593 comments found.
Hello, previously I left a comment and also a ticket asking for help, because in the blog articles, the images or videos that are added within the article are not responsive when the site is viewed through a mobile device, until the No one has given an answer at the moment, for me this is crucial. Can someone answer why this problem?
We are answering all the tickets so your ticket has been answered already, please check your spam/junk folder of email to get the reply.
Thanks
I was working on a site and all of the sudden header menu is not overlaying on slider. It is on top of the page with white background. Can you help?
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
cant access the support
This is because your 6 months of free support session has expired. Please renew your support extension then try to signup with your email address.
Thanks
I have had a problem when I want to update the theme, every time I update it they ask me to register it, which I do, although it was already registered and it is only an update, after doing this it sends me to a white screen that says “critical error of wordpress”, I have already done it several times, I even tried to unregister and re-register and nothing, I still have the error, it is very annoying to have to buy support for 18 dollars, when this should not be a problem. Please help
We don’t have any theme register issue while updating the theme and there are many reasons to show a critical error of WordPress so without investigating we can’t give any solution. So further theme support please renew your support extension and create a ticket via our support portal.
Thanks
ya veo varios comentarios iguales un fraude si me vendes un. tema multiproposito y solo me das una licencia lo compre porque necesito hacer varias web en varios dominios y solo con 1 no puedo ni subir mi copia del subdominio a dominio necesito varias licencias es obvio que no vamos a usar 10 plantillas en un solo dominio asi que por favor espero su pronta respuesta
Multipropósito no significa que comprará una licencia y usará el tema en varios sitios. Debería haber consultado la política de licencias https://themeforest.net/licenses/standard antes de culparnos de fraude.
Todos los temas de ThemeForest.net que comprará le proporcionarán una licencia para un sitio solo para obtener más información sobre la licencia, consulte la política de licencias aquí https://themeforest.net/licenses/standard
Gracias
BUENO yo estoy usandolo primeramente en un subdominio y luego necesito subirlo al dominio de mi cliente como hacemos?
Consulte la documentación aquí https://tiny.one/avas-change-domain para saber cómo cambiar el dominio, gracias
Intentare
Good afternoon, I installed Wordpress and used the license code from the purchase of the theme, but I need to reinstall the theme again because I had a problem. Can you send me another license code?
Replied to your email already, please check your inbox or spam box.
Thanks
Does this theme allows to use a custom uploaded font family?
We have been using the Redux framework for the Theme settings which provide around 700+ google fonts so they didn’t add a custom upload for the font. If you need to add a custom font you can use any of the free plugins from wordpress.org/plugins.
Thanks
Hello, I want to buy the avas template and install it on 10 websites, do I have to buy it 10 times.
thank you for your reply. Cordially.
Hi,
Yes, you need to buy 10 times for 10 licenses, any of the themes you will buy from Themeforest will allow you to use one website so to use it on multiple sites you need to purchase multiple licenses.
Thanks
Does this theme allow the use of Elementor free or do I have to buy Elementor Pro later?
No, you don’t need to buy Elementor Pro to use this theme.
Thanks
Thank You
Hello, Trying to login to support using my envato login but it is not working. Having an issue with the navigation, logo is getting cut off. thank you!
Please use your email to login on support if envato login doesn’t work.
Thanks
Hello, I just purchased and installed the theme but the logo is not displaying properly and the navigation bar is huge after scrolling.
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hi, i have 2 licences, but i need change one to other instalation. This i can’t change because the original instalation now not exists. Help me please
Please share the last 4 digits of the license which you want to change.
Thanks
Ok, these are: “5390” . 4 last digits of my item ID.
Thanks
Not item id, we need to know the license last 4 digit like “dce6” or “73be”
Thanks
Ok, these are “dce6”.
Thanks
It has been deregistered. Now you can use this license to your new domain.
Thanks
Ok, thank you very much!
Hello, I have a problem with the demo display, it does not display correctly in the front office.
Cordially
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hello, I have a problem with the menu levels, it does not appear in the demos.
Cordially
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
update the theme and the social network icons disappeared, they are not in the header and only empty boxes appear in the footer
https://prnt.sc/X_LDSNWifRYd https://prnt.sc/tDlHmrCwhbOPHow can I solve that??
WEB URL: https://fyspharma.com/
Please check our KB article on the following link to solve icons issues https://tiny.one/avas-icons-issue
For further theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Thanks
i have problem : Your key has been installed on another domain. question is how to uninstall key in another domain?? please help
Please login to another domain > Dashboard > Avas > License > Deactivate.
If you have any problem deactivating then let us know we will do it for you.
Thanks
Hi I have 2 licences that seems to be registered as used however they are not used on any sites, can these be deactivated so i can use the theme please
- d2549b89-5351-400d-86a6-bf4ecd9e835f – 6 Jul 2019 REGULAR LICENSE
- 0c137762-8a9c-4522-9fc5-f53c2d038666 – 11 Jun 2019 REGULAR LICENSE
Both licenses are still using on 2 different sites below
https://www.preciouscovidoutcomes.org/ https://www.bachiltonbarn.co.uk/Thanks
Hi Precious Covid Outcomes is using the following license 316e4b1f-6fee-4536-9a8e-f489876de180 and bachilton barn is using 0c137762-8a9c-4522-9fc5-f53c2d038666 Apologies I gotgot about the bachilton barn one. Could you deactivate d2549b89-5351-400d-86a6-bf4ecd9e835f so i can use this one. Many Thanks
d2549b89-5351-400d-86a6-bf4ecd9e835f has been deactivated.
Thanks
Hi, I have purchased this theme long time back and using on one of my domains. Can you use its multiple themes for my multiple domains to design the websites. or this license is valid for only one domain?
You have purchased a regular license for one site only, two use the theme on multiple sites you need to purchase multiple license.
Thanks
Hello,
I would just like to make sure that I haven’t missed anything – there is no way of changing primary / secondary colors via variables, right? I am only able to change colors separately in multiple places, right? Either using Elementor or adding custom CSS styles.
Thank you in advance.
For theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
Hello again,
thank you for the suggestion. Sadly, I am not able to login using Envato account. I get a ”?error=Field+%27password%27+doesn%27t+have+a+default+value” in the URL after being redirected to index page, when trying to login using Envato.
Sometimes Envato login API doesn’t work correctly so Please try to signup using your email address instead.
Thanks
Hi. I’d like to purchase this theme, but I have questions about the license policy.
For example, I have a domain mydomain.com and two Wordpress sites on it ( on mydomain.com and mydomain.com/en). Do I need to purchase this theme twice (for each site under the same domain)?
And what about Wordpress Multisite? If I use Wordpress Multisite and it has 2 sites in it, should I also buy the theme twice?
Hi,
Thanks for your interest in our theme. If you purchase any theme from ThemeForest then you need to purchase multi licenses for multisite or multi domains.
Thanks
Thanks for help and quick answer!)
You are welcome!
good night, update the theme avas and I get this error in the resposive menu. please help me
Notice: Undefined index: res-menu-bottom in /home/fullhous/public_html/wp-content/plugins/avas-core/inc/redux-core/inc/extensions/customizer/class-redux-extension-customizer.php on line 350
Notice: Trying to access array offset on value of type null in /home/fullhous/public_html/wp-content/plugins/avas-core/inc/redux-core/inc/extensions/customizer/class-redux-extension-customizer.php on line 358
Notice: Undefined index: in /home/fullhous/public_html/wp-content/plugins/avas-core/inc/redux-core/inc/extensions/customizer/class-redux-extension-customizer.php on line 358
Notice: Trying to access array offset on value of type null in /home/fullhous/public_html/wp-content/plugins/avas-core/inc/redux-core/inc/extensions/customizer/class-redux-extension-customizer.php on line 361
Please update the Avas Core plugin too then go to WP Dashboard > Avas > Theme Options > click the save button that will solve the problem.
For further theme support please go to our support portal https://tinyurl.com/theme-x-support-desk and create a ticket, our team will assist you.
Thank You
