287 comments found.
Hi, Could you help me to remove the download from the middle of the page of my account? From the menu I removed on Woocommerce -> Settings -> Advanced… Just removing the endpoint.
Hi there, please add this below custom css code into Theme options->Custom CSS/Js option to remove the download box:
ul.account-list-action.row.w__100 li.col-lg-3.col-md-6.col-12.mt__15:nth-child(2) { display: none!important; } li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link—downloads { display: none!important; }
Try it and see how it works 
It worked! Thank you!
Does elementor and all other plugin and features comes with theme for lifetime?
Hi, yes it does.
Does it work well with woocommerce 6.3.x, wordpress 5.9.x?
Yes the theme works fine with Woo 6.x and wordpress 5.9.x. Thank you!
Two more questions: 1.Can I choose not to show trust seal badge, hurry up countdown, shipping bar notification?
2. After add to cart, cart shide bar alway popup, can I set cart icon to another color or other icon to let customer know they add items successfully.
1.Yes we have options for that.
2. When adding a product to the cart the customer receives the slide cart popup in right side that means saying your product has been added: https://tppr.me/nMgTZ
Another point of recognition is the number of items in mini cart changed immediately after adding the product to the cart: https://tppr.me/2R5XJ
I think it’s enough
1. If this theme has a selection to allow me not to show slide cart popup. Customer have to close it manually every time when they added the items, it reduce the speed to go for next item.
2.Mini cart at the bottom doesn’t change number on mobile demo. If I install it on my wordpress, it will show number, right？https://thumbsnap.com/gjyuo5ny
By the way, I really like this theme !
Thank you for loving our theme
1.Yes the theme has such feature, you can refer this screenshot: https://tppr.me/4xle4
2. It should work like you said, the number should be added. We will check and update it immediately. Thank you for this insight! Much appreciated it.
Thank you for your patience, prompt and professional reply, I have purchased it. Could you tell me how to install it?
Thank you for purchasing! Please check this doc to install the theme: https://help.the4.co/docs/installation/install-theme/ If you have any problem while using the theme please use our support system: https://support.the4.co/ Stay safe!
Can this be used for digital products or services? Can I turn off the reviews/urgency alerts off ?
Yes the theme support those types of products. And you can turn off the reviews/urgency alerts. Thank you!
How can i setup gift wrap?
https://drive.google.com/file/d/11nLqERLpNCiSsuXsaqm-XKPhmJQLkgIU/view?usp=drivesdkHi, you can configure the gift wrap in theme options. Please refer my screenshot: https://tppr.me/JzCJO
Hi, how to translate the date_start tag for the Delivery Time option, because it’s in english on a french website
Please translate your theme with translate plugins, for example Loco Translate or WPML plugin. If have any problem while using our theme please use our support system https://support.the4.co/ Regards!
Yes i already tried to use loco translate but not working for date format.
Ok please update your issue on your ticket. Our team will check it for you.
I was very disappointed and upset with this theme, it has a lot of bug and long support and it didn’t solve my problem. I bought 2 licenses and it was a waste of time and money for my company. It was my first bad experience on themeforest. Unfortunate!
Could you please give me a refund for the 2 licenses purchased? It would already help me with the damage taken with my client in the loss of the project. Thank you!
I am sorry you are unhappy but we have to say no for your refund request. The Envato’s policy clearly states that we are obliged to give refunds if you don’t want it after you’ve downloaded it. Customer satisfaction is very important to us, but on Envato – where we sell products has a strict no refund policy for the digital goods and your case is not covered by the refund policy. Kind regards!
Hey team, I have some pre purchase questions.
1. Do I need to purchase any other plugin to get complete interface and out come as shown in your demos or it all included in your product?
2. Do I need to renew it or is it for lifetime subscription?
Hope you will clarify my questions. Thank you.
Thank you for asking the questions.
1. You can get the demo without paid for any 3rd plugins.
2. The license for lifetime and you have 6months support after buying theme. After that time if you need any further helps you can renew support.
Stay safe!
Hello, before i purchase I have tried the live preview demos in your website, and it’s very very slow and heavy to load, hope to solve that and make your theme friendly with performance and load fast like the first version.
Thank you so much for your detailed feedback. I’ll make the needed adjustments to improve speed to become more faster overall.
Hi, we have few licences of your theme – right now we are using new license on the subdomain – after we finish we will connect this installation to a propper domain – do we need you to change a domain/license settings?
You can deactivate the license then use it for new one.
Hi.
Please check Ticket #101623. I have big problem with kalles theme.
Sure we will check and answer you soon.
Pre-purchase question: Can I add custom product level with product rule and custom tabs on product page ? and is there any option to stop jumping this- https://prnt.sc/UukD9vdPZiSJ
uanble to use Elementor plugin, right? how diffucult to customize is it without Elementor as non developer?
The theme use Elementor page builder, you can easily design any page you want. On product page, you can edit the product description with Elementor. Please refer the screenshot: https://tppr.me/sgOSm
How can i remove related product option from product description tab
I want to remove the related option from description.
https://drive.google.com/file/d/1hNTJ9Rr6FTVxKBG3wCbbAeWHI6IXYmtE/view?usp=drivesdkHi, it seems that content is from 3rd plugin, it does not exist in the original theme.
Hi, I would like to ask you a few questions.
1. In PC, the product image(thumbnail) is shown small. Is there a way for me to make it bigger?(please check the below link for a picture.)
2. As you see in the below link, product image and a short description look like a right align. How do I make it right align.
https://drive.google.com/file/d/1N4SvhqGucEJu1s7Evgl29rzLMDYP2yjj/view?usp=sharing3. What is the best way for my product video to be shown in the product page? As a default of Kalles theme, I can only see a play button for customers to see the video. Play button is the only thing that there is a video and no video thumb nails.
I would like to show product videos to customers with video thumbnail and when they click or touch the video thumbnail, the video could play.
Thank you for your hard work!
We are sorry for the delay, somehow we missed your questions. Please update your question on our support system so our team will take a look at your site and assist you accordingly: https://support.the4.co/
Im not sure how your decision making process is but instead of Klavyio you could have easily integrated your theme with some cheap email marketing services knowing that your theme is an ecommerce theme and email markeing is an important part of any ecommerce website
We collect customer feedback, if most customers need it then we will consider and find out if the feature could be added to a new version. That’s how we work and improve the theme.
Hi I Just bought the theme and I’m now installing the required plugins, but there is a problem “Plugin not activated. A higher version of Kalles Addons is needed for this theme. Please update the plugin” when I’m trying to install the Kalles Addon. How do I deal with this?
Please open the ticket at https://support.the4.co/ Our team will check it for you. Thank you!
Hi, I’m ok I’ve solve it thanks.
Hi please help me finish my concern about mailchimp being unable to add new subscriber to my mailchimp account even after I setup mailchimp on WordPress by adding API. The ticket number is 103169
How do i change a white background color?
You can change it in theme options->Color Scheme: https://tppr.me/b5cPr
I change the background color but is not updating the new color. Can you assist please by checking my site ?
Please help me update the question a ticket at https://support.the4.co/ so our team will take a look at it and help you if have any issue.
Hi. I send you the details of my Website to check it but no reply since last week
Send me your ticket ID please. I will check it immediately. Thank you!
Hi, new version 1.1.3 is available. When will support for floating atc woocommerce appointments be available? Please, l need this feature urgently
Thanks
I’ll talk to our development team and find out if that could be added to a future release.
New update still not available for this feature?
Do I need to buy a specific plugin to get a feature that is listed on this features section for this Wordpress theme?
Which feature are you referring to please?
1. Variation swatches, 2. The Currency Switcher, 3. The Countdown Timer
These features are available in the Kalles theme, no need to pay anything
How add password tab in registration field, I’m install but its showing that password sent to mail. Pls help
Please uncheck this option: https://tppr.me/griIr
How can i add name and phone no. tabs in registration field
The registration form doesn’t support this.
