423 comments found.
having a problem with the gutenberg editor. it is showing a white blank page while editing and adding posts or pages.
Hey,
This is likely a plugin issue. Please note we offer support via our support site. For support, please create a topic at our Support Site and our tech team will have a look at your site and assist you – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
using this theme for long and this issue from a long time.. but using a classic editor fix it. Also, tried all the plugin but no plugin making this issue. changed theme and worked for other theme.
when this going to update to work with WP 6.1 and upcoming 6.2 and php 8.2
Hey,
It’s already compatible with the latest WP 6.1. It will be compatible with the newer 6.2 when it’s nearing the release. Right now support for WordPress core itself is in beta for PHP 8.2. WordPress 6.2 might mark it stable compatibility. We’ll test it fully once it’s stable in core too and update if necessary.
Cheers.
Hi, I tried to add a new post to my site/ edit existing ones after importing Demo. But everytime I publish, I get ‘Updating failed. The response is not a valid JSON response.’
Please take a look at this Issue. Thank You.
Hey,
This is likely to be an issue with a plugin or some other hosting issue. Either way, for support, please create a topic at our Support Site and our tech team will assist you – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi. Is it possible to add profile pictures for this theme? I’d like a picture of each author at the end of blog posts.
Hey,
Sure there’s an author box by default that also shows author avatar/photo in the box. We use the WordPress standard method for this known as gravatar (learn more here).
For further support, please create a topic at our Support Site and our support team will guide you with extra details – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Last version of theme and WP 6.1 = blank “New post” screen , because of js errors, the problem is in the function guten_styles . Quick fix – comment this line https://prnt.sc/PvxSFPwIHFX0
Hey,
This shouldn’t be needed as we tested with WordPress 6.1 and there are no such issues. Perhaps you’re using an older version of Contentberg. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello, we purchased the item twice by mistake. How do we get in touch regarding refund?
FYI we have not downloaded one file which got purchased by mistake
Hey,
Thanks for contacting us. Please refer to this document to learn more the refund process.
Cheers.
Hello there,
I will buy the theme but I have a question.
I want to test the theme on the local server first because the website I will apply is a big website and I don’t want to make mistakes.
To use the theme locally, I need to activate it. Can I reactivate it later on my main website?
Hey,
Thanks for contacting us. Sure, that’s not a problem. Any activation on localhost, .dev domains or staging sites do not count towards the main license.
Cheers.
Hey, are there any option to manage ADS code?
Hey,
Thanks for contacting us. You can use the ad widget in between blocks on home, in the sidebar, in the footer and so on. For even more advanced ads, WP-Insert plugin is fully supported, for ads and other ad plugins also work great.
Now that you have purchased the theme, for any support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
is your theme adsense optimize i mean already there ads placing option in different section?
Hey,
Thanks for contacting us. Yes, this theme is ad optimized. You can use the ad widget in between blocks on home, in the sidebar, in the footer and so on. For even more advanced ads, WP-Insert plugin is fully supported, for ads and other ad plugins also work great.
Cheers.
Hello
Any plan to update font awesome in contentberg ? It still uses a 4.x version. I think 5 is better performance wise
tks
Hey,
We haven’t updated to 5 due to opposite reason actually. The performance of fontawesome 5 is a major issue as the size is very large in all of the methods even in the JS replacement that causes CLS. We’ll create our own subset font of required icons in the future instead.
For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi I found this problem today in my website: Notice: Function add_theme_support( ‘html5’ ) was called incorrectly. You need to pass an array of types. Please see Debugging in WordPress for more information. (This message was added in version 3.6.1.) in /home….functions.php on line 5831 Please what is solution?
Hey,
This is a deprecation notice with WordPress 6.0 update, meant for developers. It doesn’t affect the functionality. An update will be released to address it in future. But meanwhile, please note that you have WP_DEBUG on a production site. This should never be enabled on a live site (only on testing sites). You can learn more here.
For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hey guys, I purchased your theme some time ago but really got into it just now.
I have a question: I want to add some custom HTML to the homepage (static), but not through the editor, but by adding it to the .php file.
I tried adding it to page-front.php, home.php, various php files in the partials folder, but nothing worked. The only file it worked with was page.php, but in this case my custom elements display on all website pages and not just the homepage.
Can you please tell me the name of the file where I can add custom HTML so that the changes work and display on the homepage only?
Thank you so much.
Hey,
Thanks for writing to us. Our tech team can guide you on this question. For support, please create a topic at our Support Site (don’t have to renew support for this one query) and our tech team will guide you – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Thanks for getting back to me.
I don’t see a way to get in touch with you through the support forum: https://ibb.co/F3dgGSW
Anyway, if you could just tell me the name of the php file, that would help me 
Thanks!
Hey,
You have to login to your support account. As in the previous reply, if you activated the theme license, you should have a support account as well. If you don’t remember the password, you can go Login page and then click the Forgot password? to receive a new password.
Sorry we don’t have tech support here as ThemeForest comments area is for presales support only.
Cheers.
Hello team, I have purchased the theme. I have customized the theme at local, then tried to move my site to live by copying the WP directory ( include all files ) and dump of database, however it looks my customization cannot be copied. Is there any way to get my customizations from local ? Please help me for saving my time 
Hey,
Any of the normal WordPress migration methods will also work with the theme, for example methods explained here using Duplicator plugin. Alternatively, for exporting/importing just the customizer settings, you can use the plugin Customizer Export / Import.
Please note that our support team is available via our support site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello, Kindly add infinite scroll, this is a feature I have been looking for too. Ajax load more plugin seems promising but I am not comfortable due to negative impact of additional codes and plugins on speed. Kindly add it!
Hey,
Thanks for the suggestion. To be clear, you’re looking for auto-load next post feature (next article autoload on single post page) or is it infinite scroll for category pages?
Cheers.
next article autoload on a single post page with the URL changing when scrolled to the next post
pls any plan yet to add infinite scroll?
Hey,
Thanks for contacting us and for the suggestion. We have load more button option for now but no infinite scroll yet. While it’s not on the roadmap as it wasn’t requested before, we have added it to the feature requests. If there’s demand from few more users, we’ll add it to future updates.
Cheers.
Hello, it would be nice if when we order a widget by modified date, the modified is used in place of the created date.( or at least we should have the choice) . Otherwise, we end up with a revised article on top of homepage, with a created date from years ago . Tks
Hey,
Thanks for the feedback. That sounds like a good suggestion we’ll consider for the future after working out with our team if this would have any negative SEO effects due to date discrepancy.
Cheers.
Hi team,
I downloaded this theme from Envato elements. For some reason, when I try to add a new post, it shows a white screen. I don’t know why it’s happening. I will be very thankful to you if you tell me the solution.
Regards, Abdul Ahad Ehsan
Hey,
This comment area is for ThemeForest buyers only. You have to update the theme to the latest version to fix your issue.
Cheers.
5.9 update killed Gutenberg Editor with an whitescreen on your theme. You cannot edit or add new post…
Hey,
We have an update for it since a month ago. You can read the guide here (login to your support account to view).
For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi Team, I have downloaded the theme however when I am trying to upload the ZIP file word press shows “The Link You Follow Has Expired”. Please help.
Hey,
Thanks for contacting us. This is a very common WordPress misconfiguration on some webhosts and you can contact your webhost for an easier fix. If you wish to do it yourself, you can follow this guide.
Cheers.
After the last update, I can’t add New post and page And my website is not responsive Now 2 years and I’ve been using your theme I don’t have support option Now It is expensive to renew what is solution?§
Hey,
You will have to update the theme as well. Here’s a guide that will help (login to your support account to read – renewal not needed for viewing).
Cheers.
Yes I’m Using Envato plugin and See “Updating failed The theme is at the latest version…”
Please check error shown in my website https://prnt.sc/yDjKVFeX79Kx and https://prnt.sc/CxTItmtMiDEH andfailed update https://prnt.sc/64ZM3xO8jW1m
This problem solved
