28 comments found.
I have created support ticket on 07.09.2024 and still that’s not addressed. Send an reminder on 08.09.2024 for that also no response
Hello, I apologize for the delay. Our team is working on it, Thank You
WPBakery Page Builder Version 8.0 released but still the theme file has WPBakery Page Builder Version 7.7.2 and there is no option to update the Page Builder without License.
Hi there,
Thank you for reaching out! We sincerely apologize for the delay in updating WPBakery Page Builder. We are in the process of rolling out the update, and Version 8.0 will be available within 1-2 days.
We appreciate your patience and understanding!
Best regards, Mohamed Ridhwan
Hi, The theme has been updated to the latest version of the WP Bakery Page Builder. Thanks
Hi, this is the first time I see this, I can’t in the content using Jcomposer elements add links with html. You cannot add the link to the email using maito, nor using snipper, nor using shortcuts, it is as if the html of this template does not understand it. I already sent a support ticket.
Hi, Our Support Agent have replied to your ticket. We apologize for any inconvenience and thank you for your understanding.
Why aren’t the phone numbers in the top bar clickable… Bad support.
No way to access / Chnage the URL Link in the navigation that says Get A Quote. Whats the point of having it if you cannot change it?
Hello, Kindly visit Solion Options -> Header to change the button. If you still have issue with changing it please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) Our team will definitely help you, Thank You
Still no answer to fix this issue. This theme is terrible. Look at what happens on mobile the blue footer we cant change either. A big white bar goes across the bottom of the footer and header by the scroll bar because the footer isn’t wide enough. what kind of weird crap is this..
Hello,
We appreciate your feedback and apologize for any inconvenience you’ve experienced. We want to assure you that we’re here to help resolve the issues you’re facing.
Upon checking our support system, we couldn’t find any open tickets from your account. To assist you more effectively, we kindly ask you to create a support ticket via our support portal at https://creativedigitalhelp.freshdesk.com/support/tickets/new. Once you submit your ticket, our dedicated support team will promptly look into your concerns and provide a solution.
We understand that dealing with technical issues can be frustrating, and we are committed to ensuring that you have a positive experience with our theme. Your satisfaction is our priority, and we look forward to assisting you further through the support ticket system.
Thank you for your patience and cooperation.
Best regards, WordPressRiver Support Team
I’d appreciate your help on this issue:
Warning: Undefined variable $heroimg in C:\xampp\htdocs\cubex365\wp-content\plugins\solion-extensions\widgets\home9\services\services.php on line 121This comes up on homepage after importing the demo. When I remove this line, it works just fine. Why does this happen? Is removing it from the file the correct way to fix this issue?
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) Our team will definitely help you, Thank You
Thank you very much for your kind reply!
Hello,
I have a pre-purchase question.
Does this theme support Elementor?
Thanks!
Hello, Thanks for showing interest in our WordPress Theme. Solion Theme supports Elementor Page Builder but the Pre-Defined Pages are built with WP Bakery Page Builder and it can be edited using only WP Bakery Page Builder. Thank You
Thank you very much for your kind reply!
My oh my the support was slow
I apologize for the delay in Response. Since we are experiencing a huge number of support tickets you are facing a delay. I assure you that We will get back to our promised Response Time of 24 Hours within days. Could you please tell me your ticket ID so that I can tell my team to resolve it immeditely, Thanks
Hello Team, Congrats for this nice theme! Testing the theme I see you use Flaticon collections, is it possible to use a different ones from Flaticon? because I see the icons are limited in the theme. Thanks.
Hello, Thanks for choosing Solion WordPress Theme. I apologise for the delay in response as our team was in holidays. Yes you can use different collection, Check this article for more info https://www.flaticon.com/iconfonts Thanks
Hello guys, I would like to know what is the website where did you get the images and photos for Solion theme, I want to use different ones. Thanks!
Thanks for choosing Solion WordPress Theme. We have used images from the following sites:- unsplash.com magdeleine.co picjumbo.com picography.co
Hello – We were looking at this theme, but have been having issues with the redux plugin. Is anyone reporting on this or having issues in connection with your theme?
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) with more details, Our Team will definitely help you, Thank You
Hi, how can I update the WpBakery plugin?
Hello, Thanks for choosing Solion Theme. Plugin Updates are rolled out with Theme Updates, If you have any other queires please create a Support Ticket so that you can get quick replies, Thank You
Hello Team,
Getting error as, Warning: Trying to access array offset on value of type bool in wp-content\plugins\solion-extensions\widgets\home1\about\start.php on line 145.
Created support ticket but no luck. got the theme from envato elements please help here only..
Hello, Thanks for Choosing Solion WordPress Theme. There is no support provided for items downloaded from Envato Elements but in your case it seems to be a bug. I am happy to fix the issue for you, I have checked our Support Portal and there is no Ticket Created from yourside. Could you please mention the Ticket ID or create a New One, Thank You
Please check ticket 1098, i got a prolem with “wpbakery page builder”. ticket create 3 day ago but don’t any reponse
Hello, Issue has been Solved, Thank You
This theme uses bootstrap code for contact form 7. Is there a plugin that allows me to easily edit the div class code?
Hello, You can edit Contact Form 7 plugin confugirations to edit edit the Div Element, Thank You
Hi, your theme is very nice. I’m envato elements user and I have question, about menu in one page: It’s possible when I’ll click in some menu item, the menu automatic close after the click?
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) with more details, Our Team will definitely help you, Thank You
Hi I have downloaded this theme from envato elements! it really cool looking and super structured theme. But had only limited options on top bars header & footer. Can’t add more then 3 social media links, cant add Tel link to phone numbers. Could you please let me know alternate method to enable these features? Is there Child theme, I could add extra CSS for this options?
Hello, Please Create a Support Ticket Via Our Support Portal ( https://creativedigitalhelp.freshdesk.com/support/tickets/new ) . Our team will definitely help you, Thank You
Hi I did that, but no luck! They the cant help since I downloaded this theme from elements! I’m thinking to purchase this theme! Is it compatible with “The Event Calendar” plugins? I tried with feature images are not responsive with this plugins? Juts let me know if we can add more than 3 social media icons?
Hello, Sure you can add More Social Icons, Thank You
Okay great! I’m planning to buy this theme, before that I need one more clarification, as I’m planning to use plugin Eventin to generate events & ticketing system is your theme is compatible with that plugin? Unable to remove copyright in footer for extra pages like Event and some responsive issues with the same pages. Please let me know if all these issues can be resolve with paid version theme support?
Hello, Our Support Team will definitely help you with the issues, Thank You
untyped character appears and I can’t remove it
Hello, Our agent has replied to your Support Ticket, Please continue over there, Thank You
Hi, there. Your theme is super amazing. My question is can I install it on more than one domain?
Hello, Thanks for showing interest in Our Product. You can install it on more than one Domain but you need buy individual license for Each Domain you install. Please refer https://themeforest.net/licenses/standard , Thank You
Hi there Thank you for your theme. However, in the footer section, I cannot put the official text I want or something different, there are choices made from the menu. The problem is that there is no color selection. Thanks Levent
Thanks for choosing Solion WordPress Theme. Our Agent has replied to your Ticket ID #569, Please provide the required details and your issue will be solved, Thank You
This is one of the best design layout.. do you have plan to make it in Elementor page builder. It would be really great. Thank you.
Hello, Thanks for showing interest in Solion Theme. We take feedbacks seriously and we are getting many requests for Elementor Version and Soon We will Roll Out Elementor Version of Solion Theme, Thank You
