4641 comments found.
Hi, does Ella support AND logic filter? If yes, how do I activate it?
Hi,
Theme filter is using OR logic and AND logic in Shopify Dynamic Product Filter
You can read more here: https://shopify.dev/themes/navigation-search/filtering/storefront-filtering
Besides that, our theme also supports Tags Filter which is working with AND logic
You can follow instruction in user guide to set up Filter.
What are child themes? Are these different than the main theme or it has similar features? Will I have any issues running child theme? In case if I want to switch to main theme, can it be done without any issues?
Child themes are added into theme for free and they are different from main theme.
If you want to switch to main theme, it will be set up theme again because they are different theme sources.
We are working on the new version to combine all designs into one
raised a ticket 3 days ago, haven’t heard anything yet. Ticket no #3037179
Yes, thank you we will reply to you ASAP
I did update to a latest version but now all my translations of Weglot are gone. How to resolve?
We are sorry but we think you need to set up again or contact Weglot app to ask if they have a saved version for translation?
I made a backup before i installed the new version. So i use again my old version 5.0.5 again now.
Do you have a suggestion on how to update from 5.0.5 to 5.1.0 without loosing my Weglot translation?
I will do also a ticket now on Weglot and ask for a suggestion.
Hi, We are sorry for missing your comment. We don’t have any suggestion about this, so sorry
Hi, how can i go about adding a TikTok icon to the footer of my site. I cannot see options under the other social icons. Thanks
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
Hi, I need to update to latest theme, but there are extensive updates and custom code made to current theme live on store. Please advise on documentation so I can complete this without any losses.
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
Can not edit the password page? or the coming soon page.
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
I’m trying to update the “featured categories” section, but when I upload the image and select a menu it does not update the text… only the image. It worked on the third one, but not the first two… still has the placeholder image/text.
Hello,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
can you answer my ticket? thank you for your help. #3032452
Yes, you can check ticket
Hi Can you please check my open ticket #3019748 it says my support is expired. “The ticket owner will need to extend their support license and submit a new ticket.” Which I already extended for 6 months. Thank you
Hi,
Thank you so much, we think the system has the delay in updating purchase time. We have updated it now, it works well.
Could you please also reply to our support team about creating staff account for us?
We just checked and we can login your site now
Hi Halothemes, I got some issues with megamenu. All mega menus showing vertically. It’s not showing like your demo site. site link https://ina2z.com/ Please solve the issue and give me the code of CSS. I will add it personally in my store. I have coding knowledge. Waiting for your replyThanks
Hi,
We checked you site and mega menu is showing well.
Also, we don’t see your purchase label on your account, did you purchase our theme yet?
Support service doesn’t include guiding code, please open your ticket here to verify your purchase and theme license to get support: https://halosoft.ticksy.com/
Yes, i purchased it from my different account. No worries ❤️
Thank you ❤️
How to add some extra texts under the collection or category content? I see the comstom CMS block, how does it work? I see nothing about this on your document page.
I have hundreds of collections, do I have to add custom blocks one by one? Is there any way to add an extra bottom text editor area in the collection edit page to enable more more words on the collection page? That will be good for collection seo and most of the themes don’t have the function. I only find this function from a woocommerce theme.
Thanks.
Hi,
You can edit the texts of custom cms block on the sidebar of Collection Page in theme editor here:
https://prnt.sc/UjOlNtzAMAc5 https://prnt.sc/lIynDY3GnAsZWe don’t see your purchase label with our theme from your account, did you purchase theme?
Hi, I want to buy it but I have to check this function first because this is very important to me.
Can I edit every collection bottom block or text one by one, or all of them must be a same block to embed under the collection pages ?
Thanks.
Hi,
For the texts at the sidebar of category page, it will be the same content for all category pages and you only set up one time in theme editor with your texts.
The same for cms texts of product page or blog page. They will show the same content for each type of page.
Hi!, I Installed the theme, but all the sections in the home page that shows products, keeps loading the product photos but doesn’t show it, how can I solve this issue?, the website is www.geekmadness.store, there you can see the problem. Thanks and have a nice day
Hello,
Theme doesn’t exist this issue, we have tested it, please make sure you are using the newest theme source
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
You can see on my website that the problem exists, that’s why I left the comment
And I can’t find my purchase code to be able to open a ticket
Here you can find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
What theme source version are you using?
Thanks!, I’m using the last one, bought it and never used before, just installed it a week ago, having this issue with the sections in the home page
When I submit the ticket, says that need to renew my license support, I never used, I just installed the theme and meant that I lost $90 just because didn’t use in time?
We are sorry but we check your license and it reports that mariamjc had support for this item until 23/09/2017
Please refer more information about support extending here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support)
I don’t want to buy a 6 months support, just ant to solve this isue that the theme has in the front page, with all the sections showin products, is there a way I can pay only for that?
because doesn’t make sense that I bought a theme and practically buy it again to solve an issue that it has
Hi,
You don’t buy a theme again, you buy support service, the support of your license was expired in 2017 for a very long time. We cannot support if you don’t extend your support time.
Or you can install the newest theme source into a test store to test this issue because our theme doesn’t have this issue on our test
You’re asking for the support, more than I paid for the theme that I can’t use and has an issue, watching the situation, I prefer to buy another one, or even 2 for that money.
Hi Ella Team, I´m using the theme and it´s amazing. I have a couple of doubts about translating the theme… It was impossible to translate de FAQ page (answer word), could you guide me to translate this page?
Yes,
Could you please submit a ticket here: https://halosoft.ticksy.com/ so that our team can check your request?
Hello, I submitted a ticket, my ticket no is #3032452. Also wrote 3 mails to you, but no reply till today!! kindly help me about the issues. Product page and featured products cant work!!!!!!
Hi Yang, we no longer support customers who purchased themes on Envato via email. Only customers who have purchased our theme on Themeforest must submit tickets to receive support information via Halo.ticksy. By the way, our team replied to you via this ticket already. We hope it finds you well.
Would appreciate if your team could answer my ticket. https://halosoft.ticksy.com/ticket/3031105
Hi, our team replied to you via this ticket already. We hope it finds you well.
Hello! I would like to make my page that is currently in one language, bilingual. So basically I would like to have a simple language and currency switch on the page and page in two languages. How do I do that? Can you please help me?
Hi Ana, if you want to use Multiple language and Multiple currencies for your store, you could refer the very detailed instruction in Ella user guide to set up. If you need assist from us, please don’t hesitate to submit a ticket here: https://halosoft.ticksy.com/
We would like to make sub collection images round with border instead of square. I know this can be done with CSS automatically. Can you please tell us the CSS code to do this.
I know it must be something like this. Please advise
.collection-grid-item { border-radius: 50%; }
You can try follow the instruction below: 1. Go to Online Store -> Themes -> Edit code. 2. Assets -> /theme-styles.css.liquid paste code below at the end of file. .sub-collection .list-sub-collection .item img{ border-radius: 50%; }
For other requests, please help us to extend your support time
Good afternoon! How do we go about updating the theme? I am having an issue with Gift Card Discounts switching back to the regular price once you hit checkout… hoping this may have been solved with an update. Thank you!
Hi,
We are not sure this is theme issue or not, we need you to provide more information about this so we can check. If this is theme issue, we will fix and update for theme. Please forward this comment to support@halothemes.com and provide more information including images to check. Our team also may request for admin access.
Hi did not get any reply https://halosoft.ticksy.com/ticket/3028864/
Technical team will reply to you ASAP
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