211 comments found.
Hey guys – is there a way to use the page that you use to give the option between the light and dark options? I want my website to offer visitors 2 options to enter. Does the demo pull this page?
Hello, thanks for purchasing Cygni.
Unfortunately, you can not use dark and light layouts in seperate pages once you select the layout it effects entire website.
Kind regards.
Thank you for your response – I was referring to something else. When you go here: http://cygniwplight.pethemes.com/cygniwp/ you get a split screen to choose between light and dark demo. I’m looking to use that page. Even if the layout is only light I would like to have a page that split in 2 like that one.
Even if its all on light or dark just want that split screen – thank you!
Hello again,
Can you please open a ticket via here: https://pethemes.freshdesk.com/support/tickets/new so our support team will help you asap.
Kind regards.
IT’S A REAL SHAME YOU TREAT YOUR CLIENTS THIS WAY.
I really don’t know what to do with you anymore. You are not responding to my emails and it’s been FOREVER.
For the umpteenth time, I rewrite the problems I have to finish this project.
1- Submenu is barely showing. I need both the typography and the open submenu icon to be set to white for it to show. I don’t know why but you can never log in to the site to do these changes. So that’s why I ask you to send me the custom codes so I can add it in the Additional CSS.
2- Mobile version does not work.The List Carrousel at the end of the Portfolios takes up the whole screen, and nothing else can be seen.
I need help, please. Been working on this project since November and something always comes up…
I AWAIT YOUR RESPONSE TO MY EMAILS.
Hello, thanks for purchasing Cygni.
We are really sorry to you’r getting trouble with the theme, We moved our support to a new ticket system to provide the best service to our customers like you. So you’ll get fastest answers and solutions via this portal please open a ticket here: https://pethemes.freshdesk.com/support/tickets/new and our support team will solve all your issues.
Kind regards.
Hi there, I’ve written an email a few days ago but I haven’t got any feedback yet.
I’m having problems with the ajax transition. It seems not working properly. Randomly the pages won’t get loaded and I’ve noticed that when it happens the URL of the page that I’m trying to reach gets changed (sometimes with the homepage url and sometime with random pages of the website). The result of this, the page gets stuck on the loading state.
Any ideas how to solve it?
Cheers
Hello, thanks for purchasing Cygni.
Your email has been answered.
Kind regards.
Hello. You are taking forever to respond to emails. Please. I’ve been trying to design the website for my client since NOVEMBER! This is wasting my time and money. Please respond.
Hello,
Your email has been answered.
Kind regards.
Hi, on mobile devices the menu is not working
in addition to that it is not letting you edit the demo portfolios
Hello,
Can you please send us an email about your issues to hello@pethemes.com so our support team will help you asap.
Kind regards.
Hi everybody, i’ve a question about custom fonts on this theme, I want to install my brand fonts, but all the ways i’ve tried don’t work at all. With Elementor pro, i can install them easily and i can see them in the plugin, but not in the theme. I’ve tried with custom css in the theme, declaring the fonts with absolute pathes, but I cannot see my fonts in the choices of the theme. I’ve certainly made a mistake, maybe someone has succeded ? Thanks a lot
Hello,
Your emails has been answered.
Kind regards.
Hi.
I am using this theme for a while now, with a lot of pleasure. On the domain www.rianneaalbers.nl, all my links suddenly stopped working.
I have not changed a thing about the website, neither did the host or someone else. How is it possible that a working website suddenly gives me a lot of dead links?
Please let me know what you think. Cheers.
Hello,
Your email has been answered.
Kind regards.
Hello, same problem for me, your solution solve the problem for the big slider, but all portfolio pages ans other pages don’t work, wordpress display a fatal error, the “Cygni Elementor Extension” seems to be the cause.
@Comcreationlda you’re right, i’ve downgrade the elementor version and now the portfolio pages work again. A better solution need to be found.
Hello again,
We tested your website with latest Elementor and it’s working well could you please check this out?
Kind regards.
Hello, thanks for your feedback, ok it seems working yes but displaying the homepage takes about 30 seconds, it’s very high, and I’ve a lot of problem importing the demo elements, images are corrupted. Demo could help me to understand some functionalities
Hi again, I’ve post my message too early, it seems work page isn’t working, in fact all other demo pages are not working. Maybe the imported demo elements are corrupted ?
Hello,
Your emails has been answered.
Kind regards.
The best solution is to rollback to elementor Version 3.5.6 it was the only one that works
Hello,
Did you update your “Cygni Elementor Extension” plugin?
Kind regards.
I’m also having issues with the “Elementor Cygni Extension” plugin. I had to deactivate it. There is an error in the text-box.php and team-member.php resulting in a fatal error. The demo import is also failing. Please advise.
Hello again,
We published an update for that issue so please follow these steps below;
1- Download latest version from ThemeForest and install it to your website. 2- Deactivate and delete “Cygni Elementor Extension” plugin. 3- Navigate “Appearance > Customize > Install Plugins” on your dashboard. 4- Install and activate “Cygni Elementor Extension” plugin again.
And the issue will fixed.
Kind regards.
I’m using version 2.1 the current theme in my downloads. I setup a fresh site to test and the same issue.
Hello again,
Theme shows the version 2.1 because theme is not updated in this update only the “Cygni Elementor Extension” plugin updated.
Kind regards.
I’ve uploaded the new plugin and still have the same issue.
Hello,
Can you please send us your dashboard login details to hello@pethemes.com so we can check this out for you.
Kind regards.
Email sent
Hello,
Your email has been answered.
Kind regards.
Hello, I’m having issues in plugins “Elementor Cygni Extension” I had to deactivate it but the website doesn’t work now. And I Have Update the Theme. This message appears “There was a critical error on your website.” Please Help my Website is Down!!
Hello again,
We published an update for that issue so please follow these steps below;
1- Download latest version from ThemeForest and install it to your website. 2- Deactivate and delete “Cygni Elementor Extension” plugin. 3- Navigate “Appearance > Customize > Install Plugins” on your dashboard. 4- Install and activate “Cygni Elementor Extension” plugin again.
And the issue will fixed.
Kind regards.
Hi, I’m having issues it one of your plugins “Elementor Cygni Extension” I had to deactivate it but the text on my website doesn’t appear now. Can you help me, please? Thanks in advance
Hello,
Your email has been answered.
Kind regards.
Hi i send you a new email with the login thanks
Hello pethemes, Since the last Elementor update (from version 3.5.6 to 3.6.0) the theme no longer works.
According to the WordPress description, this is an E_ERROR type error which is caused in the file httpd.www/wp-content/plugins/cygni-elementor-extension/widgets/text-box.php. The error message reads, among other things: Uncaught Error: Class “Elementor\Scheme_Color” not found in….
What can I do to make the theme work again?
Hello again,
We published an update for that issue so please follow these steps below;
1- Download latest version from ThemeForest and install it to your website. 2- Deactivate and delete “Cygni Elementor Extension” plugin. 3- Navigate “Appearance > Customize > Install Plugins” on your dashboard. 4- Install and activate “Cygni Elementor Extension” plugin again.
And the issue will fixed.
Kind regards.
Hi. Submenu is not showing at all. How can I fix this? Thank you.
Hello, thanks for purchasing Cygni.
Can you please send us an email to hello@pethemes.com about your issue so our support team will help you asap.
Kind regards.
HI, My client has recently purchased this theme. and I uploaded my staging server. they have perfect working. But it having the one issue. theme animation doesn’t work. and showing the console error is ‘Uncaught Error: [@barba/core] No Barba container found’
Hello,
Your email has been answered.
Kind regards.
Hello i already bought and install the theme but i get this error can you help me because ιτ doesn’t loading correct and i get this error. [ERROR] Failed to import “One Click Demo Import – log_file_2020-07-28__18-56-07” (Media)
Hello, thanks for purchasing Cygni.
Can you please send us an email to hello@pethemes.com so our support team will help you asap.
Kind regards.
Hello I am interested in buying the theme, specifically I like the List v2 demo. My question is if in the lower part you can put more elements in scroll in the home. I want to put the list showcase in the top page and in the bottom place other text and information. Is it possible? Thanks
Hello, thanks for your interest in Cygni.
Unfortunately, the fullscreen showcase layouts can not be used with other elements.
Kind regards.
Hi There,
Just updated to Wordpress 5.9.1/ new Elementor versions, etc.
This has completely broken this theme.
I completely deleted my entire database and did a fresh install, imported demo content, but no content comes in. The pages do, in terms of the posts in the backend, but none of the elementor pages or blocks load, display, or are available within elementor…
Will there be any updates to address this? Or is this theme dead?
Please advise ASAP. Don’t need to send an email to know if you plan to update and when.
Hello, thanks for purchasing Cygni.
Can you please send us an email to hello@pethemes.com so our support team will help you asap.
Kind regards.
Have replied, awaiting response. Thanks
Hello
Pre-purchase question.
At HORIZONTAL 05, the slider malfunctions when scrolling. http://cygniwpdark.pethemes.com/horizontal/Can this be improved?
Hello, thanks for your interest in Cygni.
Yes, the issue will be fixed on next update.
Kind regards.
Great thanks!
Hi Did you manage to solve it? It’s not visible in the demo yet.
This theme is very elegant.
Hello and sorry for delay.
Yes, the issues are fixed if you detect more could you please contact with our support? https://pethemes.freshdesk.com/support/tickets/new
Kind regards.
Is it possible to change the four columns lines mask of transitions to three columns?
Hello, thanks for your interest in Cygni.
Unfortunately there’s not a feature included about that, it can be possible with only some coding works.
Kind regards.
Ok @pethemes, anyway great product. Can you give me some idea where to find it and may be I can try to change the code? Thank you, very much.
You can find it on style.css line 1838 – 2038.
Kind regards.