Hi,

Our theme only use a free review app to work as demo you are seeing.

And there are some functions you need to use from apps are below:

- Multiple languages – you need to use a supported app because it is required by shopify system - Instagram: We are having 2 types for this block, one is showing by static images you can upload in theme editor, one is from an app to connect with your instagram

Hi,

Your ticket has been sent in weekend time so our team cannot check and reply immediately, also in your ticket, you mentioned about theme issues but with only very short information without images or video. We have checked on theme source and these issues don’t exist, we have seen many js errors may come from apps, let our team check it deeply and update you

For the third apps cannot show => It is not from our theme issue, you should contact your app provider.

It is not possible at this time but can be possible when we finish our new version of ella in the future.

Thanks. Is this the upcoming version being released at end of month or early next month or is it more down the line?

This will be longer, our team is trying their best to finish soon but building from scratch with a multiple theme layouts is not easy and quick. Thank you so much

Sorry if we missed your email, we move to use Ticksy to support customers easily.

For importing images, pages, categories, it is not possible because images has copyright, we are using from our resource with a copyright license.

Pages and Categories are demo datas which are created for each demo store separately, cannot import them into your site.

but i want categories like on your demo “supermarket 02”, can you tell me if i can import on my site or how te create please ?

You can not import them, they are only fake categories and we are not sure why you need our demo categories, they are just for showing

Yes, we are checking on this, we checked on our theme demo and it still works

I’m using Ella version 5.0.8

I found a “fix” I both marked “Enable Infinite Scrolling (Show More Button)” and “Enable Infinity Scroll Feature” and it worked.

Please see image https://ibb.co/6vZSqcY

Thank you so much for your confirmation, happy when you can resolve it

We already replied to you

Thank you ❤️

Hi,

We will release Ella 6.0 soon, from now, we will include design of child themes into Ella with one theme source for easy use.

We expect to release new version at the end of this month of early of June.

New version will not have all of designs but will be updated in next version later asap.

New version is built from scratch.

You can continue using child theme now and then move to use ella when their design is released in the future

Thanks for the information, I need your help to do some customisations.

I want the collection section (homepage) to have a colourful background. While doing that from the sections settings, I have two options, either keep the background colour or have the collection title. I need to have both. please share some CSS codes or something to achieve that.

Also I need to have background colours for other sections. How to achieve that? Are there any CSS templates?

Could you please write this request in your ticket so we can reply via ticket because we need more detailed and check in theme.

For HTML/CSS version of ella, we will release soon in couples of months

Yes, our supporter will help you answer this via email, after this you can extend for new requests

They have replied – that’s brilliant – thank you so so much for your help!

You are welcome

Could you please explain more detailed for us? You would like to add tag for products which are set up as a pre-order product?

When the order include pre-order product, will the order be auto tagged pre-order? When customer purchase pre-order product, I go into order list and see which order has pre-order product so I can fulfill it later.

Hi,

This issue has been fixed and updated last month. Would you like to update it to the new theme source? Or you can follow this below instruction to fix it:

Go to Edit Codes -> Find this file “theme-styles-responsive.css.liquid” , search .sidebar { and change z-index: 101 to z-index: 102

Hi,

The sections are written for all pages, but mainly the sections are from Homepage and you can grab them from homepage to any other pages.

For other pages, they have a few sections because of the limitation of layout.

Example: If ella offer 40 sections, you can use them on other pages well.

Please close this. I found the documentation. Thanks again.

Thank you so much

Yes, could you please help us open a ticket here: https://halosoft.ticksy.com/

I have submitted the task, waiting for your help, thank you

Yes, thank you, we will contact you shortly

We have already addressed your previous concern. And we’re on our way to checking the next one. Please check the thread again.

We will check and will keep you updated soon.

Please reply ticket #3028864 our new post.

Yes, thank you

We responded to your email. Please take a look.

We’ve already responded to you via email and Ticksy. Please look into it.

It is fixed ! Thank you

When you create a ticket, you can copy URL or see this:

hi. here is my ticket number 3041548

Thank you so much, our supporter will check and reply back to you asap

Hi,

We have just replied to your ticket. Please look into this.

Hi,

Could you kindly share your email address with us, please?