12907 comments found.
Hi guys, I’ve bought the theme a long time ago. But I’ve don’t usually received an answer whenever I try to ask something. My support is about to finish in two months and all the posts I made on https://xtemos.com/forums haven’t been answered. I’d like to know am I supposed to talk to you guys? Cause I have bought the theme and created my site but I struggle every time to configure and support it by myself.
Hello,
We do apologize for any inconvenience you faced with our support. Could you please send us a direct link to the topic that hasn’t been answered yet? Note that you can find all created topics on your forum profile page on our website.
Kind Regards
Hi Guys can I receive an update on this issue? Do you have a SLA (service Level Agreement) ?
Sure, your topic has been already replied. Please, continue the conversation there. Note that we usually reply within 12-24 hours in working days and up to 48 hours on weekends.
Dear Xtemos team, maybe this is offtopic and not related to Woodmart theme, please check, if it possible:
I would to display first name or last name in woocommerce my account dashboard instead of name of user email, please look at the example below :
it takes automatically the name of Email not first or last name .
“Hello john_55 (not John_55? Log out)”
Thanks & Cheers
GloryToUkraine
Hello,
I’m afraid that this part is hardcoded in the WooCommerce template files and can’t be changed. You can find all settings related to this in WooCommerce -> Settings -> Accounts & Privacy.
Kind Regards
Thanks a lot
Hi,
Since one of the latest updates I’ve spotted a bug regarding the brand filter. if you have brands as a list the brands that you have logo’s for show indented for no reason which makes the display look messy.
https://imgur.com/a/MqIHBWlPlease see the screenshot.
Thanks!
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
You can see the issue at the above link, if you look at the filters on the left side of the screen and take note to the Brand filter you will see some of the brands are indented for no reason and these are brands which have logo’s set. We want these all to show with the same alignment.
Thanks!
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this problem
.swatches-brands .filter-swatch+.filter-name {
margin-inline-start: 0;
}
I can see wpbakery in posts and pages, but It is not active in Layouts. What is problem? I have updated 6.3
Hi,
If you don’t see your page builder interface when creating the layout you need to activate it for this post type. For WPBakery via Dashboard -> Role manager -> Post types -> woodmart_layout.
Kind Regads
Hello – I am using Woodmart slider. I try to decrease the space between the slider bottom and the next element (Home Page). tried different ways but none worked, it worked through WPBakery but the title on the slider went up and I couldn’t align it “center”, help me decrease the space and align the text. both at once. Thanks!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I did create 2 topics but never got a reply, That’s why came here.
Don’t worry, all your topics will replied soon. If you don’t get a response withing 24 hours, send me your topic link so I could check.
Hello,
My support has expired but have 1 small question. I don’t want the product category section to show the number of products. Is there a CSS code for this? See screenshot link: https://www.dropbox.com/s/3kwe4ne5tulnytm/Schermafbeelding%202022-03-08%20om%2019.35.12.png?dl=0
Hello,
Here is a custom CSS snippet to hide them
.category-grid-item .more-products {
display: none;
}
Kind Regards
perfect thank you. It works!
a little other question: why is there no instagram/Tik Tok in the socials? And can I turn off some socials somewhere? I want to incorporate it into the header
https://www.dropbox.com/s/ji0n4idf0jdap6f/Schermafbeelding%202022-03-09%20om%2015.39.28.png?dl=0You can enable/disable social icons via Theme Settings -> Social profiles -> Links to social profiles.
why can i no longer edit pages ? Now I have to disable WP bakery editor installed with your theme in order to make any changes to my pages. That way it works. Soon as I enable WP bakery I can no longer click on the pencil button to do inline edit as of today. Have you changed anything as I am running the latest version of woodmart ?
Hello,
Please, disable all external plugins temporarily and send us your admin access so we can check what is wrong. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
thank you for the extremely fast support. You already have admin access and I just sent you a password reset.
Sorry, but we didn’t get any messages from you. Please, send us a new message via the contact form.
Thank you
ok but password reset went to support@xtemos.com
sent
sent a new one
With the 6.3 major update the theme has become even better. One thing though is still missing, and is of great importance > the ability to use different sidebars for different Product Category pages. (In Dashboard you give us the ability to create new sidebars. BUT we cannot use them/assign them to Product Categories)
Hello,
Thank you very much for your feedback.
Yes, there is no such ability at the moment. We will consider this in our future updates. But you can use our Shop page builder if you want to achieve this. https://xtemos.com/docs-topic/shop-page-builder/
Kind Regards
This theme contains a bug. Where can I edit the sidebar login block? See this screenshot please: https://drive.google.com/file/d/1c3Hs-b2ucrQWXK6qRbBYUR2Wk4LCH5sf/view?usp=sharing
Hello,
Could you please send us a link to the page where we can see this problem so we can better understand what is wrong there?
Kind Regards
Here is the link http://susannahomedesign.com/example
This input is generated by WooCommerce and it contains the current page URL. You can find it in the file “woodmart/inc/integrations/woocommerce/template-tags.php” https://take.ms/pr3Ez
Hey there! After the update a bug appears in the Instagram widget. It shows server photos repeatedly instead of posts. I have already removed and created new widget, disconnected and reconnected in API but the error continues.
https://imgur.com/T9Ekq2oIn addition, 6 Instagram images appeared inside the media folder for no reason.
https://imgur.com/uAzSgP4Thank you very much!
Hello,
Try to apply our patch “358638” via Dashboard -> WoodMart -> Patcher. It should fix the problem.
Kind Regards
Make sure that you are running our 6.3.1 version.
Wowww!! What an amazing tool you made available in the theme! I’m shocked at how easy it is to solve small problems with one click. Spectacular! Working perfectly. Thank you so much!
Thank you for your feedback 
We are happy that you like it!
Kind Regards
Hello,
Please, send us your admin access so we can check what is wrong with Instagram images in the media.
Kind Regards
Hi! The problem solved with the 6.3.2 version! Thank you!
Great, you are welcome!
after the 6.3 update my website does not work anymore! Failed to load resource: the server responded with a status of 500 (Internal Server Error)
what should I do ?
Hello,
Please, send us your admin and FTP access so we can check and help you accordingly. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Are you kidding me?
That much amazing updates just in one update? Seriously? and you put it’s version 6.3.0, Must be 7.0.
That’s amazinggggggggggggg team. No words for your hard work.
Keep it up.
If possible, please add Buy Now button option next to Add to cart 
and option to add own login by shortcode just next to login with social etc in next update I need to add there a shortcode so that people can login with mobile also
Again team, No words for your hard work
Love you and your amazing work :*
Hello,
Thank you very much for your feedback! We are happy that you like our new update
Kind Regards
i use this theme since years now really the best, fast, modern, make you satisfied.
Hello,
Thank you very much for your feedback!
Kind Regards
i forgot my email id to login xtemos but i know my user id is tirupatishopping but i didn’t know password
can you send my password for given user tirupatishopping or mail id
Hello,
We have answered your email and are waiting for your response.
Kind Regards
just i send
Please reset my existing license
Hello,
We have answered your email and are waiting for your response.
Kind Regards
just i send
can i shared code hear
We have answered your email.
my problem is solved, Thanks for your good support,
You are welcome!
Hi,
I found out that whenever I update the product quantity, there will be duplicated cart totals. Is this a theme related issue or plugin?
I am on latest Woodmart (v 6.3.0).
Hello,
Please, disable all external plugins and send us your admin access using the contact form on our profile page so we can check this.
Kind Regards
I have found the culprit. It was Essential Addons for Elementor that was causing this issue.
Thanks.
We are glad that you sorted it out!
Hi, please check my license, i just update for additional support period but its still show as expired on forum. thank you
Hello,
Now you need to go to your account on xtemos.com and click on the “Update” button for your purchase code. Then you will be able to create a topic on our support forum.
Kind Regards
WoodMart templates library can not import !!!
select library, and press import, after woodmart circle, nothing happen…
Hello,
Try to go to Dashboard -> WoodMart -> Patcher and apply the patch 357913. Let us know if the problem remains.
Kind Regards
Hi,
Is there a quick way to disable the Cart widget that slides out from the right side of the screen?
Thanks.
Hello,
Yes, you can disable this option via Dashboard -> WoodMart -> Header builder -> edit your current header -> Cart https://gyazo.com/ce29645a9744e45b4bbb284c92b4d52b
Kind Regards
Perfect. Thanks!
Great, you are welcome!
what is the latest version update? features?
Hello,
You can read more information about our 6.3 update with all the changes in our blog here https://xtemos.com/woodmart-6-3-update-announce/
Kind Regards
