483 comments found.
I have updated my theme to the latest version and am receiving this error.
Deprecated: The each() function is deprecated. This message will be suppressed on further calls in /home/curtaindream/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-mapper.php on line 111
Please assist URGENTLY
There is an error in the JS Composer. WP Bakery needs to be updated
Isn’t it supposed to be included in the theme purchase?
Also, if I update the php to anything above 7.2, the site breaks
Hi RidhaDawood,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Ticket Created. Please assist URGENTLY. Thanks
Hi RidhaDawood,
We have replied to your ticket. Please check it again
Best regards,
Hi, Reviews are enabled. However, the review box is not showing and products which have been revised are not showing either. Please assist ASAP
Hi RidhaDawood,
Please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Your theme can work with Dokan?
If can, at the product detail page, allow displaying different buttons and URLs (to optimize for Affiliate and Dropshipping)?
Example URLs to:
1. Order (default always available) 2. Buy on Shopee 3. Buy on Lazada 4. Buy on Amazon 5. Zalo Messaging 6. Whatsapp messaging 7. Facebook Messaging
And more buttons and URLs will be added later. Vendor can show or unshow buttons when URL or none URL input
If you can customize, What time your estimating? And How money?
Hi Cuongtranvugroup,
The Upstore theme is compatible with the Dokan plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi Support Team, I have purchased your website and now I need your support. Where can I get support?
Thanks
Hi keosopherth,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi it seems that your theme doesnt support excerpts in post and portfolio archive or page layout
Hi ashutosheduhive,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi! I wanted to know to what extent is this theme customizable. Can I move elements within a page like it was built from a blank page?
Hi pepemelgares,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi Just need help with my theme Upstore. I have been using it for a number of years but today, I have a glitch. Appearance-Theme Options no longer comes up as a choice. The Upstore logo has overwritten my logo and I can’t find a way to fix it. I also had a message at the top of my website and it’s no longer showing.
Website is https://balancedequine.com.au/
Hi carollayton,
You go to Edit Page > Page Options > Header – Breadcrumb > Logo > change it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello,
I am currently using the old themes and had few problem due to oldversion of theme and just purchased new version of theme for my wordpress. However I have no idea how to change the theme to new one! Please help, what should i do after i download it to my computer?
Hi modalashl,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
To update the Upstore theme, please read the document at the link https://docs.theme-sky.com/gon/#updating-the-theme so information.
Have a nice day!
I upgraded to the current version of WP and upgraded all my plugins as well. All of a sudden the widget area is full of error messages. my image gallery no longer displays images. What is the remedy?
Hi fintrater,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
OK. I have someone looking at it now. They tell me I have to upgrade to the newer theme. www.ijkdf.org. I will send the PW and User ID in the support ticket.
Hi fintrater,
We have replied to your ticket. Please check it again.
Best regards,
I don’t recall how to access the header. I see a Footer block area, but not Header. Also, I’d like to change pictures in the slider (carousel). How would I do this?
https://www.internationaljeetkunedofederation.orgHi fintrater,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi Guys, before i purchase the theme, is it possible to add a 4th label to the menu in the home page? see image of what i’m looking: https://ibb.co/h2yv4H0
Hi NetValueWeb,
Thank you for being interested in our theme!
Yes, it is possible. Please see my screenshots https://prnt.sc/FQqeza8MFdmT, https://prnt.sc/G8cRhqhqRJkI.
Have a nice day!
Can remove shipping feature and show a download link of game and/or license code after purchase confirmed?
+ can I sell digital products/download link with fashion templates instead of using game template?
Hi caslanr,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I am not a customer yet and will buy if the theme is compatible with digital content. No need for shipping options because a confirmation email with a code and a download link will be sufficient
Hi caslanr,
By default, WooCommerce allows you to add the downloadable products. Please read WooCommerce documentation https://woocommerce.com/document/managing-products/#adding-a-downloadable-product. User can buy and download your product from their account page. But, if you need more features (Ex: manage license code, confirmation email, ...), you may need to use a third party plugin. There are some plugins which provide the license feature, you can google with keyword “woocommerce product license”.
Have a nice day!
Hello,
1. How to remove top bar cart icon? https://i.postimg.cc/KvndDwP3/Screenshot-2.jpg 2. How to remove compare & wish icon? https://i.postimg.cc/fyv1D0Tj/Screenshot-3.jpgHi jyoti1211,
1) You go to Appearance > Theme Options > Header > Header Options > Shopping Cart > disable it
2) You can deactivate or delete the YITH WooCommerce Compare ( or the YITH WooCommerce Wishlist ) plugin.
Best regards,
Hi there, I just updated the Theme to the latest version and something came up wrong. Some of the data from “Appearance” > “Theme Options” have been deleted during the updates. Website looks weird. How do we fix this ?
Hi BatMarketing,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Sir please help me to setup database file and how to get info of database. i download your Upgame theme.
Hi DEVILCHEATs,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
ok sir now i created ticket.
Hi DEVILCHEATS,
I have replied your ticket. Please check it.
Best regards,
Hello, I’m having error 500 while trying to import demo. What can I do to solve this? Thanks from now.
Hi vlknlvnt,
There may be a problem with your hosting configuration. Please read the document at the link https://ocdi.com/import-issues/ and check it again.
If you can not check it, please try contacting your hosting provider and ask them to check hosting configuration for you (send them the link above).
After doing that, if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Unfortunately, even though they said they rearranged it, I still have the same issue. My main concern to import the slider template is using the rev slider on the demo template, so I’m not gonna have to create a slider from scratch. Is it possible?
Hi vlknlvnt,
If you want to import the slider revolution, you can find the slider that you want to display ( in wp-content/plugins/themesky/importer/data/revslider ). Then you download them and go to Slider Revolution > import them.
if you still can not import demo content, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
That seemed worked, thanks a lot !! I’ll let you know if something’s missing.
For reasons I cannot explain, I lost the css information in the child theme area. How do I fix?
PreppyPrincess.com
Hi pyxis2025,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I want to update the Upstore theme. Can you please tell me the process for it?
I want to do automatic update. I have installed Envato Market plugin, but in Admin side, it is not showing theme update.
Do I need to do manual update?
Thanks in advance.
Hi jodogyan,
You can read our documentation https://docs.theme-sky.com/upstore/#updating-the-theme and this article https://skygroup.ticksy.com/article/15704
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Good Day,
I have been using your theme for a few years now and absolutely love it. However, I am having an issue with a very large number of iNodes being created by your theme. Also, I have noticed that the theme is creating a whole lot of extra images. Due to the large number of iNodes being created I am not able to use the current hosting space which is the largest with my hosting provider. I need assistance in minimizing the number of images created previously, as well as delete all images which are not required.
PLEASE ADVISE ASAP.
Hi RidhaDawood,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Where do I find the Wrapper Class of this theme? Look at the screenshot: https://ibb.co/vBgWrCw.
The page I am attempting to fix is here: https://ibb.co/TLXPQ7y
The site is: PreppyPrincess.com
Thanks
Hi pyxis2025,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
