285 comments found.
Hey I am facing one issue with MY DECOR theme. One icon and Mobile menu hamburger is not visible when I use mobile for website website.
Hi prince121121p1,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
Hello, I can change the Show only products on sale checkbox option to active and passive in the shop section of mydecor theme. Is there an option to translate this text into Turkish?
Show only products on sale checkbox ?
Hi gerol2,
You can use the Loco Translate plugin. You go to Loco Translate > Themes > MyDecor > search and translate your words. Or you go to Loco Translate > Plugins > ThemeSky > search and translate your words.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hi , When I want to import the demo content I get this message “Whoops, there was a problem importing your content. Reason: http_request_failed – cURL error 60: SSL certificate problem: self signed certificate.” Do you know what’s the problem? Thanks
Hi gclement28,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
I sent a message before, but I have one more problem, my product images do not appear as I have uploaded, my original images are colored, but after uploading to the site, their colors become pale. For example, please check the links.
Product image on the site: http://www.koz10.com/index.php/product/royal-berber-tezgahi/
Original product image: https://i.hizliresim.com/kqd09qu.jpgplease help urgently
Hi sercan205,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
I opened the ticket and forwarded the necessary information to you from there, please help as soon as possible.
Hi sercan205,
I have replied to your ticket. Please check it again.
Best regards,
I suggested this theme for my workplace, but although I added 360-degree images, the 360-degree view button does not appear on the product detail page, and I cannot see other images of the product, only the main image.
I need your urgent help.
Hi sercan205,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
I opened the ticket and forwarded the necessary information to you from there, please help as soon as possible.
Hi sercan205,
I have replied to your ticket. Please check it again.
Best regards,
HI – i am stuck on shop page TOP Categories. i couldnt find the option to change add/Remove particular categories to be shown on shop Page at top. please guid me. Thanks Regards, Syed
Hi TheSyedGOC,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
Thanks for a good theme!
I want to change the attributes of variable product to dropdown. How can I get it? Thanks
Hi mikala10,
Please watch our tutorial video https://www.youtube.com/watch?v=N6WUQFdzeoI&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=8
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hello, i have a page www.thelightning.cl . I can´t optimizate more to be quicker
Thanks
Hi thelightningchile,
The speed of a website depends on many things:
- Hosting performance: If you check your website here https://tools.pingdom.com/, you will see that it takes much time to receive a response from your hosting. So, you should contact your hosting provider and ask them to check to host a performance for you.
- Plugins: you should only install the necessary plugins.
- Images: you should optimize the image with Photoshop or https://tinypng.com/
- The distance between server and visitors: when you check the website on gtmetrix or other online tools, they request your website from their server. So the result is not correct.
You can also install the W3 Total Cache plugin after you have finished building your site. Please read this article https://skygroup.ticksy.com/article/7374/
For more information about WordPress Optimization, you can read this article https://wordpress.org/support/article/optimization/
Also, you can read the document at the link https://www.wpbeginner.com/wordpress-performance-speed/ so information.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Goodday Sir/Madam, I have a problem with a few translations, somehow I don’t get: CART (0) Your cart is currently empty – CONTINUE SHOPPING – View your shopping cart – translated to dutch.
It is the cart button right above in the menu. I have tried it with Poedit and Loco Translate. Hopefully you can help me. Thank you.
Site: https://muswitgoed.dewebsitefabrique.nl/
Gr TM
Hi tevredenmarketing2010,
Please try updating cart (add/remove product from cart).
If it still does not work, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi! I’m on Desktop and when I click on the left side (menu chart) the modal appears but, the screes turn on in black, the same when I’m trying to search something. It’s correct, or maybe has to do some blur idk
Hi petjadestrobades,
It is just the overlay background which allows user to close the modal when clicking on it.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hi guys, i’m browsing for WordPress, Elementor, ecommerce themes to sell food products online. I came across this theme which I really like as looks clean, simple to use (functions) and I liked the side dropdown search bar.
I hope the installation process is really easy as I wish to use the Home 2 demo and in regards to the currency switcher is it possible to add GBP pound sterling to the menu for customers in the UK?
And two; to add more languages that will easily switch and convert the text to the chosen languages if possible?
Hope you can update me so I can be comfortable in purchasing this theme.
Thanks
Hi NOKOLI,
Thank you for being interested in our theme!
- You can easily import our demo content. Please read our documentation https://docs.theme-sky.com/mydecor/#demo-content and watch our tutorial video https://www.youtube.com/watch?v=PAQDjlXAkgA&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc
- About currency and language, if you use only one currency and language, you can change them easily. If you need multi-currencies and multi-languages, please read this article https://skygroup.ticksy.com/article/11782/
Have a nice day!
how to edit popup login
Hi raymomo100,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Have a nice day!
Hi, I have purchased your nice theme but the problem is that google does not see my website. How do I fix it? It has been a long time since purchase so it should be already on google. A the next problem is, I have this text at the top of the admin page key “00” in /www/doc/www.lizi.cz/www/wp-includes/class-wp-locale.php on line 298, how do I fix it? My page is www.lizi.cz. Thank you very much.
Hi lizicz,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Have a nice day!
Hello, Please, I’m finding it difficult editing my menu. How do I view the theme documentation so I can effectively edit my theme? Thank you very much. It’s urgent, please.
Hi Trustedpen,
You can see the video at the link https://www.youtube.com/watch?v=jRZC6s3lJCE&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=2, https://www.youtube.com/watch?v=b_ag1SxSeJs&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=3 and https://www.youtube.com/watch?v=CwBYxM5Ms3k&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=4 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Plz help me to show the saved price also in shop page
regular price- sale price =saved amount
Hi techoffer,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Have a nice day!
Hello, is there a way to translate the theme to German? We use the theme for a German shop and the checkout card and other elements are in English.
Hi abdelo123,
You can use the Loco Translate plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hello, I bought this beautiful theme. I started customizing. But I have some problems. The first of these is that the menu does not appear on the main page in the header on mobile. The logo has shifted to the left. Here it is: https://i.hizliresim.com/hsyikvh.png
I also want the sticky menu at the bottom of the screen to show on every page on mobile. It’s annoying that it doesn’t show on the homepage.
Can we make the sticky header always sticky? It is not sticky at the top of the page. And that can be distracting.
That’s all for now. Thank you so much. 
Hi halilsncom,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Is there a way to enable meta to display in the cart? I am working with variable products and would like to show order details.
Hi Roldeco,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
TS Product Deals element in Elementor is not working
Hi digitalg0utam,
Please see the video at the link https://www.youtube.com/watch?v=X2Jz2rrjk5w&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=9 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your website information. Our support team will help you check it.
Have a nice day!
1) How can I change the lay-out of the product pages? 2) How can I delete the product review/comment section on the product page 3) How can I edit the header? I want to add my telephone number on the header
Hi jimmydg,
1. Please watch our tutorial video https://www.youtube.com/watch?v=yPuum8_sPig&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc&index=7
2. You go to WooCommerce > Settings > Products. You disable the Enable product reviews option.
3. Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
