12907 comments found.
Hi, after the last update the “Woodmart woocommerce layered nav” widgets in the secondary language have disappeared. I also applied the patcher but it didn’t fix the problem. The widgets are correctly set in the 2 languages but in the secondary language they do not appear. Can you help me solve the problem?
Thanks and congratulations for the continuous and excellent work you have been doing over time
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hello. I just tested twenty twenty but the woodmart layered nav widget is no longer available. If I use the wordpress attribute widget it works fine. I also noticed a problem with sticky add cart in the mobile version (it appears half covered in the mobile nav menu).
Best regards
Hello,
Try to go to WooCommerce -> Status -> Tools and regenerate product lookup tables. It should fix the problem.
Kind Regards
Unfortunately the problem was not solved. The other widgets work. Problem occurs with woodmart woocommerce layered nav (secondary language only).
Kind Regards
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hello and thank you for your reply. It is really a problem for me to turn everything off because the site is online. I inform you that I also contacted wpml support, they made a clean installation and installed the woodmart theme, and the same problem arises. I asked the wpml team if they can get in touch with you or if I can share with you the installation they made for testing. Can you get in touch with the wpml team? (this is my ticket id with wpml: # 10778147)
What we notice is as if the attributes were not assigned to the products in the secondary language (even if entering the attributes page, the products are correctly accounted for in the two languages).
Are there other ways to solve the problem? I repeat that everything worked correctly until the last update.
I am waiting for an answer to know how to proceed. As soon as I get an answer from wpml I will let you know.
Thanks for the support
Hello,
We need to be able to see this problem on your website. Could you please create a staging copy of your website where we can see it and fix?
Kind Regards
Hello. I don’t have a test site and need to do some research to create one.
While I’m looking into how to do it, do you want admin access to the live site so you can investigate further? (without deactivating the plugins)
OK thank you. What do you advise me to do in order to solve this problem? do you know of other users who have the same problem?
Yes, it seems to be a WooCommerce bug and a lot of users report this. You can read more about similar issues on WooCommerce github https://github.com/woocommerce/woocommerce/issues/32065
Hello. The problem depends on the new woocommerce update: https://developer.woocommerce.com/2022/02/02/new-product-filtering-by-attributes-rolling-out-in-woocommerce-6-3/
While waiting for the problem to be solved, the solution I found is to disable this new filtering function by deselecting the “enable tracking usage” function in woocommerce> product> advanced.
Thank you for the excellent support, I use the woodmart theme in many installations and will certainly continue to use it as it is showing constant evolution over time.
Best regards
You are always welcome! 
Hi New option to hide out of stock products in products element not working :((
when choose order by price
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi guys, with 6.3 update ‘Ajax products tabs’ is not working properly on mobile on product pages. It works fine on main page but on product page it doesn’t show tabs, only one first tab is shown. I think some css is missing. Cheers.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
On both pages are exactly the same ‘Ajax products tabs’, on main site it works fine for mobiles, on product page tabs dissapear.
Cheers
https://drzwionline.you2.pl/
https://drzwionline.you2.pl/produkt/henectus-tincidunt/
Hello,
Please, add the following code snippet to the Custom CSS section in Theme Settings to fix this
@media (max-width: 1024px) {
.website-wrapper .tabs-layout-accordion .wd-nav-tabs-wrapper {
display: block;
}
.tabs-layout-accordion > .wd-nav-tabs-wrapper {
display: none !important;
}
}
Kind Regards
Great, thank you very much, you’re just amazing.
Kind regards
You are welcome!
Hi, Checkout Button not working ! I can’t click on it . PLS provide a solution not every time i need to send credentials and wait support ! for sure there are some one faced that issue before.
Solved! the issue was from ” Aramex Shipping WooCommerce ” Plugin.
Hello,
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
Hi can you add an option to download svg images in inline svg html format, this will help me reduce some unnecessary first screen “requests”. I uploaded the replacement logo and icon, thanks
https://prnt.sc/oBJr14NfvsBkHello,
Sorry, but we don’t quite understand what do you mean. Could you please clarify how it should work?
Kind Regards
Hello,
I changed the cart icons to .svg . format , currently the browser is loading 1 request from the .svg . image If you could make the cart icon images replace into html inline svg that would bypass 1 request to load the image.
Thanks
Image 1: https://prnt.sc/-iom6R9mu6r1
Image 2: https://prnt.sc/SniNYmFvTWKP
Now we got it. We will review this and consider what could be done there.
Kind Regards
Oh great, thanks for this optimization
Hello, In the product page there is no option for instagram in share buttons. so how can I add it? Can you please help
Hello,
Thank you for contacting us!
Sorry, but there is no way to share a link on Instagram. Our theme doesn’t have a feature.
Kind Regards
¡Hola! Con la nueva actualización la barra del buscador se ha dividido, “Select category” se ha desplazado
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, thanks for the update. But now, I have a problem with image gallery. On some product pages, they disappear in a few seconds of loading. Weird…
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Thanks a lot!
I find the problem.
I switch the option “Data storage method”, from “VARIATIONS PRODUCTS META” to “PARENT PRODUCT META”.
And now it’s ok
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
Hello, I want to buy your theme and I want to use it on my site https://isbul.gen.tr Is it good on your site?
Hello,
Thank you for contacting us!
Of course, you can use it for your website if you are satisfied with its design and functionality.
Kind Regards
Hi i cant find “Theme Settings -> Header -> Categories” to change color for open categories menu
there is no “Theme Settings -> Header” i trying to use this theme now after years of purchase
Bro i got it through page edit with elementor bye
Hello,
You can configure the header using our header builder interface. Here is a documentation for this https://xtemos.com/docs-cat/header-builder/?theme=woodmart
Kind Regards
Hi, thx for the update. I always had the tabs collapsed. With the following code: /* * Collapse the Description tab when it comes first in the accordion */ setTimeout(function() { var $tabs = jQuery( ’.wc-tabs, ul.tabs’ ).first(); $tabs.parent().find(’#tab-description’).hide(); $tabs.parent().find( ’.tab-title-description’ ).removeClass(‘active’); }, 1000);
/* * Collapse the Reviews tab when it comes first in the accordion / setTimeout(function() { var $tabs = jQuery( ’.wc-tabs, ul.tabs’ ).first(); $tabs.parent().find(’#tab-reviews’).hide(); $tabs.parent().find( ’.tab-title-reviews’ ).removeClass(‘active’); }, 1000);
/* * Collapse the Additional Information tab when it comes first in the accordion */ setTimeout(function() { var $tabs = jQuery( ’.wc-tabs, ul.tabs’ ).first(); $tabs.parent().find(’#tab-additional_information’).hide(); $tabs.parent().find( ’.tab-title-additional_information’ ).removeClass(‘active’); }, 1000);
But this code is not working anymore. Could you point out why it is not working anymore? Thx in advance.
Hello,
Try to apply the following solution https://xtemos.com/forums/topic/after-6-3-0-update-custom-js-code-not-working/#post-358180
Kind Regards
Thank you
You are welcome!
After Update version 6.3.1, Hover image for products on the shop page NOT WORK, not hover with the second image
Hello,
Please, update the theme to the latest version 6.3.2. It should fix the problem.
Kind Regards
Thanks a lot, yes after update 6.3.2 its ok.
You are welcome!
Hi , thank you for amazing update! I want to report a bug.
the_content function for single product not working when using elementor builder layouts. the description tabs not displayed.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
This problem occurs when the product description is written with Wordpress classic editor.
I disabled all plugins that are not related to your theme but it was not solved.
Please disable all plugins that are not related to our theme and provide us your admin access so we can check it
After purchasing the theme, should I purchase Elementor pro separately.? Is it possible to work without Elementor pro
Hello,
Thank you for contacting us!
Elementor PRO is not included and is not required for our theme. You will get all our dummy content imported with a free version of the Elementor plugin. But if you want to use our theme with a PRO version you can do this since our theme is fully compatible with it.
Kind Regards
How don’t let the blog show the default categories replace the empty categories, I specify the blog categories on one page, but the categories is empty now, the page will show the dafault categories, like “news” to show on the page, can I just let the page show empty page?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I have a problem with lazy load, which may be happening with your new update, the images are super large.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Look please: there is an svg image with this problem https://azzurry.com/testing/
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
body .wd-list>li>img {
width: auto;
}
When buying the template, can I choose from the templates and change them at any time without buying them again, and can I install the template with the same demo
Hello,
Thank you for contacting us!
Of course, you will be able to choose any of the demo versions. All of them are included and you don’t need to purchase them separately.
Kind Regards
Update rev slider….6.5.17 atm but its asking for 6.5.18 but your site only has 6.5.15….
the update wont go away
Hello,
Go to Appearance -> Install plugins where you should be able to update the Slider Revolution plugin to the latest version.
Kind Regards
This is what it shows
https://ibb.co/VWbMvp4Then when i click install update this is what happens
https://ibb.co/sVq0GRGHi,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Regards
Ill have to do this on another day where it isnt busy. Otherwise thinking of removing revslider and reinstalling it from the plugin menu (install plug ins etc)
Okay fixed
I deleted the plug in cleared cache (LS) then under appearance and install plug ins i installed it from there i can see the source was from your site
Alls good ive had that rev slider for years might of been buggy cause licencing etc
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
Hi, we have some issue. On android if click on language swither, website refresh page. And customer never choose language
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
You need to add your languages switcher to the mobile menu. Header dropdowns will not work on mobile devices as on the desktop because it is not possible to “hover” as you do with mouse on desktop.
Hi Guys, thank you for this amazing update ! Howerver i see that the must of my custom CSS has been disabled how to fix that please ? Best regards.
Hello,
Please, send us more details about your custom CSS so we can check and help you accordingly. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
