615 comments found.
hello, i have sent a support ticket, can you check it out, thanks
Hi,
We are having an issue with the Light Wire theme. The site is returning a 500 error.
URL: https://sequretek.com/products
We currently do not have support for the theme. Please let us know on how you can help fix this.
Hi you need to buy it or hire us for help. Regards
No, Hybrid Composer plugin, elementor version is here: https://themeforest.net/item/lightwire-construction-and-industry-kit/25860104
Hi Is this theme built with Elementor?
Hi -
I downloaded the WP install files for your theme Light-Wave but it did not download as a .zip. It will not install on my website. I tried downloading both the full package *with documents” and just the installable files and neither will install. Please help.
Hi, thank you for the purchase, all files you download from this site are .zip files. Upload the file lightwire.zip only. If it is does not work please:
1. Confirm you found the lightwire.zip zip and used it 2. Let me know what is the error.
Thank you!
Hi, I’ve been setting up my new company website and I am loving the theme so far, however I’m trying to make an FAQ page and the page on the template is showing no content other than the Page title and subheading
Hi, please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
Hi! How can we add alt and title attributes to images in a Grid List component? We tried editing the alt through the default Wordpress Media section, but it doesn’t show up. Websites: www.megatron.bg ; www.bobcat.bg ; www.doosan.bg
Hi,
Can I kindly ask to renew the support? Unfortunately it’s expired and you need to renew it to get support. You can also hire us for $30.
Thank you!
From h00xx “Hi,
When I save a page, the Lightwire template switches off the composer editor on pages and applies the classic editor. You only see the composer code on the frontend, and from time to time you lose data when you switch back to the composer editor. You then have to revert it to a previous version. Please fix the template from switching back to classic mode automatically.
Thanks.” I have the same issue. Is there a fix ?
Hi, I’m sorry for the issue, please go to Appearance > Theme options > General and on bottom check “Disable Gutenberg” or installed the plugin WP Classic Editor and try again. Thank you!
My website has been infected by malicious files/malwares due to Hybrid – composer plugin from wp-emoji-release.min.js. Can you check?
wp-emoji-release.min.js is not a file of Hybrid Composer plugin.
Hello, we have a problem with the template to make a multilingual site. I sent you an email to your support address with the infos and data. Thanks,
It is compatible with elementor ? Thank U
No sorry. You need this for Elementor: https://themeforest.net/item/lightwire-construction-and-industry-kit/25860104
Hi, I want to “hide” a block on mobile and have it stay on desktop. How can I do it?
Hi check this: http://wordpress.framework-y.com/documentation/general/#settings-box
Thank you!
Still not working. When I shift to Composer, the page becomes empty.
You have PHP 8, Downgrade to 7.4
Hybrid Composer is not working after Wordpress update. Please help. Here is my puchased code e16aa9e1-787b-423a-93c7-cc16da1bb7ef – 5 Mar 2020
Hi, I’m sorry for the issue, please go to Appearance > Theme options > General and on bottom check “Disable Gutenberg” or installed the plugin WP Classic Editor and try again. Thank you!
Hello, the web to which I have installed this template was already done, and I already had a blog created. How can I make the entries I had appear in the mansory blog template? And set that as my blog page.
Hi, thank you for the purchase, They appears automatically, set blog page from Theme options > List. Regards
Pero los blog que yo tenía antes, me siguen sin aparecer.
Y tengo otro problema, estoy tratando de cambiar la parte de proyectos por unos nuevos. He cambiado el nombre a los proyectos ya existentes y he creado dos nuevas categorías y en la página me aparece este mensaje We didn’t found any projects. ¿Cuál es el problema?
Please use english. Thank you!
But the blog that I had before, they still do not appear.
And I have another problem, I am trying to change the projects part for new ones. I have renamed existing projects and created two new categories and this message appears on the page We didn’t found any projects. What is the problem?
What does not appear? The blog or the posts in the blog?
Try to create new projects and they should appears.
Thank you!
The posts in the blog. Only appears one post. Only one post appears but it is old, one of those that brings the demo theme.
Hi, please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
Hi,
When I save a page, the Lightwire template switches off the composer editor on pages and applies the classic editor. You only see the composer code on the frontend, and from time to time you lose data when you switch back to the composer editor. You then have to revert it to a previous version. Please fix the template from switching back to classic mode automatically.
Thanks.
Hello,
The problem is related to the invalid char ” into your page. This happen if you use the WP Editor component or if you insert some code into components different from the CODE BLOCK (use always only this for codes). Ex. HTML code into fields of image box component or content box components. You can see where the error is, and manually fix it, with the tool https://jsonlint.com/ (On Edit Page, set Classic mode from the top right button, copy all the code you see and paste it into https://jsonlint.com/ , edit the code until you get a green valid json and then copy and paste the fixed code again in Edit page, click Update and the fix should be applied). You can also restore an old revision. To avoid to broke a page again, always preview the page before save it.
Thank you!
I’m not using what you are stating above. When I save it and it doesn’t work I just save it a couple of times until it works. It just randomly decides when it works or when it doesn’t. Can you please supply a fix?
What you describe is something not related to the theme, but to something that changes, like a connection problems or server resources issues, if you want send me the WP admin login and I check but I’m pretty sure I can not help you (you must contact your hosting) 
How can I send you a log in securely? Everyone can read this right?
Please send this message to support@schiocco.com and I will update you. Thank you!
I just bought the theme, and in the services pages when I try to click on something it tells me that “This website cannot be accessed. The page localhost has refused the connection2
Hi, thank you for the purchase, it looks like a connection or server issue. Please contact your hosting for help. Regards
Ok, I have another problem and that is that when I change content with HYBRID and click update the changes do not appear on the page. The above keeps popping up.
Hi, I’m sorry for the issue, please go to Appearance > Theme options > General and on bottom check “Disable Gutenberg” or installed the plugin WP Classic Editor and try again. Thank you!
Hello Schiocco, we even if Api key is properly in place in the theme, and payment account is set, we can’t have the map load correctly. Java console still gives error.
Could you please give us a contact to send you the codes for accessing the site so you can see what is not working and why?
Thanks.
Hi, you need to insert the Google Maps API KEY into Appearance > Theme options > Customization and API. Please see the docs for more details: http://wordpress.framework-y.com/prv-components/google-map/ . You can also use the CODE BLOCK component and insert into it the embed code of any Google Maps.
Thank you! Regards
We already did this, following the tutorial and the youtube video. It still does not work.
In this case I advice to use the CODE BLOCK component and insert into it the embed code of any Google Maps.
We are using this template and this page: http://themes.framework-y.com/lightwire/contacts-1/ How do we use Codeblock into the page? Do you have a support link? Thanks.
It is not easily possible in such a case. Hi, please send the page link with the problem to support@schiocco.com and I’ll check it. Thank you!
Hello shop page not displaying.
I tried to upload the theme following the instruction provided but it is not letting me install it. I am familiar with uploading themes in wordpress but this package is not working.
This is the error message. Installing theme from uploaded file: themeforest-wXjafcm4-lightwire-construction-and-industry.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi, thank you for the purchase, install only the file lightwire.zip not the downloaded packaged. Regards
