225 comments found.
Hello. There is an error in the corporate title on the invoice numbered IVIP47609391. Can you cancel this invoice and issue the invoice on behalf of “Marmara Teknokent” company with the same address? Thank you.
Tax Number: 6120391083 – Tax Office: Uluçınar
Hi There,
Please contact ENVATO support, because we can’t do it, basically envato market manage it by self.
Thanks & Regards!
Hello. There is an error in the corporate title on the invoice numbered IVIP47609391. Can you cancel this invoice and issue the invoice on behalf of “Marmara Teknokent” company with the same address? Thank you.
Tax Number: 6120391083 – Tax Office: Uluçınar
Hi There,
Please contact ENVATO support, because we can’t do it, basically envato market manage it by self.
Thanks & Regards!
Hello,
How I can change the colors of “Action Button” on the topbar ?
And the same question for the “Read more” in article page. And How I can change the texte of “read more”.
Thanks
Hi There,
Really sorry for the delay, by the way you can chnage the color with custom CSS, at first you need to write custom css then you need to put the CSS in custom css field in uTech options panel.
Please NOTE: If you are unable to write custom CSS then we will help you change the color.
If you need any help, please let us know.
Thanks!
Hello, is there anyway to add padding around the logo in the header without using Custom CSS?
Hi There,
Right now we don’t have any option for padding in logo so if you need any padding then you need to add it with custom CSS.
If you need any other help let us know.
Thanks & Regards!
Hello, I hope you are doing good. I want to remove preloader from my theme. thanks
Hi There,
You can remove preloaded from uTech Options, just go uTech Options then go preloader section then turn off preloader that’s it.
If you need further any help let us know.
Thanks!
Hi,
Can I install all the sample stuffs when install the theme to let my website initially look the same as your live demo website?
Now after I install the theme, nothing there, no menu, pages, post….
Please help.
Hi There,
We will help you to install demo content, please send a help mail to ( mehedidb@gmail.com )
Thanks!
Hi,
Thanks for your support. Luckily I could solve it by myself.
Are there template pages that can be imported? When I installed the theme, I didn’t see page templates.
Hi There,
Thanks for your email and I am really very sorry for the late reply, actually we were on for our religious festival Eid Ul-Fitr so we did not respond to any email or comments, but don’t worry right now we are able to give our fastest support to our customer. By the way we will help you to import demo data, please send a help mail to ( mehedidb@gmail.com ).
We will help you as soon as possible.
Thanks & Regards!
how do I get a demo page like the one in the live preview ? so I don’t have to build it from scratch
Hi There,
Thanks for your email and I am really very sorry for the late reply, actually we were on for our religious festival Eid Ul-Fitr so we did not respond to any email or comments, but don’t worry right now we are able to give our fastest support to our customer. If your problem is not solved yet please send a help mail to ( mehedidb@gmail.com ).
We will help you as soon as possible.
Thanks & Regards!
If you are unable to import demo content we will help you to import demo data, please send a help mail.
Hello, I have problem with the mobile version. Some features don’t appear correctly. Could you please help sort this out? Kind regards
Hello, Could you please reply? Thanks
Dear Vianay,
Thanks for your email and I am really very sorry for the late reply, actually we were on for our religious festival Eid Ul-Fitr so we did not respond to any email or comments, but don’t worry right now we are able to give our fastest support to our customer.
We are already got mail from you and you are describing so many issues, but there are so many customization issues.
By the way, please NOTE: We always try our best to give support to our customers, so sometimes we have to give some customization support for our customer satisfaction purpose. And we already give some customization support which is not included in envato support policy. I hope you understand.
Please NOTE: Technical support and Customization are not the same thing. If you need so much customization or development then you can hire a freelancer.
We have already replied in your email as well.
Thanks & Regards!
Hello, Thank you for getting back to me. I don’t think the issues I have listed are customization issues. For instance, the fact that the mobile version is not working correctly is not related to customization. I have shared all the information with images to better explain the issues. There are lot of bugs as you can see from the images. Could you please check each issues and fix them? If you still think there are customization issues then I will need you to justify and prove because I don’t think they are. Thanks
hi, on the demo pages, you have a typewriter style on the header of the main slider. How can I get to that effect? Needed urgently, still can’t find it. Besides, that every elementor features is blocked due to ask me for a pro license!
Hi There,
You don’t worry we will show you how to use typewriter, please send a help mail to ( mehedidb@gmail.com ).
Thanks!
Hello! Is there also a possibility to download the theme incl. the demo data and images? How much would this cost?
Hi There,
Don’t worry you no need any cost I will provide you all demo images and data. Please import demo data content, then you will get automatically everything. If you are unable to import demo data then we can help you to import. If you need further help please send a help mail to ( mehedidb@gmail.com ).
Thanks!
Hi, After installation of the uTech – IT Solutions & Services WordPress Theme, how can I install one of the demo pages (HOME V5)? Thank you. Roger
Please check your email.
Hello how do you change the background images on the homepage slider – I’ve checked every setting and unable to find where the two pictures are set
nevermind I found it 
using elementor under slide background
Hi… still I have that critical error… And getting this mails too: Anti-Covid Virtual Business Creative Agency via srv369.main-hosting.eu Fri, 22 Apr, 18:02 (3 days ago) to me
Hi!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, uTech.
First, visit your website (https://360market.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://360market.uk/wp-login.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://360market.uk/wp-login.php?action=enter_recovery_mode&rm_token=36At1m6Ne90A9YQkfMAPcS&rm_key=QuexEs4qGU9oxWaKa1iQNmTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.9.3 Current theme: uTech Child (version 1.0.0) Current plugin: (version ) PHP version 8.0.7
Please send reply to the daxvid360@gmail.com or the info@360market.uk
(on daxvid82 too many the spam… maybe you sent me message, buyt lost… and I am working13-15hours as driver… hard to do everthing andf now I wanted to send an offer to a comnpany, but I cannot, because my site has critical error… it works only if i inactivate everything, or turn off utech.. so please fix it. ftp access:
ftp.360market.uk user: Utechadmin password: Utechadmin2022 Let me know when it is ok and I can send finally me details in the offer… if I would send it now, it would be very awkward.
Thanks.
Hi There,
Please check your email we are already sent a mail from ( mehedidb@gmail.com ) and please remove the username and password from comment.
Thanks!
Hi, I have installed the uTech template and I have follow each step of your documentation. Then I have import the demo content, but I missed a lot of content.
Can you help ? Thanks,
Hi There,
Sorry for the delay, By the way, don’t worry I will help you please send a help mail to ( mehedidb@gmail.com )
Thanks!
Hi, I have a question. I have purchased your theme to replace my current theme of my website. However I don’t want to have any downtime so I have purchased another wordpress site where I will create the website. If that website is done I will change the domain name. Is it possible to switch the domain name of the license after I am done editing the website?
Hi There,
Yes! It’s possible to change the domain name or change the hosting after the change, but please NOTE: before the customize or replace with another site please create a backup the files.
Thanks!
Hi My site Elementor is not loading when comes to modify the site. Please check this bug.
Hi There,
Sorry for the issue, by the way, are you installed the latest version of the theme and plugins?
Please install the latest version of the theme and plugin, if you are already installed and it’s not working then please send a help mail to ( mehedidb@gmail.com ).
Thanks & Regards!
Hi,
Already i have upgraded theme and plugins and I sent an email to your support email id with all details. Please be kind to resolve this matter asap.
Thanks
Can you please send a help mail to ( mehedidb@gmail.com ), we will give you live support.
I already sent man! my email id is chandikawitharana.usjp@gmail.com
Please check your email.
Hello The titles on the pages and posts are pulling from SEO Yoast. I do not want that. i want the titles on pages and posts to show what is entered in the title field on the page or post. How do I change that?
Hi There,
We don’t have any idea about SEO Yoast becasue we are not used SEO Yoast on our theme, you should understand SEO tearms and conditons to show their features. Hope you understand. If you face any technical issue or error please let us know. We will help you to any technical or theme related issue.
Thanks & Regards!
How do I contact you by email so I can share a screenshot of what Im talking about. I’ve worked on hundreds of themes before and never seen this. It’s definitely a theme issue that I need you to help me figure out how to address.
Please send a help mail to ( mehedidb@gmail.com )
Hello, please i have a problem conccerning importing the demo, this is th emessage that i see : ” Import Failed Whoops, there was a problem importing your content.
An error occurred while fetching file from: https://mywebsite.fr/wp-content/themes/utech/lib/dummy-data/content/customizer.dat!
Reason: 403 – Forbidden. ” can you help me to solve this problem?
Good afternoon. I’ve already seen the installation document but I still can’t activate the top menu and the scrolltop doesn’t work either. Can you help? Thank you
