12907 comments found.
I can’t find the basel.zip file
Because I wanna make import demo accordinf this video (https://www.youtube.com/watch?v=RzfCC6liTMo) and in my woodmart panel left in admin not have the base import option
Hello,
Thank you for contacting us!
You need to follow our official video tutorial about how to install our theme and import the dummy content. basel.zip file is not required for our WoodMart theme. https://www.youtube.com/watch?v=DeXKyQz6KFwKind Regards
yes this is from new start i have already installed the theme and not choose ,<include all pages and versions> now must uninstall the theme ?
That’s why not have the option of base import on admin woodmart
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Thank you
I would like to know if the HTML version of the theme is available for us to create some custom pages.
Hello,
Thank you for contacting us. Our theme is available for WordPress only and we don’t have a standalone HTML version, unfortunately.
Kind Regards
Hello, please tell me how to include js and css owl-carousel after updating the theme? In the new version, they are not included by default.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
hello, I would like to know if the latest version of the Theme works with the new paypal plugin. I installed WooCommerce PayPal Payments but I noticed a bug. On the Checkout page it is now possible to proceed with the payment without entering user and shipping data. Thanks for the attention
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I checked on our development site. after updating to the latest version of the theme and wordpress the new Paypal plugin continues to open the popup for payment even without entering data. I also tested with Storefront and it doesn’t work again. Suggestions?
It seems to be a plugin problem if it doesn’t work with other themes as well. You need to contact plugin developers in this situation since it is not something related to our theme.
welcome I want to buy your theme but i have a question 1 – I want before the customer buys to register and not show him the products without registration 2 – I want after the customer buys the product a tracking number appears that can track where the product arrived. Are there any tips you can recommend for doing this that are compatible with you?
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hello! I try change checkout billing and shipping form elements classes. I’m using filter “woocommerce_checkout_fields”. It’s working for fields like company, country, email, phone. But not for postcode and city. On page load I see that class (form-row-first or form-row-last) will be applied, but something will during page load change it back to the form-row-wide. I’ve not installed any Woo Checkout modification plugins.
Hello,
This functionality is related to WooCommerce and not to our theme. Additional customizations like that are out of our theme support scope.
Kind Regards
Hi,
Could you please send us a link to your website where we can help you?
Kind Regards
also check mobile resolution it has gap at bottom https://prnt.sc/_HujSGIrxhdn
Try to add the following code snippet to the custom CSS section in Theme Settings to fix this
.page-template-maintenance-php [class*=wd-section-stretch] {
width: 100vw;
left: calc(50% - 50vw);
}
.page-template-maintenance-php.sticky-toolbar-on {
padding-bottom: 0 !important;
}
Hello, how can I delete this paragraph? I’ve already added a menu but I still can’t get that warning to go away. It should be noted that I am not registered as admin so that it appears that I can edit it
https://drive.google.com/file/d/1bbRDBVPeXhweCM-i74xg4HnSdgEpY0iq/view?usp=sharingHello,
Please, send us your admin access so we can check what is wrong. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
hello, question, does this theme have the option of the BUY NOW button? It is very important for my client that his store has this option, so I want to know if he has it before buying his theme.
Hello,
There is no such option in our theme by default. You might need to install an additional plugin that adds this functionality. Also, we have this feature in our roadmap and hope to implement it in one of our future updates.
Kind Regards
Hi, how do I delete an author and blog date? I tried several older tickets from support but no css helped.
Hi,
Could you please send us a link to your website where we can help you?
Kind Regards
Try to use the following CSS code to hides these elements
.blog-design-masonry.has-post-thumbnail .post-date,
.wd-entry-meta .meta-author {
display: none;
}
Try to use the following code snippet instead
.post-date,
.wd-entry-meta .meta-author {
display: none!important;
}
Hello, I currently use rehub theme but was looking for something a lite easier to use and more customizable without direct code
Do you have any type of migration support ? I use woo+dokan. Is there any way to customize things like dokan product listing page ? Thank you for your time
Www.rgbswap.com
Hi,
Thank you for being interested in our theme and contacting us!
We don’t have a migration service. Most likely, the content for pages created on your old theme will not be compatible with WoodMart and you will need to recreate them. It is how it works with any theme for WordPress.
Kind Regards
Is it possible to customize the way to display the YouTube video on the product page?
Hello,
Thank you for contacting us!
Yes, you can put the YouTube video to the product description section.
Kind Regards
Hello, Does the theme work with version 5.9 of Wordpress? Best regards
Hi,
Thank you for being interested in our theme and contacting us!
Yes, our theme is compatible with the latest version of WordPress.
Kind Regards
Hello, I am interested in your theme but I have a question regarding the license. I want to create an e-commerce site with online payment for my own business, which license should I buy? Regular or Extended? Should I pay for the license once or every year? I thank you in advance for these informations. Have a good day Best regards
Hi,
Thank you for being interested in our theme and contacting us!
You need to purchase a Regular license for this project. This license gives you lifetime access to our theme and 6 months of customer support service. You don’t have to pay every year to use our theme
Kind Regards
Добрый день! Как можно заглянуть в админ-панель? Могу ли я изменять внешний вид главной страницы и выводить различные блоки товаров или категорий, там где мне это нужно?
Hello,
Thank you for contacting us!
Of course, you are able to create your home page with a drag & drop Elementor or WPBakery page builder. Add any elements including products, categories, images, texts, video, etc.
Kind Regards
is there any discount available???
Hello,
Thank you for contacting us!
Currently, we don’t have any plans for discounts.
Kind Regards
salut je rencontre un problème d’installation du thème, on me dit que la feuille de style manque donc le thème ne peut pas être installé.
Hello,
It looks like you are trying to upload the wrong archive. Here is a tutorial that should help you.
Kind Regards
Dear sir. I use the basel theme and I want to ask a presale question for the woodmart theme. I see that there is the option to have “load more” for the category loop page, that means that I will stay in the same page (no reload page). I want to ask, if a load more (click) , lets say 4 times, and select to see a product . If i do “back” , I will go back in the beging of the loop or in the place that the product was. I mean the loop that ecxtented will remain like this or I have to make 4 clicks again to reach the same product?...Sorry for my poor english!!!!!!!!!!!
Hello,
Thank you for contacting us!
You can enable an option that will move you to the 4th page after clicking on the back button from the product page. Or you can always go to the beginning of the list.
Kind Regards
Hi, I forget my password to login for a support and no email inbox when resetting password. So, I ask here. In the header builder, there are 3 columns. I add search form element into the middle column of the header. But the search form width is short, doesn’t stretch to full width in the column. How can I make the search form full width?
Hello,
Thank you for purchasing our theme and contacting us.
Send us your email and we will restore your access. Use the contact form on our profile page here https://themeforest.net/user/xtemos
As for the search problem, please, send us your website link so we could check the configuration.
Kind Regards
Hi, I can now see the reset password email. It goes to the promotions inbox in my gmail.
Hello,
OK, let us know if you have any further questions.
Have a nice day!
Woodmart.zip is not installing. Says it needs the plugins? I’ve tried numerous times to upload this. Is there a reason why it’s not installing at all? I tried uploading your core.zip file, but that didn’t make any difference. ??
is ok, I stupidly uploaded to plugins folder. Lol.
Hello,
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!