1800 comments found.
How can I proceed to import the demo? There is no “Import demo data” in the apparence menu
Hi,
this option is disabled by default, but you can enable it from theme options page or you can use default wordpress importer, you’ll get the same result.
Regards
Hi,
you need just to import demo data, you can see how to that in our theme documentation. And if you still have some issues you can send an email to us to support@wossthemes.com
Regards
Is there a known problem with Jetpack causing issues with referring banner and interactive banner? With Jetpack installed, the containers are condensed. I have performed some troubleshooting and uninstalled jetpack to find they work properly. Can you help me with a jetpack setting or such that will allow me to use jetpack without interfering with containers?
Thank you, Becky Reeder
Hi,
could you send please an email to us with more details.
Regards
Hi there,
I am getting a persistent error when installing Rev Slider:
Fatal error: Cannot redeclare get_rs_plugin_url() (previously declared in /home/customer/www/franciscod28.sg-host.com/public_html/wp-content/plugins/js_composer/revslider.php:258) in /home/customer/www/franciscod28.sg-host.com/public_html/wp-content/plugins/revslider/revslider.php on line 257
Additionally: is there a way to get a one demo import with all customizations? It would make my work easier to just customize on top.
Thanks!
Hi,
will be much better if you’ll send an email to us, we need to look closer on this error.
Regards
bc84de5f-c971-4111-b789-8ee7895e9a90
buenos dias,
Estoy teniendo problemas para instalar los plugins. No tengo claro que haya instalado WP Bakery y me aparecen dos complementos de Slider Revolution.
Fatal error: Cannot redeclare get_rs_plugin_url() (previously declared in /home/ingodsharp/www/wp-content/plugins/js_composer/revslider.php:258) in /home/ingodsharp/www/wp-content/plugins/revslideroff/revslider.php on line 257
Tampoco estoy seguro de visualizar correctamente el contenido de demostración.
¿Podéis ayudarme?
Hi,
sorry but I’m not quite sure that I understand you correctly, could you write in english please.
Regards
bc84de5f-c971-4111-b789-8ee7895e9a90
Good morning,
I’m having trouble installing the plugins. I see two Slider Revolution plugins, one active, the other not, and when I activate it, this error message appears:
Fatal error: Cannot redeclare get_rs_plugin_url() (previously declared in /home/ingodsharp/www/wp-content/plugins/js_composer/revslider.php:258) in /home/ingodsharp/www/wp-content/plugins/revslideroff/revslider .php online 257
I’m also not sure if I’m viewing the demo content correctly.
Mi web: www.ingodsharp.com
Can you help me?
bc84de5f-c971-4111-b789-8ee7895e9a90
Good morning,
I’m having trouble installing the plugins. I see two Slider Revolution plugins, one active, the other not, and when I activate it, this error message appears:
Fatal error: Cannot redeclare get_rs_plugin_url() (previously declared in /home/ingodsharp/www/wp-content/plugins/js_composer/revslider.php:258) in /home/ingodsharp/www/wp-content/plugins/revslideroff/revslider .php online 257
I’m also not sure if I’m viewing the demo content correctly.
Mi web: www.ingodsharp.com
Can you help me?
Hello again,
Sorry for repeat the message twice before.
I’ve been checking what the error is and it seems that you are providing the same plugin twice (Slider Revolution): “revslider.zip” and “js_composer.zip” have the same content, that’s the reason why I see that error:
Fatal error: Cannot redeclare get_rs_plugin_url() (previously declared in /home/ingodsharp/www/wp-content/plugins/js_composer/revslider.php:258) in /home/ingodsharp/www/wp-content/plugins/revslideroff/revslider .php online 257
Please, I bought it today and I would like to take advantage of the weekend. I have also sent you an email to “support@wossthemes.com”.
Can you correct the problem ASAP and send me via email the “OK file”?
Thank you
Hi,
will be much better if you’ll send an email to us, we need to look closer on this error.
Regards
Really? I did it.
Please, the problem is that there are two plugins with different names, but with the same content.
I have already written to you. Please attend to the support correctly. I need it to work now.
The problem is yours, not mine that I have paid.
Answer my email, please.
There was small issue we fixed in latest theme update. So please update your theme from Themeforest. It will solve your issue with plugins.
Theme version is the same but contain some fixes.
Let us know if you should need some another help.
Regards
DONE and RUNNING. Thanks!
You’re welcome!
Regards
Purchase Code: 0bfbf28c-3589-484d-83eb-2c5455d34477 Purchase Date: 2022-01-24 19:09:35 UTC
I am having issues some i installed the last update. I cannot get WP Bakery visual composer to activate. and I cannot get the demo files to display, they load, but will not display. How can I fix this?
Hi,
could you send please an email to us, we’ll be glad to help you.
Regards
Hi, Here is my purchase info. Purchase Code: 0bfbf28c-3589-484d-83eb-2c5455d34477 Purchase Date: 2022-01-24 19:09:35 UTC i am having trouble activating the WP Bakery plugin it loads but does not activate. So i cannot get my demo data to show. At least that’s what i guess. Can you please help me
Hi,
could you send please an email to us, we’ll be glad to help you.
Regards
i cannot get the listed plugins to load. is there a change in the documentation?
Hi,
no there are no changes. You can get all the plugins right after you activated the theme.
Regards
Hi,
I’m sorry Impossible to contact you by mail.
I would like help to improve responsive design for my website : https://marinewalon.com
1/ On the header “Basket” touches logo. How to shift it to the right?
I try with is code :
@media only screen and (max-width : 992px) { }
div.ws-header-cart{
right: 5px;
}
IT IS NOT GOOD
2/ Io the page “About” ( https://marinewalon.com/a-propos/) , the title on the photo is cut and we no longer see the artist on the photo which is on the right. What can I do ?
Thanks Best regards
Emilie
Hi,
send please an email to support@wossthemes.com with link to your website and login details, we’ll look closer how we can help you.
Regards
Is it possible to change how much zoom the mouse over uses on product pages?
Hi,
as I know unfortunately you can’t. It’s a default woocommerce functionality and is set as default value.
Regards
Hi! I’m having this problem with the theme. By some reason it duplicates my content. Fields for entry of personal input. Please have a look at my site on this page: https://www.onlineposter.se/shop/prints/skapa-din-egen/70x100-tryck-med-egen-bild/
See the fields “enter your text” It is only suposed to be one there.
How can this be fixed?
Hi,
I guess it can be due to some plugin settings you used for this field.
Regards
Hi,
I would like help to improve responsive design for my website : https://marinewalon.com
1/ On the header “Basket” touches logo. How to shift it to the right?
2/ Io the page “About” ( https://marinewalon.com/a-propos/) , the title on the photo is cut and we no longer see the artist on the photo which is on the right. What can I do ?
Thanks Best regards Emilie
Hi,
send please an email with issues you have and let’s continue our discussion just in one please. I mean it’s completely unnecessary to duplicate questions in different sections because we check all of them constantly. And it is difficult to navigate between repeated questions.
Thank you for understanding and for choosing Artday!
Regards
Thanks but I can’t answer to your email which is do-not-reply@market.envato.com
b3f6e99f-968a-4e30-ad18-8a03d1bcb7cb
Regarding the above purchase code i been dealing with and issue of the header images of the pages which i had to use the default directory structure 2016/02 for my images to appear. The issue is now is the shop page the header image will not appear and just a gray placeholder in place. I have screenshots need an address to send site in maintenance mode.
Please Advise
Hi,
send please an email to us, we’ll closer on it.
Regards
Following up on an email sent in response to a fix to the journal page header and shop page header image. A fatal error from jetpack required a restore from a back up and I lost the fixes you applied. Can you please check support ticket for bsr@beckyreeder.com and respond with help. Thank you.
Hi,
sure we’ll take a look on it as soon as we can.
Regards
updated 2/8/2022 theme fixed issue. thank you
I’m really glad you got it solved! 
Regards
Hello,
I want to install the demo by importing demo data menu but when I go to appereance, there is no menu to do it. I have installed and activated all plugins after installing wordpress from scratch.
Could you help me ?
Hi,
this option by default is disabled, you need to enable firstly from theme options page. Or you can use default wordpress importer you’ll get the same result.
Regards
Hi,
I checked to install demo and menu appear. When I go to Import demo data and import the content, I dont have all the site like the preview with all landing pages in the demo. How I can have it ?
And btw, I have one error when trying to activate WPBakery Visual Composer :
Fatal error: Cannot redeclare get_rs_plugin_url() (previously declared in /home/clients/b63d050af499b0db340594bd65c2f448/sites/masseglia.art/wp-content/plugins/revslider/revslider.php:258) in /home/clients/b63d050af499b0db340594bd65c2f448/sites/masseglia.art/wp-content/plugins/js_composer/revslider.php on line 257
Send please an email to us with link to your website and admin credentials, we’ll be glad to debug it for you.
Regards
Hi, I have already sent you an email. Can you please install the demo like we can see it on themeforrest with all landing pages and submenu : Home / About / Shop / Pages / Journal / Contact
Thank you !
As I see your email was already replied. Feel free to reply our email or open new thread if you should need some another help.
Regards
Hi, I have installed this theme on wordpress 5.9, but there is no import demo data under appearance tab in wpadmin, can you help?
Regards, Oleg
Hi,
this options is disabled by default from theme option page. So just switch it to ON and it will appear under the Appearance tab.
Also you can use default wordpress importer, it will make the same things.
Regards
Item Purchase Code: b3f6e99f-968a-4e30-ad18-8a03d1bcb7cb
I purchased the Ultimate Footer Builder for WPBakery and tried everything to remove or lower your default copyright footer.
This footer is below yours and cannot even implement the php code within a widget in footer 1 without issues
Hi,
I think will be better to contact plugin developers, I think the issue come from their plugin. I also want to draw your attention that our footer is built with widgets and not with WP Backery, this also can be the issue.
Regards
There is no default footer widgets listed, i have further issues that were sent in an email and will resend to support@wossthemes.com on 2/3/22 including 5 attachments. Trying to finish this project. Please Advise Thank You.
Hi,
we just answered your email.
Regads
Hi there,
Love the theme, just purchased.
Where did you get the photo frame mock ups please? Also what font is used for the logo?
Thank you
Hi,
if you want you can send an email to support@wossthemes.com and I’ll share you mockups we used for images.
Regards
normally purchased themes have the same structure so users can replace their items very quickly but with this theme, everything is too slow and there is no structure at all, maybe it would be easier to develop the whole theme tbh. Anyways I can’t find how to add a newsletter list and I need to add footer socials and support and the about us footer how can I do that?
Hi,
simplest way to use the theme is to import demo data and to replace all demo content with your own.
Regards
Hello I have purchased the theme before last update.. Ihave seen an improvement about the speed. How can I download the theme with new updates?
You can download it from your account in downloads tab. In our documentation we have some instructions about how to download, install or update the theme. Hope it will help you.
Regards
Hi,
On my product page, the gallery thumbnail images are blurry. I see the img src ends in 100×100. I saw in other comments to fix this issue by going into the customizer’s woocommerce settings. From there I went to “product images” & saw that the “thumbnail width” setting says “300”, so this won’t fix the issue. Also when I go to this setting, the collection page automatically pops up so I’m not sure if this image setting is for the collection page or the product page.
Please help me reset the thumbnail image size.
Thanks!
Hi,
every time you resize images, you need to regenerate all the images to see the change. You can do so with one of the special plugins in wordpress repository. Plugins like Regenerate thumbnails will fit all your needs.
Regards
Hi, Thanks for the response, but this doesn’t help me…
I installed the plugin “Regenerate thumbnails” and it shows this: “woocommerce_gallery_thumbnail: 100×100 pixels (cropped to fit)”
I need to change the thumbnail cropping setting from 100px to a higher number. Where can I do that? - In “Settings” > “Media”, the thumbnail size is set to 150×150px. - In “Appearance” > “Customize” > “WooCommerce” > “product images”, the thumbnail width had already been set to 300 – I didn’t set this, it was already like this. I don’t think this is the right setting anyways.
Please help, I am willing to give you backend access. Thanks!
Send please your credentials to us via email.
Regards
Hi, I sent an email 6 days ago to support@wossthemes.com & didn’t hear back yet. Is that the correct email?
Yes it’s correct. But we don’t have any emails from you. I just rechecked again.
Regards
I just sent it again to support@wossthemes.com. If you don’t get it (I assume you’re checking Spam folder as well?), then please provide another email address.
Thank you!
I’ll check right now.
Regards