727 comments found.
Hi!
I would like to make a suggestion. On cart, make the + on right and the – on left to change quantities: https://prnt.sc/ods1RVagRow3 I think it makes more sense commonly…
Hi,
Thanks for getting back and notifying us.
You are right, we’ve checked and found a style issue on the Checkout page that causing the wrong switchers position (it looks the way it should on the Product page.) We will a that fix in our further update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Perfect, thank you
You are Welcome!
Hello! I was trying to set product recommendations (https://woocommerce.com/pt-br/products/product-recommendations/) after product tabs but they don’t show up. Shouldn’t the theme be compatible with woocommerce products? Can you help me?
Hi,
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Perfect, it would be awesome if your theme was compatible. Maybe it is just a hook missing to set the product recommendations in the right position. Please keep me updated
Sure, we will do that.
Let me make a suggestion since you’re making this. If the product recommendations are set on the plugin “after product tabs”, the actual “upsells” section should be replaced automatically….
Hi,
Thanks for your suggestion, we will check this out.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Dear ricardoaraujo330, since the Product Recommendations plugins is not free we need a copy to be able to test it with our theme. I’d kindly ask you to send it via email.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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sent!
Thanks!
Hello, on January 18, 2021, we submitted the application with the code “2662419” on the Ticksy site due to the Dropdown Menu problem of the theme. Since you solved the problem on a site-based basis, I think the problem reoccurs as the theme gets updated.
Could you please share the solution of this problem with us?
As a reminder: https://streamable.com/9qqijk
Hi,
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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@colabrio, Thanks for the response. Before the public update, any chance you could share how you did that edit?
Send us a personal message and provide your temporary WP credentials.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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@colabrio thank you, I send it.
Please check if looks better now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks a lot. <3
You are Welcome!
Hello again @colabrio, the problem I mentioned at first still persists. I thought the problem was solved since there was no problem with my screen scale. It continues on low resolution screens; Thank you from now.
Reminder video for the problem: https://streamable.com/9qqijk
Hi,
Here’s the SS for 1280px resolution:https://prnt.sc/xI1jCVkqe5iz
Can you specify the “low resolution screens” where the problem still exists?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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1460×920 (macbook) size. I think when I do this as “inspect” from the browser, it shows as “working”, but when viewed directly from the computer, it looks broken.
Try to check it again. It should work now.
Hello,
Currently, 2560×1235 resolution on large screens; The 1st menu opens without any problems; When opening the 2nd menu, it comes over the 1st menu.
The problem with small screens we mentioned earlier is solved.
Ah, sorry. Can you please check one more time?
Hello, thank you, we see that it works smoothly on all devices now. Good luck to you. (Additional note: Will these fixes be included in the next update to the theme? Because we will be very sorry if what you have done is lost with the next theme update. Like # [Ver 1.3.4] – July 25, 2022) Thank you very much for your theme and your effort and help. You are amazing.
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And there was a search issue in the bilingual version of the site. I think I’ve reported this to you, but I guess I’m misremembering.
https://ugurlarplastik.com/tr/home/ when you search in the search box on this page (with enter, pressing the icon, and the see all button at the bottom) it works differently. One of them is searching the other language page. One works differently. If you take a look, you’ll understand more clearly what I’m talking about.Yes, it will be working regardless of further theme updates.
As for the search issue, I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, regardless your recent comment just try to get the latest version of Stockie theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! I noticed that my blog links are not showing correctly. They show all black, same as regular text so it cannot be identified before hovering an actual link. I would like to have it like your demo theme: https://prnt.sc/HOoA7dp2NjbH
Where in theme settings can I make it like yours?
Thank you
Hi,
We need just a bit more information before getting this resolved. Do you mind sending us your website URL?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, The website url is floresnocais.pt I was investigating a bit more and the problem identified is that links on blog posts show colors and an underline very subtle, that’s nice. If I create a page for my terms and conditions for example and it includes links, the page doesn’t highlight any link, which doesn’t seem intuitive for me…
https://prnt.sc/3gCkwlR_NsrE
The result might be visible here:
https://floresnocais.pt/staging/?page_id=1463
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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That’s almost ok, but there’s no effect on hover like your demo… Can you please tweak the css?
Now, it should be the same. Please, check it again.
Hi!
I have the “lightbox preview” setting deactivated but it still shows on product page. I had to remove the lightbox preview icon with custom css… please fix it in a future update!!
Hi,
We’ve checked the mentioned option and it seems to work properly. Try to open a specific product and check the local option if it has an inherited value, as it can’t be overridden with the global one:https://prnt.sc/xGFCCJYA8Goe
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Colabrio! Please tell me the URL to call the subscription modal window (analogue #subscribe-init in Ohio)
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, when using the Polylang plugin and searching in Turkish, which is the 2nd language, the result page appears incorrect.
When we press the View All button: Wrong (address in English): https://ugurlarplastik.com/?s=spin&post_type=product&search_term= going to this address.
When we press the “search icon, magnifying glass icon” on the side and search with the enter key. Correct (address in Turkish): https://ugurlarplastik.com/tr/planet/?s=spin&search_term= going to this address.
View All button searches with different link in 2nd language. Can you fix this in future updates? Or what can we do to fix it?
-
https://prnt.sc/hcn6L0ovApFr and social media icons disappeared after updating as you can see here
Thank you very much for your help in advance.
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team which is going to check it.
As for the social media icons check if you have the latest version of the Stockie Extra plugin.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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You are awesome, thank you very much. (There was no sign that the plugin had an update. When we checked, we noticed that it said “required” at the bottom.)
We will be waiting for your update/help regarding the search result problem.
Have a nice day at work.
Glad to hear that 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Two suggestions to improve your theme
Hi! I use your theme for a long time and noticed two details that could improve the checkout, one of the most important pages for woocommerce stores…
1. The “accept terms and conditions” section doesn’t have the box in the correct place, it needs a css to be displayed inline-block
2. In the “apply coupon” section, it should have a small text block saying something like “if you have a coupon, add it bellow” because some clients think they’re forced to add a coupon in order to proceed to the next step…
3. Last and most important, add a setting to your theme so that we can choose to simplify the checkout dropdowns, because you’re theme dropdowns are not compatible with most of the plugins. I created this one on my own to facilitate the customers to pick their billing country, it allows them to search instead of scrolling: https://prnt.sc/WsqJviwifsZj
Hope you can take notes to fix it in a future update, please keep improving this theme!!
Hi,
Thanks for your suggestion
We’ve added this option to our ToDo list and check if that would be possible to implement in the future.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello! This error has been happening a couple of times recenty:
When seeking help about this problem, you may be asked for some of the following information: WordPress version 6.0 Active Theme: Stockie-child (version 1.0.0) Current plugin: (version ) PHP version 7.3.33
Error details
An error of type E_ERROR was caused on line 75 of the file /var/www/vhosts/floresnocais.co.uk/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php. Error message: Uncaught Error: Call to a member function get_cart_total() on null in /var/www/vhosts/floresnocais.co.uk/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php:75 Stack trace: #0 /var/www/vhosts/floresnocais.co.uk/httpdocs/wp-includes/template.php(772): require() #1 /var/www/vhosts/floresnocais.co.uk/httpdocs/wp-includes/template.php(716): load_template(’/var/www/vhosts…’, false, Array) #2 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /var/www/vhosts/floresnocais.co.uk/httpdocs/wp-content/themes/stockie/parts/headers/header-style-1.php(61): get_template_part(‘parts/elements/...’) #4 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(772): require(’/var/www/vhosts…’) #5 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(716): load_template(’/var/www/vhosts…’, false, Array) #6 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(204): locate_template(Array, true, f
Can you please check?
Hi,
We will check that along with the string translation issue. Please, get back to us with a PM.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! Were you able to check it? Thank you
Hi,
You contacted us via email and we’ve asked you for more details when the mentioned issue occurs to be able to debug it:https://prnt.sc/UBwebeKHkMtP
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! What additional information you need to help me on this?
We need a specific URL/condition when this issue occurs to be able to check it.
Sorry, I cannot yet specify the page, I’m only receiving this error when wordpress detects fatal errors and that’s it. All information I have is the one specified on the first comment
Okay, we will try to check with the mentioned details.
Appreciate, thank you
You are Welcome.
Hi! Any update?
Hi,
Try to replace the header-menu-optional-nav.php file in the following directory:
.../wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php
with the modified version.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Thank you o much. I’ve applied the fix and I’ll let you know if the error happens again. Thank you
You are Welcome!
Unfortunately the error is still happening: https://prnt.sc/-xKyaA9GFZJN
Can you specify if the same problem is occurred on your stage website? So that we will be able to check the issue there.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! My support expired but I would like to share this situation here since it’s something you can fix in the future…
I found a WPML string that is not translatable, which is this one: https://prnt.sc/s3lERqAZAP67 (Be the first to review “%s”)
Anyway, I have it translated using WPML: https://prnt.sc/55SZDvOebfs2
In a chat with an WPML supported, I’ve deactivated the theme and all plugins except woocommerce and WPML and this was the result: https://prnt.sc/vf4nC_eW2ub2
This said, I believe you have an issue with this string on your theme that needs to be fixed in the next update! The supported also told me you can be part of their compatibility program: https://wpml.org/documentation/support/go-global-program/
Please let me know if this is something you can fix relatively fast…
Thank you
Hi,
Thanks for reaching out.
We were able to find and translate the mentioned string, check our SSs below: 1. Admin panelhttps://prnt.sc/uVQN_o1J-vxf
2. Output
https://prnt.sc/ji_mJcWa4N7y
Ensure, that you are not using the single-product-reviews.php template in your child-theme (if you have such).
And thanks for the WPML application form, we check that definitely.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio, Thank you for the quick reply. Is there any chance the string is compatible with Loco Translate but not compatible with WPML?
Thank you
I’d ask you tosend us a personal message and we will check that on your WP environment.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio, This was fixed, I found an alternative way to clean up some overlapped translations in the languages folder and it was fixed. Just need help with my next comment: https://themeforest.net/comments/28382275
Thank you
Glad to hear that.
Presale Question!
Is Stokie compatible with WP version 6?
Hi,
Thanks for reaching out.
Yes, it is!
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
The thank you page is not showing the billing and shipping information side by side in columns, but if I inspect the code, it seems like that’s how it is supposed to be. Somehow they’re not side by side, there should be an element making overflow on it… check here: https://prnt.sc/SYc3l2CY61Wk
Is it something you can fix?
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team which is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
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Hello! I’ve got a presale question here: is Stockie compatible with WooCommerce Composite Products plugin? There are many themes that don’t support it and I wanted to double check. Thank you
Hi,
Thanks for reaching out.
Unfortunately, we never tested such a plugin with our theme, and we can’t guarantee its compatibility with our theme.
Sincerely,
the Colabrio Team
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Hi,
I am getting desperate. I have a product where I want to give a discount.
There is a normal price and then I give the offer price. Then on the product page I see the old price and the new price. Old price is crossed out. Now next to the price is a graphic that shows the discount in percent and still the nice word Sale. Only the percentage value is wrong. I gave 20% discount but the graphic shows 16%Sale.
Why does it calculate wrong?
https://koutis.de/produkt/erdnussbutter-mpardas-hanf/Installed are the following plugins that I think what to do with the price calculation:
Woocommerce in Vers. 6.5.1 Germanized for WooCommerce 3.9.2 Germanized for WooCommerce Pro 3.5.3 WPC Composite Products for WooCommerce 5.1.3 WPC Product Bundles for WooCommerce 6.2.1
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Pre-sale question. customer from the Ohio Theme.
1. Will you possible to add a theme option for centre the mobile logo ? Ohio does not have this either, I believe a lot customers need this.
2. Will you possible to make a new footer in the new demo which will have 2 columns in a row in the mobile version ? The current footer is too long and not elegant in the mobile version.
Above are what we are expecting for Ohio Theme as well.
If this will be an update in next version, we will buy Stockie too. this is a great design. 
Hi,
Thanks for reaching out.
We will be able to help you with that by providing a pretty simple custom CSS solution. If that way suits for you, open a ticket with your inquiry at our help center after purchasing.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello, i sent a ticket via support 3 days ago, and i m waiting replay please
Hi,
Thanks for reaching out.
Can you specify your ticket number? Unfortunately, I’m not able to find any tickets from claude007fr.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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What about your demos? I noticed this in the Norebro as well. The first page is ok, but if I want to see examples of pages or items nothing works. It looks like CSS is not loading.
I have already cleared the cache and tried in 3 different browsers, but unfortunately, the same result.
In the demo from Norebro it seems that some php errors are also displayed between the lines of the page.
Hi,
Thanks for reaching out and notifying us.
The website should works properly now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, it doesn’t seem to be working yet.
One of the errors is:
GET https://colabrio.ams3.cdn.digitaloceanspaces.com/stockie_landing/main_demo/assets/hummingbird-assets/922d582cf0e14861cf84adbfbf26f148.css net :: ERR_ABORTED 403 (Forbidden)
We’ve disabled the assets caching and now it should works.
Any plans to add an Elementor version?
Hi,
Thanks for reaching out.
In the nearest future unfortunately not.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi. I just bought this. And I can’t upload any demo data. It says Error: Internal Server Error (500). How do I install demo?
and including plugins don’t have any license
Hi,
Thanks for reaching out.
1. Please, check if your server meets our theme’s minimum requirements:
https://docs.clbthemes.com/ohio/#requirements2. Try to repeat the installing action one more time.
If the issue still remains, I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey Colabrio,
Are you guys aware that in case we add a Woo Product Page to a Default Template page, the theme gets all messed up?
Add to Cart button stops working, Description tab too, plus the related products show up but don´t work on the click.
Is there any way around this issue or the theme isn´t ready for this function? Thanks for your work.
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team which is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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