496 comments found.
hi i can’t install the theme giving me error msg i dont know what is going on
Hi
Theme zip is within the main zip. You need to unzip the main folder first. Kindly check the video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwr6XxWVo_f9dkVRh8GNCXoaHi, I am looking for a theme for a Moto Parts store, I need the search you show on the demo Make/Model/Year but I have some questions:
1. Can I use more than 3 fields? 2. Can I select the fields I want? (I dont need year for example) 3. Can I create the list of filters for the fields? some products applies to different make and models, so if a Product applies to Yamaha/MT03 and AKT/XM180 I am going to have Makes Yamaha and AKT and Models MT03 and XM180 on the same product. If the search list is based on the products information, When I select Yamaha, then Models will show MT03 and XM180. I need to load the info in a way the search knows what are the models that applies to each Make. Please let me know If you need further clarification or just confirm if I can cover this scenario with your theme.
thanks!
1. No at the moment but it can be customised to add more. 2. Yes you can but titles and relevant data needs to edited inside the files. 3. Yes only relevant tags will appear against each filter.
Now the currency dont change and the price still not showing. IS NOT A APP, IS A BUG! Please fix this ASAP. If you need any assistence, please let me know.
Am I allowed to delete the apps?
No, but you are allowed to duplicate the theme and change whatever you want in the duplicated theme.
Apps install their code even on new installation. I’ve uploaded a new copy. Add to Cart working fine as well as currency conversion. Price not visible because the app is overwriting the theme CSS. Either you need to delete the bug app or use a new shopify store to check.
Also go through the themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
I’m using your theme as the main published and the same errors persist. The error is in the theme, there is no app installed in the store anymore. Please troubleshoot this topic.
As clearly shown in the screenshot there are 4 apps installed on your store. None of theme removed and you’re saying that there is no app installed.
Hi, now the price is not showing. I need support ASAP. And the Shopify theme 2.0 is not very usuable on the product page. Please imporve this theme options!
Look the issues are caused by your apps and not the theme itself. If you don’t believe then delete it and you’ll come to know.
Alternatively allow me to delete and you’ll come to know.
No, the price is not showing because of the theme. The theme is adding a class name “visually-hidden”, inspect the code and you will see this. Please fix this ASAP.
Am I allowed to delete the apps?
I also need to know:
- currency trading does not work, which should be done. - which app and where should I integrate so that the reviews work and the review stars appear on each product?
Apps install their code even on new installation. I’ve uploaded a new copy. Add to Cart working fine as well as currency conversion. Price not visible because the app is overwriting the theme CSS. Either you need to delete the bug app or use a new shopify store to check.
Also go through the themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
But you dont awser my questions! I only have
The answer is clearly written in the theme. If you stop spamming the comment area, that will be great.
There are more than 700 sales of the theme. No one have reported any such issue before. You can check the comments area yourself to verify.
It’s not spam but a CUSTOMER with problems, if this is the only place I have to talk to you, I’ll write as many messages as necessary.
I removed the app that could give a problem (recharge) but it still has a problem. The other app that is there is the FetchApp that doesn’t interact with the theme. You can check again and send me proof that the theme is working correctly.
It is spam when you don’t check what advised and keep on bombarding comments. I’m asking you one last time. Delete all the apps and then reach us. We’ll investigate all your issues one by one. If they are real we’ll either correct them for you or alternatively issue you the refund. As I mentioned earlier no such issues are reported earlier and we’re dead issues there is no such issue.
ZERO apps in the store. Please review all the problems. I don’t want a refund, I want this theme working perfectly.
Shopify admins are down due to an issue as can be seen on above link. Due to this I’m unable to check the add to cart functionality. I’ll send you a video screencast once it is back live.
BTW the currency issue was because of the wrong text for Japanese currency. It is ‘JPY’ not ‘JPN’
Above screencast shows the currency conversion, price information and add to cart functionality.
If an item isn’t getting added to cart then make sure that its not marked as out of stock.
Hello, I’m having problems that the product is not added to the cart, when I click on the button nothing happens. Also I want to remove these slow animations from home sliders, how do I do that?
Hi
Kindly share your store link to check.
I will send more infos by e-mail, what is the support e-mail?
You can send details on support@masstechnologist.com
Thanks, email send. Please, reply ASAP.
Hi
Response sent.
Hi, do you have the Photoshop file of this theme to provide?
Hi
PSD files are not available.
I want to change the arrow color of the location of homepage banner. where can I do that? Pls reply me via email address, I am waiting for you
Hi
The query has already been answered and so are many others, during the last few months, which doesn’t fall under support but customizations. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
We try our best to satisfy our customers and even work on the customization requests for free if they are small ones and can be done in a short period of time. It becomes hard for us to work on major customisations due to time constraint.
No, this is a new question, and you did not help me out with that yet. I don’t know which question needs to be paid for customization, so please tell me according my questions. Thank you.
This is utter lie. You’ve been asking the same questions again and again. You’ve been in contact since April 6. During this time we’ve worked on so many of your custom requests which were not part of support. Themeforest support policy, https://themeforest.net/page/item_support_policy , has been shared with you again and again and you’re still saying that I don’t know the difference between support and customizations.
You’re sending messages again and again purely for the sake of spamming the comments area. Kindly stop doing so or I’ll be forced to report you.
how can I move the menu bar on the tor for the different pages? On the home page I did successfully but other page I can’t find out
Hi
Kindly share your purchase code as it doesn’t show you as a buyer.
I purchase from my another account
That’s why I asked you to share the purchase code.
ada0da30-f91b-45ec-aa6b-73bc3069e818
Alright thanks for sharing. Kindly share your store link as well to check your issue. You can share it here or on support@masstechnologist.com .
Please check your mail. I already sent the message
Hi
Response sent against your query.
Hi I can place video in autoplay on banner in home? Like home version: Aero3-v2
Hi
Yes there is a video section. You can use that for showing videos
Is it possible to adjust the tax for Germany ? can you set everything in German up to the checkout ?
Hi yes the German language is available. You can switch to it and use it.
Hey, I am really brand new to Shopify themes and i am trying to work on my friend’s company website
I was wondering if there was a way that I could make Home page 2 as the main page and shop page as the Home page 5, as he wants to have a filter in his shop
I was hoping when i uploaded the theme it would show up as is the already made theme and we can edit it but that wasnt the case so please help me with that
Hi
Yes you can mix the sections up as and how needed.
Kindly check the video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwr6XxWVo_f9dkVRh8GNCXoaHi, I have watched the videos and cannot work out how to change the homepage style – can you please explain here in easy steps? I want to be able to change between them and then decide which one i want to use. Thanks
Hi
Kindly invite support@masstechnologist.com as admin user and we’ll setup the demos on your store. You can then check the settings of each section in order to replicate it on the main theme.
When “Variant Swatch” is disabled it is showing options for variants that do not exist. How do I hide these?
Hi
It is the default flow of the Shopify. It shows all the variant but the sold out as disabled.
Still kindly share your store link to check if we can do anything about it.
This is the specific product i need it to work for. Also for some reason this product and some others, the horizon image bar doesn’t load. https://shop.desertfanatics.com/products/reflective-vinyl-flags
Hi
There seems to be some issue in settings things up. Kindly invite support@masstechnologist.com to check and correct.
I’m not sure how to do that, I thought collaborators had to send a request
Hi
You can invite using the link below
https://help.shopify.com/en/manual/your-account/staff-accounts/create-staff-accountsSent
Hi
Kindly check now.
Fixed the horizontal images, thank you. I have a problem with that same product page freezing if I have product thumb swatch turned on, but variant not named “color”. I don’t want the images because of not having the labels on mobile, and I don’t want the drop down menu. It worked for a while then stopped. Shopify Support already said it’s a theme issue
Hi
The image variant is name as Color and that is why it is showing the variant images. Kindly share link to a product where the variants are added to another variant type other than ‘color’ .
If you meant something else then kindly share a screenshot for better understanding.
Hi
One of your app is causing the issue. Try disabling them and then check if it makes any difference. Messenger app seems to be problematic the most.
I’ll try, but I had messenger app disabled till after the problem started
Hi,
I am trying to select home page 5, as that is the style that i am looking for.
I cant find anywhere where to change the style, I am stuck with Home Page 1, and I would like Home Page 5 for my site.
How do i change this?
Hi
Kindly check the video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwr6XxWVo_f9dkVRh8GNCXoaI cant find on the videos how to select the Home page 1, 2, 3, 4, 5 etc
Can you tell me how I can change to home page 5.
I would like my website to use that style.
Kind Regards Andrew
Hi
All you need to do is to select the relevant data file and paste it over there.
Alternatively invite support@masstechnologist.com as admin user and we’ll set it up for you.
When I try to upload this file into shopify themes I keep getting the same response:
zip does not contain a valid theme: missing template “layout/theme.liquid”
I watched the youtube video on the install. The “presiden” file is not in the download and I have opened every subfolder I can find in the zip file
Hi
Theme zip is within the main zip. You need to unzip the main folder first. Kindly check the video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwr6XxWVo_f9dkVRh8GNCXoaHi! I just purchased your theme Aero and I’m trying to upload it on Shopify. But the message say: ” zip does not contain a valid theme: missing template “layout/theme.liquid”. Can you help me?
Hi
Theme zip is within the main zip. You need to unzip the main folder first. Kindly check the video tutorials regarding upload, demos setup and other theme setup instructions from the link below
https://www.youtube.com/playlist?list=PLvJCnPMUAdwr6XxWVo_f9dkVRh8GNCXoaHi ! I’m beginner of Shopify. I have a question. Is this theme adapted to Japanese laguage ?
Hi
Theme doesn’t come prebuilt with Japanese language but you can add the language easily. There are guides on how to do so.
The comment function in the template is self-contained, or do I need to install a plugin
Hi
Comment section in inbuilt. Kindly follow the guidelines from below link to enable blog comments
https://help.shopify.com/en/manual/sell-online/online-store/blogs/managing-comments#allow-or-disable-comments-on-a-blogI opened the defult product template, it shows:
HTML error found
Broken HTML has been detected in your theme’s sections/product-page.liquid (opens a new window) file. Check that there are no missing or extra HTML tags present. If you haven’t made changes to this code, contact support (opens a new window) for help resolving the issue.
pls help me
Hi
Kindly check your product content for correct html tags nesting. It will be better if you can remove the html tags from the text.
The html layout can be seen by clicking on the code icon link.
Hi, I need customization service for this template. What is the best email to contact you?
Hi
You can reach us @ support@masstechnologist.com for customization requests.
