72 comments found.
hey your theme is super but please remove dj man images in slider the total size over 3mb it getting too many time to load
Hello,
Thank you for your notice! You may replace slider images in the Dashboard -> Slider Revolution. Please check the screenshot: https://prnt.sc/iXkNMI2RSWXk
Our Tech Support team will be glad to assist you in case you still have any questions. Just submit a support ticket at https://themerex.net/support.
Regards
Are you planning on introducing elementor demos to this theme?
Hello,
Thanks for reaching out to us!
Currently, we are not planning to add Elementor demos. This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Hi, are you planning any upcoming discounts?
Hello,
Could you please submit “Presales Question” ticket at https://themerex.net/support/ ? Our Team will be glad to help you with your request.
Thank you!
How to setup the ThemeRex Socials plugin? If I press the “GET ACCESS TOKEN” button I got this:
“{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}”
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
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Hello,
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi. WP BAkery is not loading properly on my site. Please help.
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery settings. In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
hello,
we have just buy your theme and under the theme option save not working.
its giving 403 error.
https://prnt.sc/1xm3jn9Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Could you please provide your website details in the support ticket at https://themerex.net/support/ ?Our Tech Support team will assist you as soon as possible. Thank you!
Regards.
TICKET #54367
any repy so far
I have my header in HOME which is no longer transparent but with a blue background, how do I put it back in transparent? THANK YOU
Can you help me for this transparency is urgent? thank you
I left a post yesterday morning? THANK YOU
Did you get my message it’s urgent? THANK YOU
Hello,
Thank you for contacting us!
Please note that the Standard Ticket Response time is within 24 hours. Your support ticket has been updated.
If the issue persists, could you please provide your website login details at https://support.themerex.net/ticket/53935 ? Our team will assist you as soon as possible. Thank you!
Regards.
avez vous ou regardez pourquoi la transparence ne s’affiche pas en page d’accueil même avec le over ? Merci
Our Support Operator has provided the solution in your support ticket. Please check it. Now the header is transparent: https://prnt.sc/1xgspsz
Regards.
hello, the theme is up to date in 2021 and GDPR / RGPD standards? thank you.
Hello,
Thank you for contacting us!
Please note that the template includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Also, the template is compatible with the GDPR Framework plugin, though it is not included into the theme’s package.
Currently, we are planning a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
je vois aussi que woocommerce ne sera pas pris sur la dernière version 5.8.0 ?
The theme is compatible with the latest version of WooCommerce. Feel free to use it. In case you get any problems, our Tech support is always ready to assist you at https://themerex.net/support/
Regards.
the theme is compatible with the latest wordpress version?
The theme is compatible with the latest Wordpress version. Just install Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/ and update all bundled plugins following the guide – http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
The template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you.
Regards.
after updateting all 4 plugins with the themeRex Update (license key) the fullwidht slider at top (home 1 and also home 2 templates) are narrowing down on first page load..only after clicking somewhere into the page or resizing the browser-window just a bit the full-width slider is layed our properley again…no changes where made from our side content-wise or in any setup-tab or bakery..its just because of updating the 4 plugins…
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at the issue. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Thank you!
WPBakery isn’t working at all and I can not edit any of the page content. Has there been an update in the past few days?
We are using the WordPress versions as instructed. We still cannot get WP Bakery Backend Editor to even load? Is this a known issue?
Hello,
Thanks for reaching out to us!
The issue is caused by outdated plugins (Ess.Grid, Slider Revolution, WPBakery Page Builder). To avoid it, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://djrainflow.ancorathemes.com/doc/#theme_update_plugin
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/48350
Regards.
How can I translate the slug of services
Hello,
Sorry for delayed reply – we don’t work on weekends.
In order to change custom post slug, for example Services – you should edit cpt.php file from wp-content/plugins/trx_addons/components/cpt/ folder
line 191:
'post_type_slug' => 'services', is what should be edited.After saving changes in the file, please go to Settings> Permalinks and re-save permalinks.
Thanks.Thanks
Hi, how can I remove the background color in the header menu https://rickdj.com
Hello,
Thanks for contacting us!
I see that header has transparent background. Would you like to remove box shadow for fixed header? https://prnt.sc/1bpthvs Thank you.It’s transparent because i insert CSS code
Hello,
Glad to hear that you were managed to figure this out.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.Hi, I can’t edit from Visual composer, the Editor Backend button doesn’t work
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://djrainflow.ancorathemes.com/doc/#getting_started
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
Could you please provide your website details at https://support.themerex.net/ticket/45936/ and get qualified help?
Thank you!
I need your help, I am unable to finish my site because of the delay in support, I waited yesterday all day and got no response!
Hello i have issue WPBakery Page Builder . it doesn’t work and have all js conflicted error in front end and backend
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://djrainflow.ancorathemes.com/doc/#getting_started
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case the issue persists, provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Thank you!
Hi Tim, WHy i can’t edit my page with WPBakery?
Hello,
Thank you for contacting us!
The WPBakery issue is connected with WP update.
Our theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://djrainflow.ancorathemes.com/doc/#getting_started (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
Regards.
Hello, Thank you for advice
I has been update using OPTION 1, and still can’t use WPBakery. How to fix the issue? https://monosnap.com/file/v79xYxD7yc4O1OkouZJpWXIsjL2B9CRegard
Hello,
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ We will assist you with the issue as soon as possible.
Thank you!
Hello,
Try to set Stretch settings for row:
https://prnt.sc/uz8kl4If you have any further questions, please submit your request at https://themerex.net/support , so our Support team assist you.
Thank you in advance.on this page there are two events, past events and upcoming events. why can’t the past event be displayed on the homepage?
Thank you Regard
Hello,
Please provide your website details at https://themerex.net/support , so our Support team look into that and assist you.
Thank you in advance.Halo Again Tim, How to add new event ?
Hello,
Please navigate to Events tab in your admin panel and click on Add new submenu:
https://prnt.sc/uqtnwt ThanksHey Tim,
The social icons inherit the links (URLs) to your social profiles specified in the Appearance > ThemeREX Addons > Socials tab.
If you have any further questions, please submit your request at https://themerex.net/support , so our Support team assist you.
Have a nice one!Solved. Thanks Brother
Never leave comments. But, this theme is bad. The color customization system is unresponsive and confusing. I’ve worked in WordPress for more than a decade, and I’ve downloaded and customized hundreds of themes. This is the worst. I have no idea how it has 5 stars. Only buy it if you want to keep their current color scheme, or do custom code editing.
Hello,
We are much concerned about your review as it is not clear what customization difficulties you faced.
Color scheme is fully customizable. Theme uses accented colors, so same color in color scheme is used for multiple elements. Custom code may be required only if you would like to specify different colors for each element.
Our Tech support team is glad to help you with any questions, just submit a support ticket at https://themerex.net/support/. Hoping for your cooperation!
Best regards
