32 comments found.
Thank you, A satisfied customer.
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hello! I purchased your product. Everything is good, but there are a couple of problems, namely: all the pictures are of terrible quality, the side menu extends beyond the logo, and the animation block overlaps the icons. I am attaching the screenshot below. Please tell me what the problem is. Sincerely, your client.
https://imgur.com/c9v6rRUHi.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Sent
Hi.,
We have fixed the issue. Kindly, have a look.
Please refer : https://snipboard.io/DsylgU.jpg
We look forward to helping you!
Hi there! i like your theme and before I buy it, I wanted to test. Everything is working fine, but when I try to add a product to the cart, the cart is always empty. Is this a bug? Please, tell me before I purchase!
Hi.,
Thank you for contacting us and showing interest in our theme.
We have already found a solution for the issue and are currently working on updating the theme to fix bugs and ensure compatibility with the latest versions of WordPress and Elementor. We are prioritizing themes one by one, and this theme will be updated soon. However, if you would like to purchase this theme now, please do so and let us know. We will ensure that the issue is fixed for you.
Hi there, Thank you for your reply! Can you please update the theme, because I want to see how the cart is working before purchasing! Thanks in advance!
Unable to create a support ticket because I cant login to your site. By the grace of God I was able to register. Keep getting Authentication failed. reCaptcha v3 test failed
Hi.,
Sorry for the inconvenience.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
We would be happy to help out here support@wedesignthemes.com.
Please update plugins. Unable to use elementor and jet
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi,
I have tried to set up the theme, but the styling looks like a mess. I have followed the correct steps for uploading the demo content. I have also tried contacting your customer support through https://themessupport.com/forums/forum/business-finance/escoot-single-product-wordpress-theme/, but unable to receive a single confirmation link after making so many attempts on the sign-up page.
Please get back to us as soon as possible.
Thank you!
Hello. Interested in how to edit the first block in the template and the ability to move hotspots around the picture. In those support I wrote to you
Hi Marketingtataagro.,
Thank you for reaching out. We’ve responded to your email address with the information you requested. Please take a moment to review it at your earliest convenience.
Hi I have purchased theme but not sure where to edit top section on home page? It’s not in elemntor then where? I submitted email on your support but didn’t get any email to register.
Hi Saptarang.,
Kindly, confirm the purchase code and the registered email id through the right bottom form @ http://themeforest.net/user/designthemes so that we will reset the support forum login details and the credentials will be sent to your registered mail id.
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thanks!!
I wrote to email support a few minutes ago because i have problems with this Template. I download the template and chil too. Then i download and update all the required plugins and finally the demo with the plugin unyson. But the template doesn’t work like the preview. Only two plugins is impossible to update: JetElements for Elementor and Jet Tricks. What i have to do?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hi! I’d like to purchase your theme but I have 2 questions: is it only Elemetor compatible or I can also use WPBakery?; Since it’s a ‘single product’ theme will it be possible to use it for more products in the future? Thanks
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The WpBakery page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page Elementor builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Hello, I’ve a problem with Elementor and Woocoommerce on this theme, after instlling Woocoommerce Elementor stoped working. After disable plugin DesignThemes Theme. Elementor started working. Can you please help me to solve this issue?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Para cuando actualización a WordPress 6.1.1
Hi Marketingskweb.,
We are updating the themes one by one based on priority and we will update this theme in the upcoming days. Once the theme has been updated you can upgrade the WordPress to the latest version.
Thanks!!
Regards., DesignThemes Support.
4 días y seguimos sin actualización
Los plugin no se actualizan: JetBlocks For Elementor Tienes la versión 1.3.3. Actualiza a la 1.3.4. Ver detalles de la versión 1.3.4. Compatibilidad con WordPress 6.0.3: Desconocida
Seleccionar JetElements For Elementor JetElements For Elementor Tienes la versión 2.6.7. Actualiza a la 2.6.8. Ver detalles de la versión 2.6.8. Compatibilidad con WordPress 6.0.3: Desconocida
Seleccionar JetMenu JetMenu Tienes la versión 2.2.3. Actualiza a la 2.2.4. Ver detalles de la versión 2.2.4. Compatibilidad con WordPress 6.0.3: Desconocida
Seleccionar JetPopup JetPopup Tienes la versión 1.5.6. Actualiza a la 1.6.3. Ver detalles de la versión 1.6.3. Compatibilidad con WordPress 6.0.3: Desconocida
Seleccionar JetTabs For Elementor JetTabs For Elementor Tienes la versión 2.1.19. Actualiza a la 2.1.20. Ver detalles de la versión 2.1.20. Compatibilidad con WordPress 6.0.3: Desconocida
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
JetBlocks For Elementor and JetMenu no están actualizados
Lo más importante es que el tema no es compatible con Wp 6.1.1
Hi.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end then we will help you.
Thank you!
I’m trying to register to themessupport.com but I do not receive any emails from website. So I can’t go on. I’ve already bought theme but when I install plugins two of them get update error.
For first one (Envato Market) I’ve updated manually downloading the latest version directly from Envato Website. For second one (JetThemeCore) I cannot find a solution on my own.
This is the error: Installed But Not Activated, Requires Update.
I can update until 2.0.4 but theme requires at least 2.0.5. Can you help me?
I cannot even see import option on Unyson but I suppose it could depends by the JetThemeCore plugin. Right?
We are waiting for an answer more than a month? Possible?
I can’t access to support website because I do not receive the email with password. Even if I try with “Lost your password?”..
Can you please help me?
Hi.,
Sorry for the inconvenience
Due to a local Holiday, we can’t reply to your request.
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Importing the demo files completed. where can i download the Slider Revolution demo file?
Hi themeforestkorea.,
If you installed and activated the required plugins the demo content will be assigned for the slider with the help of the Unyson plugin.
If you want to get the updated plugins kindly refer article link for more details. Refer, https://support.wedesignthemes.com/updated-plugins/
Still, if you haven’t found the slider content, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.
Thanks!
Moving forward to help you!!
Regards., DesignThemes Support.
Hi, I have mistakenly bought your Escoot – Shopify Theme, but I need the EScoot – Woocommerce Single Product Shop for WordPress. How can I extra pay difference in price and download Escoot Theme for WordPress? Thank you.
Hi.,
Thank you for contacting us.
Please purchase the EScoot – Woocommerce Single Product Shop for WordPress and send us the purchase code, so that we will refund the EScoot Shopify purchase.
We would be happy to help out here support@wedesignthemes.com
Thank you, we look forward to helping you!!..
Thank you very much!
just purchassed your theme. The theme can´t be installed: style.css. is missing. I can’t reach the support, I don’t get the confirmation mail for the registration.
Update: theme installed. It took long to get the registration mail. Still can’t get to the support, it says wrong purchase code
Hi.,
Thank you for contacting us.
1) A common issue that can occur when installing WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
Please refer the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
I’m getting an error when activating the Design Theme Framework Plugin. Once activated Wordpress stops working and without this we are unable to import the demo.
Hi shaundev.,
Please download the latest version 1.1.3 and try to install the theme once again. If you still have any issues, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Everything is working but when I click install demo, there a notification appears “A content install is currently running”, I am waiting for last 1 hour, but nothing is happening?
Hi.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Good Morning, just installed the theme on fresh wordpress installation but designthemes-framework plugin generate fatal error: Fatal error: Uncaught Error: Call to undefined function wp_get_current_user() in /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-includes/capabilities.php:692 Stack trace: #0 /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-includes/functions.php(3246): current_user_can() #1 /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-includes/formatting.php(2045): get_allowed_mime_types() #2 /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-content/plugins/designthemes-framework/cs-framework/cs-framework-path.php(27): sanitize_file_name() #3 /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-content/plugins/designthemes-framework/cs-framework/cs-framework-path.php(52): cs_get_path_locate() #4 /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-content/plugins/designthemes-framework/cs-framework/cs-framework.php(3): require_once(’/var/www/vhosts…’) #5 /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-content/plugins/designthemes-framework/designthemes-framework.php(83): require_once(’/var/www/vhosts…’) #6 /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-conte in /var/www/vhosts/iseoweb.it/mono.iseoweb.it/wp-includes/capabilities.php on line 692
I have remove plugin but can’t use the theme.
PS: i also tried register to the support forum but “google recaptcha v3” don’t work and registration fail
Thanks
Hi.,
Please refer this link for how to fix this issue – https://prnt.sc/1uvk83l
Regards., DesignThemes Support.
hi! I can’t retrieve my lost password for support. Please help me!
Hi.,
We reply to your mail please check
Hi,
We are not able to install demo data. Could you please provide the dummy data ZIP.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
