12902 comments found.
Hi , I want to remove the “add to cart” button from the ecommerce theme so can i make changes to theme as per my needs after purchasing it?
Hello,
Thank you for contacting us.
Of course, you can do this with our theme. Feel free to contact us after purchase and we will do our best to help you.
Kind Regards
Hi, just created this ticket #369233 . please it’s urgent, can any one look into ? bought this theme but whole day spent trying to fix issue and looks like one of the plugin is conflising with core. please help
Hello,
As we can see, your issue has been already resolved. Feel free to contact us if you have any further questions.
Kind Regards
My import gets stuck at 80% and it tells me “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”
Hello,
Please, send us your admin access using the contact form on our profile page and we will help you. https://themeforest.net/user/xtemos
Kind Regards
We plan to purchase your theme for an client. We using membership plugin to hide products for specific user role. Your ajax live search still show the products for all user roles. We asked membership plugin to fix it, but they told us that depends to your code “their code to query products from db is not fine. Code based on wordpress codex will not show products which you hide via our memberhsip plugin”....
Do you fix it if we purchase again your theme? We have this case with all membership plugins. After we switched to another theme the issue was solved. But we still wanna use woodmart in our next client project.
Hello,
If the plugin developers can indicate what is wrong with the query we would be glad to help you and fix it.
Kind Regards
login error (customer popup) on desktop version after update to last version… again! and I didn’t find any solution on support forum 
Could you check it please? -> https://cutt.ly/BFMzudJ
Hello,
Please, switch to the parent theme temporarily and send us your admin access using the contact form here. https://themeforest.net/user/xtemos
Kind Regards
Thanks a lot!
sorry for my clumsiness, and thank you very much for your support a 10, as always!! 
We are always happy to help!
Kind Regards
Extra Content for the product pages is still not fixed – even after installing the patch 368396 I still can’t select the content, only it’s positioning.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, this theme (on mobile) supports double menu hamburger (right and left simultaneously)? If so, could you please help me with the configuration path for this. Thanks a lot.
Hello,
Sorry, but there is only one mobile menu option in our theme.
Kind Regards
Dear support,
I installed the theme and choose the grocery demo content. However, the grocery menu and sliders do not show up in Chrome or Firefox, they only appear in Microsoft Edge. I tried three different installations already. Please check the links below and let me know what is the solution for this.
http://wailg18.sg-host.com/ http://wailg19.sg-host.com/ http://wailg20.sg-host.com/Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Do you support any FPC (full page cache)? Varnish maybe? Od at least Redis for FPC?
Hello,
Yes, our theme supports almost all cache solutions that work well with WordPress in general.
Kind Regards
Hello! Now I use “Bottom (horizontal carousel)” for single product thumbnails position. Is it possible to disable the carousel? I would like the thumbnails are just in lines (1 or 2 or 3), one below the other. Is it possible? Here’s what I mean: https://www.dropbox.com/s/pjpsmsucekbnsgp/thumbnails.png Thanks!
Hello,
Unfortunately, there is no option to disable the carousel in this thumbnails layout.
Kind Regards
Hi, Is it possible to have the price and ‘add to cart’ button to the right of the product short description and have it remain sticky upon scroll?
Eg screenshot : https://prnt.sc/zE499wnKS3ol
Alternatively, is it possible to have the ‘add to cart’ button immediately after the price? It’s currently displayed after the short description and is not visible above the fold of the page
Hello,
You can create a custom single product page with Elementor and WPBakery and try to achieve the same look. https://xtemos.com/docs-topic/single-product-page-builder/
Kind Regards
Hi, Is it possible to display the product price as per the below format? (Screenshot also linked below)
REGULAR PRICE $X | SALE PRICE $Y | YOU SAVE $X-Y
Screenshot : https://prnt.sc/tBFipaPDHIUw
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Disappeared from WooCommerce sidebar after updating to WooCommerce 6.4 I disabled all Plugins but the problem is not fixed
Problem fixed after new update
Hello,
We are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
Hi after latest update, all filter URL show no items available. Example if filtering by brand attribute it shows no search results. Please help.
i.e. https://mydomain.com/shop/?filter_brand=tide SHOWS 0 results…
Hello,
Try to go to WooCommerce -> Status -> Tools and regenerate product lookup tables. It should fix the problem.
Kind Regards
How do I know? on which domain activated my theme?
Hello,
You can find all activated domains for your purchase in your account on our xtemos.com website.
Kind Regards
Flexbox feature from elementor not working with the theme for 100% full width controls.
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Hi,
Update verison 6.4 offer a nice “Free shipping progress bar” option.
We can set this option with a goal amount.
Do you plan to set the option with a number of items to purchase ?
Regards,
AC
Hello,
Currently, it works with the cart total amount only. We will consider improving this in our future updates.
Kind Regards
Hi friends, I tested mobile friendliness with https://search.google.com/test/mobile-friendly/ but it says my web resource has over 100 loading errors. All are js and css files. Can you help me see why? Is it due to poor theme optimization? ? ?
https://ibb.co/MkT32tz https://ibb.co/9rp9Krw https://ibb.co/DMMHfVqHi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
How can I change month representation (from short to full) shown as meta on blog grid. it does not follow date representation in WordPress settings.
Hello,
Try to add the following PHP code snippet to the child theme functions.php file to do this
if ( ! function_exists( 'woodmart_post_date' ) ) {
function woodmart_post_date( $args ) {
$has_title = get_the_title() != '';
$attr = '';
if ( ! $has_title && ! is_single() ) {
$url = get_the_permalink();
$attr = 'window.location=\'' . $url . '\';';
}
$classes = '';
$classes .= ' ' . $args['style'];
$classes .= woodmart_get_old_classes( ' woodmart-post-date' );
?>
<div class="post-date wd-post-date<?php echo esc_attr( $classes ); ?>" onclick="<?php echo esc_attr( $attr ); ?>">
<span class="post-date-day">
<?php echo get_the_time( 'd' ); ?>
</span>
<span class="post-date-month">
<?php echo get_the_time( 'F' ); ?>
</span>
</div>
<?php
}
}
Kind Regards
Thanks. what about changing the date displayed horizontally below featured image in archive page?
Hello,
Please, send us your admin access so we can check. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Hi, How do I apply Bordered grid style (inside) for Related products and You may be interested in products? It does not take that style from the global settings.
Hello,
We have answered your request on the forum. Feel free to reply there if you have any further questions.
Kind Regards
