3032 comments found.
Hi there, the navigation on my site is not working. I can click the icon on desktop but the menu does not appear, it only appears on mobile, is this a known issue? Thanks!
Hi,
Thanks for reaching out.
Additional links where we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I bought this template months ago and I’m just going to start developing an ecommerce now.
I have 2 specific questions that I consider to be BUGS in the demos:
1. Difficult to click QUANTITY selector on mobile devices: https://drive.google.com/file/d/1X-9TljT8sRcIS9mfMmVsOrhhLW1ImefK/view?usp=sharing . As you can see, not being able to click, the quantity doesn’t vary, so that’s a big deal. Possible fix: Better styling and enlarging the clickable area for the finger (reference: Stockie Theme)
2. When the image is enlarged in the product detail, the image is always visible even if you close it and scroll through the rest of the page. It does not hide again and thus interrupts vision. It happens on both mobile devices ( https://drive.google.com/file/d/1XHFGhWdNUPTCq6cTb2JOTG6UQ_NDxv5c/view?usp=sharing ) and desktop computers ( https://drive.google.com/file/d/1u0Hsw41kbZyTdV85QUXym7s1_Du05bbv/view?usp=sharing ).
Both problems happen in Chrome and in Edge. I guess also in other browsers.
Thanks in advance.
Hi,
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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After recent update I encountered a problem with darkmode, The Horizontal Accordion elements aren’t changing to required color. https://kangaroo.agency/contact-us/ kindly check. Thank You
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I would like to ask you, if you have any showcase of real websites created in Ohio.
Thank you
Hi,
Thanks for reaching out.
Unfortunately not.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Z-index on gallery (WPbackery) doesn’t work, images are not in the right proportions etc, a real mess. Once i solved the issue with : .gallery-opened .page-container { z-index: 1000 !important; }
Now it doesn’t work anymore.
Hi,
Sharing the linkwhere we will be able to check that will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello,
I tried renaming the theme folder and I received this message:
“Ohio Extra” plugin is not supported by this theme Please use this plugin with Ohio theme, or deactivate it.
Is it possible to rename the theme folder with this theme?
Hello,
Here’s the guide:https://docs.clbthemes.com/ohio/tips-tricks/#change_theme_name
But note, renaming your theme will stop its automatic updates, you should do it manually in the future.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Try to follow this guide:https://docs.clbthemes.com/ohio/tips-tricks/#strings_translate
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Dear,
After upgrade to new Ohio version [Ver 3.1.0] – June 22, 2022, we have bug with WPML dropdown switch on mobile site version: WPML dropdown switch is displayed double (once in main header, beside logo and once in hamburger menu)...Can you please fix this…thanks in adavance!
Hi,
Additional links/ screenshots where we will be able to check will be much appreciated for us to proceed further with your inquiry.
Thanks!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, thanks for fast response,
Site link is: dsox.co
Photos of bug: https://tinyurl.com/yjj9bhcy https://tinyurl.com/3mnzvy9t
@media screen and (max-width: 768px) {
.menu-optional .lang-dropdown {
display: none;
}
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks, fast and professional as always…solution works perfectly 
Glad to hear that! 
Dear Team, i had bought this theme i no way i can activate my theme without access to https://account.envato.com/sign_in?to=envato-api.. Kindly assist aSAp
Hi,
Thanks for reaching out.
Unfortunately, the only way to activate the theme is to proceed through the existing activation steps.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Refused to display ‘https://vimeo.com/' in a frame because it set ‘X-Frame-Options’ to ‘sameorigin’.
The fix is to change the VIDEO element > Video URL > to accept just the Vimeo Video ID. And then your URL would create //player.vimeo.com/video/{video_id}
https://cdn.zappy.app/5696842615bb342277834117d6457b27.jpegHi,
The following format should work:https://player.vimeo.com/video/356065748
Here’s the live example:
https://ohio.clbthemes.com/video-widget/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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There is multiple issue with the CSSand the support was not helpful, here is the main issue in the classic shop demo dark mode on mobile menu the links still on the original main color which is not readable,
second issue is the products images has to be light background because you cannot change the button on the card independently to change it you have to change the main color which doesn’t make sense if you need to add product image the button always not visible?!
https://ohio.clbthemes.com/demo19/The support didn’t help much he guided me though where I can add my custom CSS code!
Hi,
Thanks for reaching out.
Please, get back to us at our help center and the following ticket: https://colabrio.ticksy.com/ticket/3075841/Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have mentioned that I did and was useless
https://prnt.sc/SdurQKcCR0GJ
I’d kindly ask you to get back to us at our help center in order to not duplicate the discussion in two places.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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You don’t need my credentials as this issue is in your theme demo, you can fix it on your demo and guide me though it
It should have a way from the backend to change by anyway you have it In the demo
.woo-products .card-details,
.woo-products .icon-button,
.woo-products .add_to_wishlist.button:not(.-reset-color), a.button:not(.-reset-color){
color: #fff;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Is this will work on both dark/light modes? How about the mobile menu on dark mode the color still dark
You can use the following code to make it working with a dark mode as well:
.woo-products .card-details,
.woo-products .icon-button,
.woo-products .add_to_wishlist.button:not(.-reset-color), a.button:not(.-reset-color){
color: #fff !important;
}
As for the mobile menu, try to check our demo in the incognito window. We’ve already solved the color issue and the fix will be available in our further update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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When I can get this mobile menu fixed?
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will provide a hotfix for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have a ticket and I have mentioned multiple times it’s not helpful
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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is this will work on both light/dark modes?
Yes, it will.
Didn’t work it changed the color to white but in both dark and light modes?!!!
Dear nadernash,
You don’t have to duplicate each message in several places. Please, get back to us at our help center.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I cant activate the license, the popup just closes and nothing happens.
Hi,
Thanks for reaching out.
This usually happens when some browser’s extensions/addons block our activation popup. As a solution you can try to disable browser extensions or just try to use a different browser for this operation.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, wish you are ok. On the services page I have 2 tabs as in the picture below. https://snipboard.io/MZv0gF.jpg
How I can remove these please? Thnx
Hi,
Thanks for reaching out.
Open the specific page and navigate to Page Settings > Page > Page headline subtitle and clean up the field content.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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When i made changes with elementor it’s showing me server error 403
Hi,
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Already created
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello , is there an option to bring random projects when the filtering is on ALL ? in portfolio
Hi,
Thanks for reaching out.
Unfortunately not.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there. Is there a way to use elementor theme builder for the foooter layout? I tried and when i enable for the site, the header completely disappearing from my website. Also some elements like testimonial slider. What can cause this?
Hi,
Thanks for reaching out and notifying us. We know about the mentioned issue and still working on it. We will add a fix in our further updates.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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How can i change the link for the portfolio? right now it is “project” like https://xxx.com/project/xxx/ ... where can i change that? thx in advance
Hi,
From your WP admin panel navigate to Theme Settings > Portfolio > Project Page > Project URL slug and set the required value. Do not forget to rebuild Permalinks (Settings > Permalinks) by clicking the “Save Changes” button.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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How do I change this section in the product? https://prnt.sc/yJJmTCYEQwcK
Hi,
Thanks for reaching out. Please, check this tutorial: https://docs.clbthemes.com/ohio/woocommerce/#builder_usageSincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I just purchased this theme and I’ve done a fresh re-install of my Wordpress (now latest version). I’m getting an error when trying to activate the WPBakery plugin: Warning: require_once(/[redacted]/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php): failed to open stream: No such file or directory in /[redacted]/wp-content/plugins/js_composer/js_composer.php on line 31
Any ideas?
Thanks.
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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How can I get access to the template from the main site? https://ohio.clbthemes.com/
Hi,
Just install the following demo:https://prnt.sc/INE4J7Tddcvr
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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