220 comments found.
Hello, some time ago I bought a license of the Foxic theme. But I can’t use it in my store because I get the following message “Purchase code is already assigned to store https://avenidashop2.myshopify.com."
However, that store no longer exists. I would like to be able to use the theme in my new store. Is there any way to release the purchase code? Thank you so much
Hi! The license is moved to https://f6040b.myshopify.com
Excelent, Thank you so much
Hi, My header part all unable to see but the elements are still there. Please show how to fix. I did try to reach out by ticket but there was no confirmation email send to me.
It solved
any updates on when Foxic will be updated to Shopify 2.0?
Hi, dear customer! Thank you for your feedback! Unfortunately foxic will not be updated to version 2.0 The theme is stable working but in its limited functionality.
hi, since 5 days in my shopify store using foxic theme,logo and top navigation doesn’t appear anymore,no change has been done to shopify or foxic theme, i sent the ticket too 635932, can you pls advise. can see top nav in backend but doesn’t show in frontend,website is https://singmasters.com thanks Ram
Hi, dear customer! Our support time starts in 3 hours, in our timezone is 06:15 am now. We will help as soon as support day starts.
Good evening, I cant figure out why this is on my blog Liquid error (sections/blog-sidebar line 66): comparison of String with 0 failed. May i please have assistance?
Hi, dear customer! Sorry for the inconvenience. We need staff invite to bigstepscenter@gmail.com Would be better if you send a ticket in https://help.big-skins.com/ with the problem. We answer faster in the ticket system.
I did both already. It took over 2 weeks for a reply. Smh theme is great but support sucks.
Hi, dear customer. By unknown reason we found ticket in a spam folder. We made your request by a ticket.
Do you have a instructions on how to import demo sites?
Hi, desar customer! There is an description on how import skins http://big-skins.com/foxic/manuals/#FOXicHomePages
I replaced the .json file but its not uploading the T-shirt theme. I sent a support ticket also.
Just checked a ticket, and we do not see a ticket. Send please a number and maybe create a new one, please. We are waiting for it and ready to help you now right now.
651814 is the ticket#.
Thank you! We answered by a ticket.
Any update?
It is in progress status now. Support team will answer asap ( ~20 min )
can i please have assistance with my issue.
I have just answered you in the ticket about demo content
You did the same thing I did. There is no demo content on the site. I even sent a screen shot in the support ticket.
Unfortunately, we do not install demo content, we can only install theme and skins.
can you please install the skin? You did it when I purchased the the theme. So whats the difference now?
We installed it, please check it again in the ticket
its cool. Don’t worry about it
Regret spending this much on this shit
The menu isn’t even installed.
The layout is not the same. The menu is not the same. I’m not even talking about the photos. When someone purchases a theme, they expect to add products to match the layout. This was done for me when I bought the theme plus support. They requested I add them to my Users and permissions. They were already there. The banner row is missing. The menu doesn’t match. The product carousel is missing. I don’t understand why it’s an issue to check that out.
Theme is cool support sucks.
The skin is installed – it’s your job to populate the widgets with content. Navigation you need to setup as described in the theme documentation http://big-skins.com/foxic/manuals/#SetupNavigation
Hello! I still haven’t received the activation email for the support in http://help.big-skins.com/ 
When I try to install the Downloads to Shopify, even after following the steps on your help center, it says “Zip does not contain a valid theme: missing “layout/theme.liquid”
I tried logging in to http://help.big-skins.com/ but no activation email was sent to me. Given this, i can’t create a ticket without the activation email. Who can help me create the ticket?
HI, dear customer. Send please your email that you registered to bigstespscenter@gmail.com We will check your account activation.
P.S By the way, you need to unzip package from themeforest.net and you will find special theme zip that you need to upload to shopify platform.
Hi, I need to remove the “Support time ended…” message from my theme. How to remove it? Thanks!
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will help you asap.
I did invite the support, got a text and email saying that Foxic theme is now working but the theme is not still working.technologypearl.com
Hi, I did invite the support, got a text and email saying that Foxic theme is now working but the theme is not still working. I tried it again and again several times it’s the same thing the products are not showing.
Hi, dear customer.
You need to upload a video from desktop on any hosting and share link with us in the ticket or send the video by email to bigstepscenter@gmail.com
Hi, I have sent the video you asked on the email * **bigstepscenter@gmail.com
Hello, is anyone going to reply to my email or messages that I sent on 15th?
Is this Foxic theme working or not? And how long will it take to reply to my emails or fix the problem it has been like 3 weeks already. I sent the video 5 days ago but nothing is happening no reply or anything. What is going on? This is really outrageous now.
Hi, dear customer. You need to set the default product template for products. Not quick view https://monosnap.com/file/dNhz4WBYFrGG4AxXEYRC3n5R7AmkCX
Hi, can I customize the t-shirt themes color? Or is the only option pink?
Hi, theme has settings Colors. You can modify it.
Purchased the theme with support. I can’t use it. It’s asking for verification—Shopify support agents will not help. Its a 3rd party theme.
The task is sent to the developer to install a t-shirt skin.
is there any plans to add ( the add section to every page ? )
Hi, unfortunately, we decided that Foxic shopify theme will be a stable vintage shopify 1.0 theme.
how to remove Theme Is Not Verified!! ticket NO 214473
Hi, dear customer. You need to paste the theme purchase code in Theme Settings / Theme Verification https://prnt.sc/wls9ih
this theme supported for Saudi & Emirates currency SAR, AED? if not could you add them?
Hi, sure. Theme supports currencies.
Did this store item crash? I was debating purchasing but now I can’t preview. Is there another website I can preview this shopify theme?
Hi, dear customer! You can check it now.
Hello, i wanted to ask if there is a possibility to put an option as a dropdown menu on certain product page, and to put another swatches option on some others. If there is a possibility, can you explain to me how i could set that one option is shown on certain pages and another on others. Is there any possibility for that? Thanks in advance, have i nice day. If u can answer as soon as possible, it will be fine. Thanks a lot. I send u a ticket last week.
Hi, dear customer. Unfortunately, individual per product option of selecting dropdown or button swatches is absent in the theme. We can extend your theme, but such type of customisation is out of the free theme support.
Hi, dear customer. Unfortunately, individual per product option of selecting dropdown or button swatches is absent in the theme. We can extend your theme, but such type of customisation is out of the free theme support.
hello i have sent you two support ticket with no reply from your side. can you please check your ticketing support website
thank alot
Hi, dear customer. Send please ticket numbers. We will check it.
Hello, i wanted to ask if there is a possibility to put an option as a dropdown menu on certain product page, and to put another swatches option on some others. If there is a possibility, can you explain to me how i could set that one option is shown on certain pages and another on others. Is there any possibility for that? Thanks in advance, have i nice day. If u can answer as soon as possible, it will be fine. Thanks a lot.
Hi, dear customer. Unfortunately, individual per product option of selecting dropdown or button swatches is absent in the theme. We can extend your theme, but such type of customisation is out of the free theme support.
hello, some of your demo-sites for specific theme variations are down. could you check?
also a question regarding the images/backgrounds used in the demos… the tshirt demo looks very nice, the backgrounds are beautiful. do you provide the source images for the background images so that we can remove the default items/tshirts shown in the demo?
Hi, dear customer. Thank you, we checked the links and sees they are working well. Send please a link that does not work. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
thanks! all demos are working now.
regarding the images/backgrounds used in the demos… the tshirt demo looks very nice, the backgrounds are beautiful. do you provide the source images for the background images so that we can remove the default items/tshirts shown in the demo?
or how do we adapt the background images of the default demos?
Hi, dear support. We can help and advice how to upload images the same as on the demo only in the private ticket system.
The software version in description says 2.0 Is it compatible with that?
Hi, dear customer. Yes, theme is stable and works in the latest Shopify 2.0 platform, but it does not have some latest options as sections everywhere.
is your theme algorithm aligned? AAP®Technology
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
