49 comments found.
Dozens of problems, compatibility problems, and no response from support. The Template is full of problems and errors
sir I send to you 5 proplems! also Google say my website not compatability with phone???? also the the proplems in your Demo I send the login details from 24 hours ago but no answer, my website rank down because the template not support a mobile phone, I hate my website.
please wait sir. I got email from you for tracking your problems every hour. it’s not fair. We are trying our best to help you. but you also must let us work on it. you figured out many problems was not because of the theme and because you did not know how to fix it.
I sent you 2 videos explaining all the problems and I didn’t get a response from you even when I received my messages!!!
I send videos from more than 24 hours and also no answer, no support, no anything, my website is going to fail, and you don’t answer I don’t know why you do this with me
Technical support is helpful and patient and the design is good
Technical support has put a lot of effort and work to solve all the problems I thank you with all my heart and apologize for the misunderstanding that occurred, the work took some time and I was not patient, but the speed of solving problems was great
I would like to see the backend (user dashboard) for the customers. Do they have a dashboard and can make settings? Is there a possibility?
Hello there, Nice theme.
when I press on order now in page : https://emyui.pdthemes.de/blog-two/cpanel-reseller/it redirect to contact us form !, is it possible to go to add an order form instead. how much would such an addition cost ?
Best Regards
It is difficult for me to find a clear answer to a few basic questions.
1 – Is the Wordpress version fully integrated with WHMCS in that it will display WHMCS packages/plans dynamically in the Wordpress theme? So any changes made to pricing and features in WHMCS, will display in the wordpress theme?
2 – Does domain search and registration work seamlessly with WHMCS for automated cPanel account creation?
If not, please explain how this is achieved.
Hi, Thank you so much for your interest in our product. 1. unfortunately this is not possible at all. all hosting companies in the world would create their product in whmcs and their main website (in this case its wordpress ) and then put direct ordering link of each product of whmcs in wordpress pricing tables. 2. yes it is sync for domain registration. when client is searching domain it’s going to connect to your whmcs portal and show the results. if domain is available the client can add it to cart and order it. Regards
Hi, How do i increase the height of the logo. I am unable to find the option to increase height
Hi, Thank you for contacting us. Copy this code in the location bellow: Dahboard > appearance > customize > additional css:
.boostify-site-logo-header .custom-logo { width: 150px !important; max-width: 150px !IMPORTANT; }
Save it and then if you open the elementor main header you have the option to set custom image for logo. Upload your logo and you can customize height and width. If with this these guide you were unable to customize the height and width tell me to record a video for you.
and also Please contact us in support section for technical requests: support@pdthemes.de RegardsOh forgot to change the code : Hi, Thank you for contacting us. Copy this code in the location bellow: Dahboard > appearance > customize > additional css:
.boostify-site-logo-header .custom-logo { width: unset !important; max-width: unset !IMPORTANT; }
Hi, Elementor editor is not loading if the plugin “Emyui Core” is active. Once i disable this plugin, editor loads immediately but without theme related widgets. I have increased Memory limit to 2GB, changed alternate loading method in elementor settings but nothing worked.
Issue fixed. I have updated the theme but i had to also update the plugin. Initially i uploaded the plugin also after updating theme but it said both are same version 1.1 so i clicked cancel thinking that there is no need to update.
Hello, im still wiating for your support. 17 days now.
Hi, Please accept our apology for the late reply. our team were dealing badly with corona during last 2 weeks and all tickets are late. Today all requests will be answered. Also I Promise you this was an exception time in our support service and hope it never happens again. if you also see our reviews you can see clients are satisfied with us before this. Sorry again and today your work will be done for sure. Regards
Hi, I contacted you yesterday but I haven’t had a response yet, could you check?
Where is support when needed? 6 days…. I paid an extra amount for more support time and nothing
Hi, Please accept our apology for the late reply. our team were dealing badly with corona during last 2 weeks and all tickets are late. Today all requests will be answered. Also I Promise you this was an exception time in our support service and hope it never happens again. if you also see our reviews you can see clients are satisfied with us before this. Sorry again and today your work will be done for sure. Regards
Ok, still waiting…
Mine was not answered and I can’t resend it because it was sent through the form here on themeforest.
I have an email sent on the 14th of June and it hasn’t been answered either.
Hi again, I am absolutely sure that I have replied. I also remember my reply content. anyway I can see you have send us your question again and I also replied that too several minutes ago.
Oh no! I got an email now that : your message could not be delivered to one or more recipients with the following email: giovanna@**rs.com.br this is your email right ? if it is then your incoming has problem and that’s why you are not getting our responses. I’m posting your question answer here:
The following files have been modified in version 2.1 update:
In emyui theme: CSS and Font folder
In emyu-core plugin: class-home-one-hero.php class-home-two-hero.php class-home-three-hero.php class-home-four-hero.php class-home-six-hero.php
Strange, because I received the email from the envato of this reply notification but I didn’t receive yours, just like I received dozens of other emails normally. I will send you an email with an alternative email stating that it’s me because I need an answer from another email that I sent directly to your email in June.
Thanks for your reply here.
This error is from my spam filter, in case your DKIM is not properly configured and the server refused. I will contact you using my gmail!
Does this support any other management software other than WHMCS? or will it in the near future ?
Hello, Thank you for your interest in our theme. I’m not sure what is your point but the only part which is connected to billing software is the domain search engine. so it must not be hard to implement on any other billing software. let me know what you need specifically so I could help you better. Regards
Are the other areas, hosting plans, VPS, Servers, not connected WHMCS, Blesta, Billingbox for easy Billing & Automation ?
Of course everyone connects these things to a billing software and without that there is no way to handle it but connecting hosting plans to Whmcs has nothing complicated other than just a link. you must set the order link of these plans to direct add to cart link which is available in Whmcs for each product. the only part which is a little bit complicated and it’s dynamically synced with Whmcs is domain search. this is something common in all web hosting themes.
OK, I assume I can use one of the other software’s work with this theme but only but only Whmcs for domain search ?
Sure you can. for domain also if that system provides form with Get or Post method we can implement it for you.
please answer question send by mail
Hi there, Please let me know your email since there is no support message without reply in our inbox regards
email sent on jun 2, 2022. from enkhel**@gmail.com I’m and just replayed
thank you for info .It’s processing. we would get back to you in support very shortly.
I need to know, the font family is not google, is it included free of charge? The demo importer, does importing everything make it exactly the same? Are the colors customizable? All widgets are editable or have something that needs to be edited by hand (directly in the file)
Hi, thank you for your interest, 1. Currently it does not support to change the font but if you send us access to your wordpress site and let us know the exact font you need yes we will implement it for free for you. 2. Of course that is what demo importer is for. it would import exactly the same demo. 3. the widgets are dedicated and there are few color changing options but not too much. 4. No coding required all the elements can be edited through Elementor Page Builder even the mega menu is drag & drop with elementor. I suggest you watch the introduction video in demo page to see the elements options.
I don’t want to change the font, my question was if the content font is included and if it has an additional cost, example: adobe fonts
the adobe font that has been used here is licensed according to publisher agreement for theme users and there is no worry about that. it does not have additional cost. and also we will try to add google fonts in future too.
if i’m not mistaken there is a pageviews/traffic limit to use the font right?
On the Network page where you have the map with some selected countries, can I change the color of the ball and the location?
as another user said, I’ve been waiting for a theme for hosting with these characteristics for a long time, but I’m afraid to buy it and not match it, that’s why so many questions;
1. That limit is for the CDN version. our version is local and there would be no limit. 2. Yes that is on of the great options of this theme. you can move locations on the map completely drag and drop easily. 3. You are welcome to ask anything and our responsibility is supporting you. I hope that if you decide to use it it helps you and you would be satisfied.
will buy thank you for patience
How to change button collors or widget collors background?
Is the demo import supposed to work still? I opened a ticket a day ago, but no reply yet.
I opened a ticket (988126) but also just sent an email, can you please check if you received it?
Your ticket has been answered and the problem just solved.
unable to change sticky header logo, I have tried to changed the logo, it is not working. What’s going on?
check your email, I updated the follow up and the bug I found. It’s a beautiful theme but please test it with a clean installation. Perhaps something wrong with your demo data syntax that is causing problems. The sticky header logo remains as your company logo after updates via elementor once you scroll down the web page.
As I told you in the email we have tested multiple times. This theme was actually two months in check with and Envato quality control. Just send us access to your work address I will let you know what is the problem. Like I told you changing the sticky logo should be done according to the video that I have sent you. It is absolutely my responsibility to fix any issues you have with your website. All the support email and we will handle it for sure.
just go to https://www.sashahost.com ( fixed manually by editing the html code ) and then go to https://www.sashahost.com/?page_id=2055 ( not fixed yet, still checking )
It must be working for sure. I just test it right now
it is working now. Let me do a fresh installation and check again. Thanks for your support.
You’re most welcome. Let me know any time you need us.
It is working fine now without editing raw html. Thank you for making the how-to video and dedicated support.
why the fresh installation of wordpress 5.9 and your theme would generate such an error even before importing your demo content Homepage *bought the theme to shorten my work, not to make it even harder
Notice: Elementor\Controls_Manager::add_control_to_stack was called incorrectly. Cannot redeclare control with same name “feature1ti”. Please see Debugging in WordPress for more information. (This message was added in version 1.0.0.) in /home/vhosts/sashahost.com/httpdocs/wp-includes/functions.php on line 5775
Notice: Elementor\Controls_Manager::add_control_to_stack was called incorrectly. Cannot redeclare control with same name “feature1ti0”. Please see Debugging in WordPress for more information. (This message was added in version 1.0.0.) in /home/vhosts/sashahost.com/httpdocs/wp-includes/functions.php on line 5775
it’s fine. I fixed it myself so the error will not show even with debug mode on.
Let me know if there’s anything I could help with
Getting a issue. Homepage loading without any issues. However pages like Shared, VPS, Dedicated are loading there css, only text and images loading. Installed on Fresh latest version of WordPress downloaded from WordPress.org
Working Wordpress with other theme very well
I mailed u already please let me know
Hi, Thank you for contacting us and purchasing the item. Request has been answered in the email please follow the support there.
some pages not displaying correctly after import And home pages not working correctly on mobile
Hi, Your request have been answered. Check your Email.
Thank you, blazing fast support!
You are most welcome
Loving the Wordpress transition, however running into some pages not displaying correctly after import. I’ve sent a support request.
Hi there, Thank you for contacting us and your interest for our theme. I am sorry for the inconvenience that you have experienced. The problem is occurring from the importer library we have used and some other clients also told us the same problem. We have fixed it in the new update but for now I gave you the instruction in your support request. Regards
Thanks for the prompt reply and instruction
You’re most welcome
When i search for domain name, after redirecting to WHMCS it says “Congratulations! is available!” instead of “Congratulations! <entered domain name> is available!”
Is it possible to fix this.
Is WHMCS theme which is found at https://emyui.coodiv.net/whmcs/index.php also included?
Thanks for the update. I was thinking WHMCS theme is also included with WordPress theme.
I am having issue with demo import. After 3% it directly goes to 100% within few seconds and nothing gets imported. I tried multiple times and same issue is getting reported.
Hi, I have disabled CSF firewall in server during import and it fixed the issue. Thanks
If there is anything else let us know. also please clear our ip from your blacklist in CSF. It’s strange why it was blocking us
The issue was with memory usage, csf was killing process dues to memory limit exceeded and demo was not working which is fixed now. I am a bit disappointed after installing demo as most of the sections are dedicated widgets without any design freedom. Even FAQ widget is custom widget without any options. There is no option to even change font styles or colors in custom widgets. Please add some custom styling options to widgets in future update, it would be helpful.
Hi again, We would absolutely consider this in future updates. Thank you again for your feedback
I’m interested but the domain menu when entering a domain doesn’t work.
There is no scroll bar on the site/pages, is it possible to have one?
The search engine for demo is working. it was only not set in demo which thanks to your remind I did it now. it works now if you check. also the scrollbar is available. it only depends on your browser and device. currently I can see that in chrome latest version.
About domain check on menu, now stay on the same page, still not working, and I would like to see it working.
About scrollbar, chrome version 101.0.4951.54 on desktop not showing any scroll, only on firefox, this is very important, we can’t depend on being on the latest version to show this, I’ve never had problems like this on other sites, even with late versions (but not that old of course)
about the domain cleared the object cache. It’s ok now I promise 
about the scrollbar honestly it’s strange since that I already checked safari, firefox, chrome, edge. none had any problem showing that.
there must be something else from your side.
Nice theme but doesn’t support RTL.
Hi, The RTL version will be released within 1 week. we are currently working on it.
It now fully supports RTL
Thank you so much
I have problem with importing rtl demos ( rtl versions not imported ) and I sent you an email to guide me about that
Your Email has been answered.
I did not receive any emails from you, if you may send me again or give me another method of communication to keep in touch with you
Sent it again
Thank you
Welcome
