52 comments found.
Hello, I install the theme. And try to change the logo. I upload the logo in TeckLick Core options the way it written in documentations. But unfortunately I cant see my logo. Can you please help me with that. Here is the video link of my problem please take a look: https://www.loom.com/share/a8232558e80e4ccf8cee9caaecafecd9
Hi there,
Please check the Page Settings for those pages since those settings override the global ones. Check the following article. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi there,
Thank you for taking an interest!
We don’t have any active campaigns for our TechLink theme at the moment, sorry about that. You can always subscribe to our newsletter to receive notifications about the latest news and discounts – https://qodeinteractive.com/newsletter
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Can i get this theme in HTML / React JS if its available ?
Hi there,
Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
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hello can i use the theme to create a charity website and also use a plugin for donations? so that users are able to make donations in the website?
Hi there,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. You can add a donations plugin, however we haven’t tested such plugins with the theme so we cannot guarantee a 100% compatibility.
You can check some of our charity and donation themes in this link.
If you have any additional questions please let us know.
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is this plugin https://wordpress.org/plugins/give/ compatible with the theme?
also what plugin does this theme use? https://rightcause.qodeinteractive.com/donations/zebra-4200-in-the-whole-world/
Hello,
TechLink theme is not tested with Give WP plugin, so we really can’t guarantee compatibility.
As for RightCause theme, it’s compatible with Give WP, see the official themeforest page, as well as this link. Also, if you have additional questions about RightCause theme, feel free to reach us in RightCause theme comment section.
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i want to use give wp plugin with techlink. can u try try out and let me know if it works before i purchase the theme? if it does not work i can purchase rightcause
Hello,
As we stated, TechLink theme is not tested with GiveWP plugin and we really can’t guarantee compatibility.
If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello, I am just starting a blog and came across your theme. I would like to use it for my blog but I want to request a discount because I cannot afford this cost. I can only avail $10 at the moment because of the poor value of the Nigeria currency. I look forward to your response. Thank you.
Hi there,
Thank you for taking interest in our theme!
We don’t have any active campaigns at the moment. Sorry about that. You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
You can also see our themes that are on sale at this moment in this link.
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Hi,
We have a purchased the theme https://themeforest.net/item/techlink-technology-and-it-solutions-theme/30185488 and after installing, we are facing few issues with the compatibility of the theme, and we are receiving the following errors in attached image (https://easyupload.io/rskn8l) you can download the error image and see.
Please guide us or let us know how, if we can chat with you for better assistance. you can send the solution or chat link on (paraslatawa074@gmail.com) email address.
Thanks
Hi there,
Thank you for reaching us!
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, Why you guys don’t have any details in document how to change logo in “Page Spinner”? how to change logo animation preloader page?
Hello,
Thank you for reaching us!
To change page spinner globally, go to TechLink Core Options > General > enable page spinner and check the following options here.
If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, I have purchased the theme on here. The issue I am facing is logos would be changed, I had to manually replace the files on server! I could not submit a ticket because the theme is not listed on your ticket submission form.
Hello,
Thank you for the purchase!
If the logo you uploaded in theme options was not appearing on certain pages, it’s possible that the logo was uploaded locally (within page options). Please understand that local page options are always overriding global options, and you can read more about this subject here.
To submit a ticket on our Help Center, follow the instructions from this article, especially the last two steps.
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Can you tell us why we are facing below error in widgets because of it we can’t able to change logo and menu.could please help me on it.
The “techlink_core_separator” block was affected by errors and may not function properly. Check the developer tools for more details.
Hi there,
Thank you for reaching us!
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi,
As one more pre-purchase question, Is this theme compatible with RTL ? Is the WPML plugin included with the Theme?
Hi there,
Thank you for taking interest in or theme.
Unfortunately, RTL is not supported. You can check in this article which of our themes support RTL.
The theme is compatible with WPML, however this plugin needs to be purchased individually.
If you have any additional questions please let us know.
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Hi,
As a pre-purchase question, from the TechLink ThemeForest purchase page, it is shown that the current theme is compatible up to WordPress version 5.7.X. Will, there be any recent update for the theme so that it will be also compatible with WordPress latest version (5.8).
Thanks
Hi there,
We haven’t tested WP 5.8 yet. You can try using this plugin as a temporary solution until we release an official update: https://wordpress.org/plugins/classic-widgets/We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
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Why the last update is in May? A good support means more regular update. I have purchased the template, but I am not sure if it gets regular backups/updates in the coming months for template & plugins. Wordpress usually is getting updated every 2 weeks. Should I go ahead & use it for my website with no worries about the template being updated?
Hi there,
Thank you for reaching us!
Our dev team is working hard at the moment on updating all our themes. You should know that you can always turn to our support team for any theme related question and you are more than welcome to submit a request at our help center and our support team will be happy to help.
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Hi, I like the theme and I have a question. Is the menu open for customization in the sense that I want to make a custom page that is loaded through the hamburger
and I’ll make a separate mobile menu too
Hi there,
Thanks for taking an interest! You can customize your menu, add or remove links and pages from it as well as you can assign different menu for mobile or desktop.
We hope this helped and let us know if you have any additional questions.
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I activated Rev slider, but the theme sliders did not come with it, nor did it come packaged with the files from purchase. How can you help me?
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Can we use same theme for more than one website?
Hello there,
Please note that each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
Please check this article – Regular License And Extended License and let us know if you have any additional questions.
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How to make Woocommerce mobile site 2 columns for products to show? I couldn’t see an option. Thanks
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Same Issue! Please update the plugins you distribute. Revolution Slider does not update and the current version (crucial to work with the theme) cannot be activated (too old). You distribute v. 6.2.18, most current is 6.2.23 Thanks!
Hi there,
Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
So if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with the latest versions.
Thanks.
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Hello!
Has anyone else reported there is a bug with the logo upload? The logo is uploaded but it’s not showing on the frontend. If yes, where can I find the fix?
Thanks!
Hi there,
Thank you for reaching us! We did not have this reported by anyone else so please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.
Thanks.
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Hello – I did submit a ticket to support (#98705) and am still awaiting a reply.
Hi there,
Once we check we do see that your request has been handled and if you need any further assistance please continue the conversation with our support team.
Thanks.
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I purchased the theme 10 days ago and it is still unavailable. I have sent a support ticket and the problem has not been resolved. I keep providing related error messages but I cannot get a response. Can anyone solve my problem?
Hi there,
Agent has been informed, your request will be answered as soon as possible. Also, please try not to reply to your own messages before our agents get to answer. It will push your request down the queue and it will take longer to get to our agents.
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Can you please reply to the support tickets?
Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team.
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