209 comments found.
Is there any mod to test, I wanted to see the dashboard
Hi darlissonalencar, There no mod to test. Thanks
Hi,
I hope all is well. I have a question regarding paragraphs. I’m having trouble having the posts display normal paragraphs after creating them in Wordpress. The text always looks as a single block. In order to create paragraphs on the posts I have to use the
code.
How can I get the posts to show regular paragraphs without the need of using additional coding in the post?
Thanks!
Best regards.
Hi there, Can you please share screenshots related to your issues? Please drop a mail at gentechtreedesign@gmail.com. Thanks
Hi Gentech, I hope you are having a great day. I’m still waiting for a reply to my email regarding the paragraph formatting issue. I’ve sent two emails already. Please advice. Thanks!
Hi garydelorenz, Sorry for the delay. Please check your mail. Thanks
@garydelorenz care to share how you disabled the little + sign? I need to remove that sign and the share and heart signs as well. @gentechtreedesign is there a menu for this or do we need to customize the theme from a coding standpoint?
I removed it by editing the code but if you have it somewhere in the theme just let me know
Hi pateplay,
Please check the theme options. https://nimb.ws/TtfJ1m Thanks
i have search button with the theme but how to make it works ?
HI sbessot, search button is working. if you face any issue then record a screencat and send a mail to us. Thanks.
Will I be able to turn the web into a mobile application, cause I want to purchase it
Hi CashoutMedia, Sorry, for now we have only a web version. Thanks
Hi, Could you please provide me with an add-on that makes the sign-up page accept a phone number instead of email address? I want a phone number from a user, not an email address. I tried to change it but didn’t work. Please, help me with this.
Hi yoyo2p, We used free membership plugin. https://wordpress.org/plugins/paid-member-subscriptions/
So it is not possible.
Thanks
Is there any way I can change the email field into a phone field? I really need this. It’s not possible because it is related to WordPress registration?
Hi yoyo2p, According to WordPress registration rule email address is required. So for now it is not possible. Please read their forum: https://wordpress.org/support/topic/stop-mandatory-email-on-registration-or-use-phone-numbers-instead/ Thanks
working with self-host videos? and get auto thumbnail?
HI AnonymousGroup, Yes it is working with self-hosted videos but get auto thumbnail is not supported. Thanks
Hi your theme look great, Is that can addon other payment integration plugin?
Hi tvdrashow, Sorry this is not available. Thanks
when you releasing WordPress 5.9.x
HI woodysGFX,
We will release in next week.
Thanks
Looks great but cannot find in demos a situation where the user playlist can show on the right as video thumbnails along the main video in Center evident all the time like a simple video player with shown thumb playlist on the right (or left or bottom) so the videos can play one after the other without changing the window. I hope you understand what I am saying.
also is autoplay supported along with automatic play next with audio engaged? Thanks
HI Freesongs, This feature is not available. Thanks
Hi ! I have another question about the payment gateways ; what do you mean by “do dome customization” ?
Do we have to use another plug-in ? Or do we have to code ?
Thanks in advance,
HI nicolaspeyron2, You have to code. Thanks.
Amazing theme but it stucks on Import demo content, it’s been 2 hours already and still trying to import demo content, please help.
it turns out that my sever has freezed, after restart it works perfectly now, thanks for this awesome theme 
Good
Hi,
I noticed that when the pages banner is disabled, the post titles also get disabled. I think this is a glitch because if you post a news article, the headline should appear on top of the post, even when the page banners are disable.
How do I enable the post titles without enabling the page titles? Thanks!
Best regards
HI garydelorenz, Please help us with some screenshots regarding to your issues. Thanks.
Hi garydelorenz, Please drop a main on gentechtreedesign@gmail.com. So we can provide a latest file with changes. Thanks
Hi. I’ve sent a couple of messages to your email regarding the issue with the post titles. But I have not gotten a response. Please advise.
Thanks!
Hi garydelorenz,
Ok we will check and come back to you soon.
Thanks.
Thank you. I’ve waiting on your advice on this issue for over two weeks now.
Hi garydelorenz, Please check the mail.
Thank you so much! It worked!
Welcome
Hello. I have some pre-sale inquiries – In Subscription Plans can I add other payment methods from Argentina such as MercadoPago or Mobbex?
Hi there, Sorry but this payment gateway is not supported. Thanks.
I have another question. I created a new landing page abut the menu is not on top of the image as in the movie and video pages. How can I get the menu to display on top of the image with the same transparency as the movie pages? Thanks!
Hi there, You can do this by hiding the banner from the page option. See the screencast: https://localhost/production/streamlab/wp-admin/post.php?post=6738&action=edit
If you have more queries then please drop a mail on gentechtreedesign@gmail.com
Thanks.
The link you provided for the screencast is not working. All I need now is to be able to get the menu to look the same in all pages, with the images behind it with the same level of transparency. In the page I created, I cannot get the hero image to go full screen and it sits below the menu, instead of behind it.
Hi garydelorenz, Please send your wp-admin details on our mail. Thanks
Thanks for your prompt response. I figured it out.
Best!
Thanks
One question: How can I disable the little + sign (add to playlist) option from the videos? Thanks!
Hi there, This feature is not available. Thanks.
It’s. I found it and was able to disable it.
Hi garydelorenz, Nice to know that.
Hi, I have installed the theme and all the required plugins. But I cannot make any changed to the site because the “The Options” is not showing on the Dashboard.
Also, I created a new landing page and it displays the title of the page on the top. I did not find an option to disable the title from the “edit page” section. Please advice. Thanks!
Please disregard previous message. I was able to fix the problem. Thanks!
But I still need help with disabling the page title. Also, The “More like this” section below the video is showing a single column of videos (very large images). How do I get it t display a grid with four columns like in your demo? Thanks!
Please disregard all previous inquiries. I figured it out.
Hi garydelorenz, Happy to know that. Thanks
Hi, I just purchased your theme and I’m having trouble installing the required plugins. When I click on “Begin installing plugins” I get the following error: “Cannot load tgmpa-install-plugins.” Please advice.
Hi garydelorenz, Please see the screencast: https://www.awesomescreenshot.com/video/8112245?key=a021d07455984636e9e98d9103672c27
If you still faced any issue then kindly share your wp-admin access on our email.gentechtreedesign@gmail.com Thanks.
Hello Team,
Presale question -
1) What payment gateways are included? 2) can we add more payment gateways like ccbil, epoch, checkout and receive multicurrency? 3) can we edit or modify the looks of a page and its content? 4) If we want to add a live streaming can we integrate third party plugins with this theme ?
Thanks
HI amitkumar7777, 1) We used free plugin and it support Paypal only. 2) You need to do some customization for it. 3) You can edit the theme and code as per your requirements. 4) Can you please tell the name of the plugin? Thanks
Hello sastraky here I’ve been using this theme since last year, is it possible ask some additional features via zoom meeting? of course I’ll renew the support service fee.
Hi there, For now we are not provide any customization service. Thanks