Hello,

Thank you for reaching us!

We have deregistered the purchase code for you. You should be able to register the theme now. Please note that it’s necessary to deregister purchase code before resetting your database or reinstalling your WordPress.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Ok… Please guide how can i edit animation that comes at the loading of this page – https://ginevra.qodeinteractive.com/landing/

and its content “meet ginevra” on spinner

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

When you install our theme and import the demo content, you will get all the pages you saw on our live demo, as well as both of those pages in question. After that, you will be able to set up your own home page, by following the steps from this article.

Do let us know if you have any questions.

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Hi there,

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.

If you need any further assistance with deregistering, please we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

We’ve located your ticket and we can see that your ticket has been updated with an answer and that you mark it as solved! If you need any further assistance, please continue the conversation at Help Center.

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yes, thank you for your answer finally

You’re welcome, glad that we could help!

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Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hello,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

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Hi,

Thank you for choosing our theme!

To install the theme please follow instructions from this article – How To Install A Theme Via WordPress.

If you are getting message “The package could not be installed. The theme is missing the style.css stylesheet.”, this usually means that the wrong file is being uploaded. Please check to make sure that you’re uploading the correct ZIP file. Here is Envato Article where this error is explained.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Thanks, activated and solved! I have another question, when I enter the Wordpress profile the theme works while when I disconnect the profile is no longer displayed. Do I need to change any settings?

Hi,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Thanks for writing in! You can always import the demo content, after you install the theme. So please follow this guidance from here.

We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you!

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Hi there,

We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help

  Support    Edge Portfolio part of   Qode Interactive

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Hi there,

We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help!

  Support    Edge Portfolio part of   Qode Interactive

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Hi there,

Thank you very much, we are glad you like it!

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