will help you. Otherwise, we will return your money back without any questions. https://themeforest.net/user/xtemos
Kind Regards
your contact page doesnt work all the subjects that i chooose and still cant access to contact you!!
Failed to send your message. Please try later or contact the administrator by another method.
THERES NO WAY TO CONTACT EVEN THE WEBSITE SUPPORT!! HOW WE CAN DO?
DONT BUY IT IS TERRIBLE HAVE A AJAX ERROR WHEN YOU WANT TO INSTALL THE DEMNO!! THE SUPPORT IS TERRIBLE TOO MUCH TIME TO ANSWER! IWANT MY MONEY BACK!! theres no way to contact you through your website is not working!!
Failed to send your message. Please try later or contact the administrator by another method.
Our contact form works correctly but you didn’t send us any messages. Anyway, your refund request has been approved and you will get your money back soon.
XTemos theme core cant upload. please help me
Hello,
Please, send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
okay i want to know how to use the Product Builder feature
Hello,
Firstly, you need to create a product template and then select it for all products in Theme Settings. Check this screenshot https://monosnap.com/file/vEF3ecAJVJAHR7zuzNGCMOHapD3Xzr
Kind Regards
okay how can i create a page for product so i can use it
Hello,
You can create it via Dashboard -> product templates -> add new as shown on the previous screenshot.
Kind Regards
okay i want to know how to use the Product Builder feature
Hello,
Could you please clarify if you have purchased our theme already? If yes, please, send us a message using the contact form on our profile page so we can verify your purchase and help you with your query.
Kind Regards
i’m trying to submit a ticket but failing, i attached code to my account but couldn’t. my email is omar.solimann@gmail.com
Hello,
Currently, we provide support via email and the comments section only. Feel free to write your question here and we will do our best to help you.
Kind Regards
Hi Xtemos Support, what’s the best way to get support for the Luman theme? I noticed the documentation on your forum doesn’t include Luman specifically, and it was mentioned to initiate the support ticket via contacting you through Envato (which I did a few days ago).
E.g.:
Hi Xtemos Support,
The recent update for Elementor Pro is not compatible with the Luman theme.
I also didn’t see any specific support information on your support forum so I’m contacting you this way.
Here are three screenshots of what happens.
https://i.postimg.cc/L4yWP3d6/After-going-to-the-homepage-and-clicking-our-services-2022-02-02-195552.png https://i.postimg.cc/jdLF4nK6/Elementor-conflict-with-theme-2022-02-02-195450.png https://i.postimg.cc/ncgwRVcy/Elementor-Controls-Manager-add-control-to-stack-was-called-incorrectly.pngI’ve completed a restore before updating Elementor, Elementor Pro, and Essential Addons for Elementor. Then pulled it down to the staging environment for your team to troubleshoot since I’m still working on the website via the production environment.
Here are your staging support credentials:
[deleted]
Staging is password protected, so enter those credentials when you first arrive.
Your actual WordPress Admin User Credentials are:
[deleted]
I installed Elementor (not Pro) and Essential Addons for Elementor, each was installed individually and tested by reviewing the site before installing the next plugin. Elementor was updated first. I didn’t find any noticeable changes. However, after installing Elementor Pro, you see those errors in the screenshots.
I’m sure other users may be experiencing a similar issue but wanted to help your team troubleshoot since Elementor Pro is an essential tool that virtually all of us use if we’re using Elementor (free).
Is this something you have seen in recent tickets?
Elementor Pro You have version 3.5.2 installed. Update to 3.6.0. View version 3.6.0 details.
Compatibility with WordPress 5.9: 100% (according to its author)
Hello,
Thank you for purchasing our theme and contacting us.
Luman is based on the same framework as Hitek so you can read its documentation on our website. We are currently in a process of reorganizing of our website so we will create a support forum soon. As for now, you can contact us using the contact form on our profile page or here, in the comment section.
Try to upload the following patch to your theme root folder and replace old files to fix this issue https://drive.google.com/file/d/1hct1laL6F5iWRKGtEbufC9wVEDPRHy0S/view
Kind Regards
Awesome, thanks for the quick support. Your patch worked. 
You are welcome! Feel free to contact us if you have any further questions.
Hi Xtemos, quick question – on the services page (...homepage and other pages) you have class “xts-section-title-text”, by default it appears that it is an H4.
I checked the settings but didn’t see a way to change from an H4 to an H2 or H1, etc… is there an easy solution to change it between H1, H2, H3, H4, H5, or H6 to follow HTML/SEO best practices?
Here’s a screenshot showing what I mean: https://ibb.co/hfn9sHB
You can see two levels up on the right side when inspecting in Chrome that it’s under
...I had more words after “under” but it appears maybe Themeforest didn’t allow me to paste that, here’s what I was trying to say:
The DIV class xts-section-heading xts-reset-mb-10 xts-reset-last xts-textalign-left sits two levels below an H4 reference, you can see it on the right when using Chrome to inspect.
Thanks
Apologies, disregard – I just found the tag setting under Style in Elementor. lol
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
Hi Xtemos Support,
On Home #1 – just below the revolution slider hero, you have “12 Years of Work”, the 12 is transparent and shows the background image. The numbers’ background didn’t show the updated background image.
Can you let me know how to correct it? I wasn’t able to find the setting.
Here’s a screenshot: https://ibb.co/j5NLDNW
Please, create a topic on our support forum with all the details about your request and our specialists will help you https://xtemos.com/forums/forum/woodmart-premium-template/
Hi Xtemos support, I would submit a ticket but it appears that the password reset feature isn’t working or it’s user error. I cannot create another account because the purchase code is assigned to my email address.
The above troubleshoot should be pretty easy, can let me know the solution here?
Hello,
You can change this image while editing this banner element -> Style -> Subtitle. There you can select “Image” preset and upload your new image.
Kind Regards
Perfect. That worked, thanks for your quick support.
You are welcome!
I cant seem to figure out how to create a topic on your website. Im trying to change the orange in the homepage slider. However, I cant seem to find the setting!
Hello,
Thank you for contacting us!
Currently, we provide support for our Luman theme here, in the comment section or by email. Please, send us your admin access and describe your problems in detail. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
I messaged you guys via the form on your page and still havent gotten a response
We answered your email three days ago. Here is our message: You can change this in your slider as shown on the screenshot https://monosnap.com/file/rHNxfC9c9X1fcuqvuVvdHNFpYQw9Uf
Hi, I have a problem: Using WPML I cant translate your widgets. They are not appearing. For example title. Please help asap
also how to set different logo for different language
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Sent you a message, thanks
Hi, Awesome work GUYS!
How to implement custom font from your theme to slider revolution? Custom fonts I added in your theme dashboard is not present in slider revolution
Hello,
Thank you for contacting us!
You need to enable the following option for the slider element first https://prnt.sc/26c24n3 For titles you need to select H4 tag as shown on the screenshot https://prnt.sc/26c25vt and for text use P tag https://prnt.sc/26c27fm
Kind Regards
understood thanks, another problem: when I am sharing portfolio single page. it not inherits featured image from it and shares with your presetted image
Hello,
Social networks get the first picture of the site on preview, if you don’t have the ajax dropdown then it will get the first image from the dropdown.
https://prnt.sc/26ccf5uPlease, navigate to Appearance -> Menus -> enable ajax dropdown for each main menu item.
https://prnt.sc/234ni5oIn general, the best way to show the correct image of the product on the preview is to use the “Yoast” plugin which allows you to choose one image that Social networks (including Facebook) will be shown.
Kind Regards
Hi, i have purchased but your support forum does not allow me to create topics for luman theme, I have added my product key to my account and I can only see support for 3 different themes, i am following thins link: https://xtemos.com/forums/
I am having trouble of making the main slider work, I get this error on the homepage,
‘Slider with alias Lumen-slider not found’
Hello,
Thank you for contacting us!
Currently, we provide support for our Luman theme via email only. Please, send us your admin access via the contact form on our profile page so we can help you https://themeforest.net/user/xtemos
Kind Regards
Hi, Great theme! Tell me please, the images and icons is included in theme for use in our website? Thanks
Hi,
Thank you for being interested in our theme and contacting us!
Yes, images and icons are included for demo purposes only.
Kind Regards
looks AWESOME!
Thank you!
Hello,
I am interested in the Theme, but I wanted to know if everything is finished, because there is no cart – button in the header?
Thank you Sebastian
Hi,
Thank you for being interested in our theme and contacting us!
You can easily add the shopping cart widget to the header using our Header builder.
Kind Regards
Problem solved
Congratulation, best of luck with sales
Thank you very much!
