18 comments found.
Hi there, I am trying to update my website from 1.8 – 1.26, and I keep getting an error. Please advise.
Figured it out there was a second place with a purchase code. Appreciate the support.
Please, responding to ticket 99485 and ticket 99507 is very, very urgent. Thank you.
Hello, today I sent some tickets for assistance. Please respond. It’s very urgent. Thank you
Hello, I want to buy this theme, but first, I’d like to know if I can change the background from white to black. Do you think it will work well with a black background?
Hello,
Thank you for choosing our theme!
Sure. Asclepius offers a user-friendly and intuitive Color Scheme Editor. Please check the example with the black background https://prnt.sc/3_CwRq6v0ZOj and the video tutorial that shows how to customize website colors in a few clicks – https://youtu.be/B37RBXqPMvk Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors.
Of course our support team is always eager to help and you can always submit a ticket at our Help Desk https://themerex.net/support/ where one of our support agents will be happy to assist you.
Regards.
Hello! I downloaded this theme by envato elements. When uploading the .zip of the revolution slider, I get an error message “zip file contains illegal files”, how can I solve it?
Hello,
Thank you for contacting us!
You have Slider Revolution included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to upload the plugin separately – https://asclepius.ancorathemes.com/doc/#installation_plugins_installation
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Delete this message, I already solved the problem. thanks
Great! You’re more than welcome. Feel free to submit a support ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Theme is showing ftp at top of dashboard. After we installed the theme, the ftp credentials box remains showing at the top of the dashboard. I entered a support ticket yesterday morning and haven’t heard anything.
Hello,
Thanks for reaching out to us!
We deeply apologize for the delay. Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/98244
Regards.
I will give this error when try to installing: The package could not be installed. The theme is missing the style.css stylesheet.
Hello,
Thank you for contacting us!
Please make sure that you extract the downloaded package and upload only asclepius.zip in Appearance-> Themes and check the manual for the theme following the link: https://asclepius.ancorathemes.com/doc/#installation_theme_installation
In case you still have issues, please provide your website details in the support ticket at https://support.themerex.net/submit Our Support Team is always ready to assist you.
Thank you!
The theme looks nice, but the speed/performance tests are extremely poor….
Hello,
Thank you for your interest in our theme!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Regards.
I submitted a refund request please respond. The theme is broken, you cant do one change and see it reflect. Very difficult to customize
please reply to my refund ticket
Hi Team,
We are using Agile Store locator Pro on the website but its not showing the locations. But we try same plugin on any other theme then it works. Can you please check into this. We can share details.
Thanks
Hello,
Thank you for contacting us!
We cannot guarantee full theme compatibility with Agile Store locator Pro since it is a third-party plugin, and we have not tested it with the template. In case some customization is needed for its full compliance with the theme, our Custom studio will be happy to assist you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, I can’t open a support ticket because I’m always getting this error message: 404: Item is not found on the validation server! Everything is fine with my purchase code, I would like to open ticket. How does it ?
Thanx!
Hey, sorry it somehow worked now! THX!
Hello, where can I change the texts on buttons in the productpage (WooCommerce) ?
Hello,
Thank you for contacting us!
Please submit a request at https://themerex.net/support/ and specify what buttons exactly should be modified for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes. Any screenshots would be much appreciated.
Regards.
Hello, I bought the theme and I would like to change the skin of the theme, how can I do it?
Hello,
Thank you for choosing our theme!
The template contains 13 pre-built homepages, there are no skins. For more information, please check https://asclepius.ancorathemes.com/doc/#homepages
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there, is it possible to “mix” sections from differents demos ? can we easilly import a section from a demo to another demo ?
thanks
Hello,
Thank you for your interest in our theme!
Absolutely! The theme includes Elementor free version, the most user-friendly page builder. You can easily combine all the blocks and elements of the template pages with the help of this plugin and create any layout you can imagine with intuitive drag and drop builder.
Regards.
sorry, i wasn’t clear
, does your theme come with pre built sections , blocs , or pages, of all your demos that we can import using the elementor library ?
Hi, pre-purchase question, is it possible to customise the header section? I’ll need to move a few elements around and have the header in a dark background colour? Thanks in advance.
Hello, Is it possible to implement another booking appointment?
Hello,
We appreciate your interest in our theme!
Sure. You can use LatePoint booking plugin with the theme (basic compatibility). If some additional stylesheets are needed for its full compliance, Our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
OK, is late point integrated with your theme?
About demo 1,i s it possible to desactivated booking form (header) and only get the same image(booking form)
Absolutely! If you mean to hide the booking calendar, you can easily delete it with Elementor just in a few clicks and replace it with the image – https://prnt.sc/uT3yfhyGD8U7
Regards.
Great Work,Congratulations GLWS 
Congratulations, best of luck with sales
