Hi,

Thank you for contacting us!

Access the WordPress Admin that you will no longer use, from the Dashboard go to Nexgen and click on “Deactivate License”.

See a screenshot: https://snipboard.io/8TAayW.jpg

We saw that your 3 sites are not online, so we deactivated it here. All you have to do is activate your licenses on the new sites you create.

If you have any questions let us know.

Hi,

We can help you!

Could you please email us your purchase code at adm.codings@gmail.com?

If nothing works, we will need you to grant us temporary access to your WordPress so we can verify. In some cases, our server may be blocking the request to activate on your server.

If you have any questions let us know.

Hi,

Thanks for liking our theme

This is something we need to improve! We will work on that in the next versions.

For now we have a solution:

Add this in Theme Settings > Advanced > Custom JS:

jQuery(function($) {
  'use strict';
  let topbarItems = $('.navbar.top .navbar-nav');
  let mobileMenu  = $('.menu .items .contacts');
  mobileMenu.append(topbarItems);
})

And this in Theme Settings > Advanced > Custom CSS:

.contacts .nav-link {
  display: block !important;
}

.contacts .nav-link i {
  width: initial;
  height: initial;
  margin-right: 10px;
  background: transparent;
  color: inherit !important;
  line-height: initial;
  font-size: 20px;
}

Hope this helps and if you have any questions let us know.

Hi,

We are working on a new version of the theme that will be available soon. Let’s fix this and add some improvements.

Thanks for reporting this

Make sure you have the latest theme version (1.0.8): https://nexgen.codings.dev/docs/updating-the-theme-in-wordpress/

If you have any questions let us know.

Ok, I will wait for it. Thank you!

Hi,

Unfortunately this feature is not available

We will release a new version soon and try to add this to the navbar builder.

Thanks for the sugestion.

Hi friend!

First of all, sorry if we are confused in understanding your question. This can happen due to different languages, different views of what is “header”, “navbar”, etc. I will write a very detailed answer, hope this helps you.

How to access “Elementor Navigator”: https://elementor.com/help/navigator/

Possible problem: The “Header Nav” gets in the way at the top of the page, for example: https://snipboard.io/7Arl8F.jpg

Solution: Open “Elementor Navigator”, add a spacing in the section, to fit the block/widget. Watch this video: https://www.dropbox.com/s/q8xhwy1rxpnboe0/nexgen-navbar-is-getting-in-the-way.webm?dl=0

Important: It is not possible to customize the colors, sizes and layout of the “Header Nav” with Elementor. To do this, go to Theme Settings, for example: https://nexgen.codings.dev/docs/building-the-header-with-navbar-and-top-bar/

If you have any questions please let us know

Hello,

perfect! Thank you, you answered all my questions but still have a doubt.

Im not able to change the navbar background color. So, following the link you sent me, I changed the background color from the Header menu -> Background color but it is still showing white background color.

Website:https://snipboard.io/ZiFeGz.jpg

How should I do it?

Thank you very much!

Greetings.

Hi,

Where it says “Top Bar” you don’t have anything added: https://snipboard.io/nsXfv5.jpg

If you’re not going to use a top bar, add this to Theme Settings > Advanced > Custom CSS:

.navbar.sub {
    top: 0;
}

Please tell us what exactly you want, for example:

Topbar: None

Navbar: When the page is at the top:
- Background color: white
- Link color: blue

When the page is scrolled down:
- Background color: blue
- Link color: blue

Note that the color of the link (text) will be the same at the top, and when scrolling down.

Note: Here https://snipboard.io/ZiFeGz.jpg your navbar is perfect. Do you want this with a blue background and white (text) links? Considering your logo is blue, having this on a blue background doesn’t make sense.

Thanks.

Hi,

Thank you for contacting us!

“Ajax” is a WordPress request function, but the [Nexgen] theme doesn’t need it. What happens is that plugins may need this function.

But we can help you to solve the problem with the menu, just tell us the URL of the page so that we can check it.

If you prefer, send us an email at adm.codings@gmail.com and our team will assist you to resolve this

Greetings.

Hi,

We have already made your license available again. Go to the [Nexgen] panel and activate normally.

When you are going to delete a site, don’t forget to go to the [Nexgen] panel to deactivate its purchase code so that it is available on another site.

If you have any questions let us know

Hi,

You need to check a few things:

1. Your page template needs to be “Default”, for example: https://i.snipboard.io/dPuqEp.jpg

2. The sidebar must be enabled in Theme Settings > Single Page > Sidebar, for example: https://i.snipboard.io/iz2hor.jpg

If your page has the “Nexgen Blog” template, or is defined as the “Posts Page” in the WordPress settings, then enable the sidebar in Theme Settings > Blog > Sidebar.

3. There must be at least 1 widget in the selected sidebar under Appearance > Widgets.

I hope this helps

Hi,

We don’t have a CSS RTL. You need to adjust your page with Elementor, changing the alignment to the right.

If you need help email us at adm.codings@gmail.com.

Tell us your website address and we can suggest something

Thanks.

Hi,

Thank you for contacting us!

Could you please tell us what the error is? If possible send screenshots and tell us your website address so we can check and give you a more accurate answer.

Our email is adm.codings@gmail.com.

Thanks

Hi,

We checked your purchase code and it is deactivated, so you can activate it on another site.

If this warning appears on the new site, your server or ours is probably blocking the request for security reasons.

Is the new site on another server? Or the same where the license worked fine?

Anyway, we can sort this out for you quickly. Just send us your WordPress credentials and your purchase code via email at adm.codings@gmail.com

If you have any questions let us know.

anybody here ?

Hi,

We have already made your license available again. Go to the [Nexgen] panel and activate normally.

When you are going to delete a site, don’t forget to go to the [Nexgen] panel to deactivate its purchase code so that it is available on another site.

If you have any questions let us know.

Thank you so much for your amazing 5 star rating! This keeps us motivated to keep improving the theme and creating new things for the web.

Hi,

Thank you for contacting us!

Extract the zip package and upload the Nexgen.zip file to WordPress Read more: https://nexgen.codings.dev/docs/install-nexgen-theme/

If you have questions let us know.

Hi,

Thanks for the suggestions. We are currently working on improvements to the theme.

There is provisionally a solution to these questions:

1) Go to the ACF Font Awesome plugin and change it from 6x to 5x which is the compatible version. Screenshot: https://snipboard.io/ifrgBj.jpg

2) Go to Theme Settings > Custom Style (CSS) and add this:

footer .footer.main {
    display: none;
}

3) Go to Theme Settings > Advanced > Custom Script (JS) and add this:

jQuery(function($) {
  $('.footer .bottom-bar .nav-link').removeAttr('href');
})

I hope this help

Hi,

Thank you for contacting us!

Extract the zip package and upload the Nexgen.zip file to WordPress Read more: https://nexgen.codings.dev/docs/install-nexgen-theme/

If you have questions let us know.

Hey,

We’d love to help, but it appears to be an issue with your web server. I kindly ask you to consult the support of your website hosting service.

Read this, maybe it helps: https://kinsta.com/blog/err_too_many_redirects/

Try disabling all plugins and test your site.

Hi, thanks!

Yes, in the demos it is configured this way: https://nexgen.codings.dev/home-1/

Here you can see some of the options available for the navigation bar: https://nexgen.codings.dev/docs/building-the-header-with-navbar-and-top-bar/

If you have more questions let us know

Hi,

Unfortunately this is not available. It is something that we can improve in future versions of the theme.

But you can have the social media icons in the navbar on mobile.

Here’s how to enable it: https://snipboard.io/e2ZzpA.jpg

Or keep the social icons just in the footer.

If you have questions let us know.

Hi,

Error 500 indicates that something has failed on your server.

Please check some possibilities:

- Is your site working fine (only the error occurs when saving a page with Elementor)?

- Did this happen after you installed a plugin?

- Does this only occur on one page or all?

Thanks.

Hi there,

I have solved the Error 500 with the plugin WP Sweep.

Thank you.

That is good