234 comments found.
We are trying to contact you about integration with Recharge application. Currently our support is expired but we are ready to renew it. We are asking you to confirm as can you help us with Recharge integration. Our ticket is still open in your system. Please consider our request because it is crucial to finish payment integration with Recharge.
Hi. dear support. Sorry for a late reply. We keep in mind your question. We are waiting developer’s review on your task. We will answer you during a day by the ticket.
Can I please have the new purchase code sent to me ticket number #286696
Hi, dear customer. Done.
For some reason the theme’s “Buy it now” button ignores Shopify’s line item properties – https://shopify.dev/api/liquid/objects/line_item#line_item-properties
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hello,
For some reason my contact form is giving me a error saying “liquid error (sections/contact-form-shop-info.liquid lne 38): Could not find asset snippets/form-status.liquid” How do I fix this? It seems like a snippet code is missing.
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Am Looking to Purchase your theme, but so for i found two major issues – 1. Ajax Search Option Missing, Predictive Search Missing & 2. I think there will Website Speed Issue.
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Olá, tentei enviar um e-mail para você, e agora vou postar isso aqui… Você não me ajudou e estou tentando lançar meu site, mas não consigo porque você tem essa janela que aparece dizendo que tenho o tema verificado em um site diferente.
O “site diferente” é https://grupo-lojas.myshopify.com que era um site de prática e não um site de produção. Agora, estou tentando lançar o site do meu produto em um site diferente da Shopify e não consigo me livrar do seu pop-up irritante dizendo que preciso comprar uma segunda licença.
Eu já deletei seu tema de https://grupo-lojas.myshopify.com, então por que ele continua sinalizando esse pop-up irritante? Poderia me ajudar, pois preciso do tema em meu site de produção https://lojelomarketplace.myshopify.com
Hi, dear customer. License is moved to https://lojelomarketplace.myshopify.com
Hi, when my products go out of stock ( zero inventory ), they are disappearing from the collections pages. How can I still display those sold out products, except with a Sold Out badge?
Thanks
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hello, if I purchase, How many stores can I install this theme on?
Hi! One theme for one store.
Hi, i was going to buy the theme and your demo site said it was $41 and i cam on here and its $93, how do i get it for $41?
Hi! Sorry for that mistake. I will check the demo. 41$ is an old price. I will clean it.
oh ok, is there any way i can get it for that price since i really want it but i can’t afford it for $93
Hi. Unfortunately, we had to increase the price from today by our plan. Less price has not been already rentable. Our team developer’s support time rate per hour is increased.
ok thanks
Hi, i just got the theme, i want to get the scooter demo and i just added the home page like the instructions say but its not showing any of the images or anything like like that, how do i get it exactly the same as the demo?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hi, am i able to get a refund? this is not working for me. Thanks.
Hi, dear customer. Have you read this article http://big-skins.com/foxic/manuals/#FOXicHomePages ? And have you registered in our ticket system https://big-skins.com/help ?
Hi, it’s not working for me and i can’t deal with this. please just process a refund, thanks.
Hi, I am still waiting for a refund.
Done.
Hi, I have tried emailing you, and now I am just going to post this here… You have not helped me, and I am trying to launch my site, but I can’t because you have this window that pops up saying I have the theme verified on a different website.
The “different website” is resolitrol.myshopify.com, which was a practice website and not a production website. Now, I am trying to launch my product website on a different Shopify site, and I can’t get rid of your annoying popup saying I need to buy a second license.
I have not actually used this for any production site. So, I will be forced to post more comments and negative reviews until you finally get around to disabling the theme on “resolitrol.myshopify.com”. I have already deleted your theme fro Resolitrol.myshopify.com, so why does it keep flagging this annoying popup?
Help me ASAP, or I just have to keep announcing how your support is failing and for people to not buy your theme.
Hi! Sorry for inconvenience. I think your email was moved to spam folder but I can check it now by searching store keywords in the gmail.
Store license is moved to the new store.
Thank you!
elp
Hi, dear customer. Please give us more information about your request.
Hi, Some of your live demo’s are not working. Can you please check ? - Pets - Cups & Mugs - Stationary
Can you get back to me when they are working?
Hi! Demo is reverted.
Is it possible to change the number of images per row in the gallery on the homepage? Right now its 3 per row and they are very big, my client would like 4 per row. Thank you!!!
sorry there’s 4 but I need 5 lol
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Dear clients! Unfortunately, we will be able to answer your questions intermittently, since our team is from Ukraine, and military operations are taking place right now. Thank you for your patience and understanding.
Hello! If I want a homepage section such as the BRANDS carousel to appear on every page of the website, is that possible?
Hi, dear customer. Our theme is a vintage theme that does not support sections everywhere.
I’m sorry I’ve never heard of a “vintage theme” what does that mean? It’s extremely limiting to not be able to add various sections to other pages, it makes the theme not flexible at all and possibly unusable unless I make my website layout EXACTLY like your demo!
I just checked and it does not say anywhere on this website before you buy this theme that its “vintage” and the basic page building elements can only be used on the homepage…I feel like this is information that should be right up front, no?
Hi. Sections everywhere is a new Shopify theme feature. Themes with badge Shopify 2.0 has sections everywhere feature. Our theme has basic features but not related with Shopify 2.0
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Hi, opened a ticket yesterday #210040 , can you please check it asap. Need to make site live today. your help will be greatly appreciated.
Hi, dear customer. We solved your request by ticket.
can you make a version for wordpress?
Hi! Unfortunately, we do not plan to make wordpress version
Team, I am trying to enable “Custom Text” on this copy of Foxic. However when i enable use TAG to show the custom text box all the variant disappears. I never really needed any help until now. My question is simple which file do i edit to enter the customer code. It is product-template.liquid?
The code I am trying to embed: https://community.shopify.com/c/shopify-design/product-pages-get-customization-information-for-products/m-p/616525
Thanks in advance.
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Thanks ticket logged 801795
Hi, we answered. We wait staff invite from you.
Hallo, is there full support for Shopify 2.0 whit this theme ? Thx
Hi, dear customer. Foxic theme does not support all available 2.0 feature, but theme works like a charm with the latest shopify platform (without new features like sections everywhere etc)
Thank you ! will there be a future Update to Shopify 2.0 with the new features and when ??
We have not planned yet.
Hi, I can’t find the option where I can edit the countries for the ” person just bought Item at ..” can you let me know where to edit this please.
Hi, dear customer. It is in the Theme Settings / Promo Product under the footer section.
Thanks! Is there a maximum of cities? Because I changed the cities and now it won’t show anymore.
Hi, send please staff invite to bigstepscenter@gmail.com and we will check it.
