495 comments found.
Hello,
I tried to change the CSS on the timeline. However, the CSS does not work. It works when you add the code on the inspect element section. However, when I paste on customise section it does not work. Could you let me know why the CSS code is not being read?
Here is the CSS code and the colour code.
.stm_timeline-wrap.timeline-item.timeline-date.past::before{ background-image: linear-gradient(to right, #34bbff, #1d78ff) !important; background-image: linear-gradient(to right, #34bbff, #1d78ff) !important; background-image: -moz-linear-gradient(to right, #34bbff, #1d78ff) !important; box-shadow: 0px 6px 12px 0px rgba(52, 187, 255, 0.5); }
Hi,
Please try to add “body” (without quotes) at the beginning of your code. If it doesn’t work please submit a ticket on our support website.
regards
Thank you ! that works. Just a suggestion. There is someone on the support team called Hope. Please do not let that person to handle any of the support ticket. Here is the support ticket number #Z27029. Please check the support ticket to see what I was informed about this problem. I really fed up from that person.
Hi,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We do our best to train each of our support staff on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we took steps to ensure that this situation does not repeat itself.
Thank you again for bringing this issue to our attention – please don’t hesitate to contact us with any further concerns.
Cheers!
Hi there,
For the ‘Staff” i need to disable the profile links and add Twitter icon with link.
I did at “edit staff” but the link will set at the profile page. If i do it with customiser : post -> staff -> disable post type. i m getting 404.
How can i do this?
i cant make support ticket getting error mesaage :((
Last question where can i edit the Header—> SHop NFT ?
Hi,
1. Single Staff page can not be disabled by default. You can add social networks in the Information section of each single staff page.
2. Please try to log into your support account using the Login with Envato button. It will synchronize your support account with your Envato account.
3. You can edit the header items in the Header Builder section of your dashboard menu.
regards
Worst support ever. Regarding the token sale it shows time out even the ending date is forward. Ticket was raised but no positive response worst support ever.
Hi,
According to the history of your requests, our support agent replied to your ticket. Regarding the ICO Countdown widget, our support agent confirmed that bug and informed you the fix will be available in our future updates.
Unfortunately, we can not provide you with a quick fix.
regards
why is the theme listed then with the bug, fix the theme first then it should be listed for sale, or you should provide immediately solution. Or I will raise a ticket for refund, & I’m not paying for additional support.
Before the release of any update, we conduct automatic and manual testing of our theme. However, during the installation/update process, there may occur unexpected issues related to the work of other plugins or problems with the server-side.
According to the Envato Support Policy, authors are eligible to take several days/weeks to properly fix, test, and release.
Moreover, if you do not want to wait for an update, you can send a refund request through your Envato profile page.
regards
does it support RTL ?
Hi,
The theme doesn’t support RTL. Please let us know if you have additional questions.
regards
Hi. i want to know how much your theme demand php memory limit at least to import demo.
Hi,
The minimum required PHP Memory Limit is 128M. Please note this isn’t only importing the content. A low PHP Memory Limit can affect the overall performance of your website.
regards
Merhaba, bu temayı almak istiyorum fakat yakında çıkacak olan cryptocurrency magazine temasını bekliyorum. çıkış tarihi hakkında bilgi verir misiniz?
Hi,
The Cryptocurrency Magazine is still in the planning stage. Therefore, the estimated date of release is unknown. Let us know if you have additional questions.
regards
Hi, where can i find full width template of the template?
Hi,
If you want to display page sections in full width, you need to set the Stretch Row option in the Row Settings for the needed section on your pages – http://joxi.ru/8AnloRPiNobpZm
regards
This theme is like shit to me. 70$ wasted Enter any I’d or licence key always green + wb bakery update ? Not possible where is lience column to enter? While entering licence key or any word or charter it is always green. It’s like free theme which we can easily access or download
Hi,
The theme doesn’t contain a license key field by default. The field in the Crypterio dashboard is for a token key that allows downloading the latest version of the theme.
If you have difficulties with the theme features, please contact our support team.
regards
Hello, version 2.4.3 is compatible with wordpress 5.9?
Hi,
Sure, the latest version of the theme is compatible with WordPress 5.9. Let us know if you have additional questions.
regards
Hello,
I want to buy your theme but I notice a bug.
When check your demo from mobile the roadmap ( Timeline ICO ) has not the correct row. It goes from June 2017 -> November 2017 ->February 2018
>June 2018 ->October 2017>December 2017->March 2018
Please fix in order to buy.
Hi,
Thank you for bringing this issue to our attention. We will fix this issue in our future updates.
regards
Hi how many of the plugins provided in this theme are paid for and how many are free? Thanks
Hi,
All the plugins included in the theme package can be used for free. Let us know if you have additional questions.
regards
Just bought the theme. I was wondering if I can take elements from the various demos to create my favorite mix (elements, plugins etc.) or if, once I have chosen one demo, that will be the definitive setting. Tnx
Hi,
Some elements are unique and available only in a certain layout. Most of the elements are available globally. However, the design of those blocks is based on the installed layout.
regards
If you want a work around for the mobile menu not disappearing after selecting an item that redirects to the same page then you can do this: create a page and add it to the menu, then redirect that page to the section on the home page you wanted the menu item to redirect to.
Hi,
Thank you for the shared tip. We hope it will helpful for other Crypterio users.
regards
Hello, I,m using the blue demo. I’m trying to change te colors of the countdown box. But it’s not possible.
Hi,
Please submit a ticket on our support website and our technical experts will kindly help you with this problem.
Cheers
I already posted a ticket. But I didn’t receive an answer, that’s why y sent the message here…
Our support agent replied to your ticket. Please note, we can not reply to tickets immediately after the submission due to differences between time zones.
Cheers
Hi, Where I can modify (remove it, edit it, or add more langugages) the language button?
Never mind I solve it
Hi,
Please feel free to submit a ticket to our support website if you need technical assistance.
Cheers
Hello, few questions.
1.- I saw in the description of the product that includes user dashboard, but i can see it in the demos. (I mean a dashboard where users can login etc.) 2.- Do you have te integration to distribute the token in the site, or maybe buy the token in site? 3.-If the theme doesnt have any of the integrations described before, is it possible your team integrate them?
Thanks!!!
Hi,
1. The theme doesn’t contain such kind of functionality by default. Could you please share that page where the user dashboard was mentioned?
2-3. Crypterio is not a plug-and-play ICO solution, it’s a WordPress Theme that is ready for professional ICO representation. Therefore, it isn’t possible to sell or distribute tokens on the website.
We are not planning to implement such kinds of integrations in the theme for now.
Cheers
Okok thanks! In your official Stylemix page show that price is 39 usd, but in checkout page is 59 usd.
Also where i can send you the screenshots of the page were it says the dashboard functionality its included?
Could you please send a link to that page with a price of 39 USD?
You can use a screenshot tool like Lightshot – https://app.prntscr.com/en/index.html
Cheers
Hello. In this link you can find the screenshots where in the descriptions says that includes an admin dashboard and also a screenshot with a page showing the price of 39 usd
https://postimg.cc/gallery/NQZpHMC1. Admin dashboard doesn’t mean the user dashboard. Admin dashboard is for website administrators. There is nothing to do with the user dashboard.
2. The banner was included for the discount period. We will change it ASAP.
Cheers
Worst support ever
Hi,
There are no support requests from you in our system. Could you please share your ticket ID?
Cheers
Does this support elementor?
Hi,
The theme supports only the WPBakery Page Builder plugin. Let me know if you have additional questions.
Cheers
Hi Guys, I keep getting installion failed due to missing style.css stylesheet
Hi,
This error means that you uploaded the wrong ZIP archive. You need to upload the crypterio.zip file. Let us know if you have problems with that.
Cheers
Hi, I want to install this theme. Are there any Instruction file for installing these themes? Would you send its link if there are any?!
Hi,
Here is a link to the theme documentation – https://docs.stylemixthemes.com/crypterio-theme-documentation/
Please feel free to submit a ticket if you need technical assistance.
Cheers
