123 comments found.
Hello, on 30 September I sent you a support ticket with number #409596 and you solved it, my support is no longer active but the same problem is happening again with the theme. Thank you.
Hello,
We have fixed this for you so you can check how it works now. Both fixes will be included in our next theme update.
Kind Regards
Thanks guys!!
You are always welcome.
I like this theme. Will the author consider releasing a multi-seller version? Or a proper multi-seller plugin?
Hello,
Thank you for contacting us.
Our theme is fully compatible with the most popular multivendor plugins like Dokan already. You can see it on our demo here https://space.xtemos.com/demo/hitek-dokan/
Kind Regards
Can we disable the built-in header and create a more visual friendly elementor header for our use?
Hello,
You can use Elementor PRO header builder if you need. Then our theme header will be disabled automatically and you will be able to build it entirely with Elementor.
Kind Regards
Hi!
Based on the steps I have seen in recent times, I strongly suspect that Elementor is already planning the so-called exit points. (Senseless developments, ignoring customer feedback, cloud option, price increase, etc.)
Do you see any chance (if so when) to port your templates and modules (Hitek and Woodmart) to Gutenberg?
Hello,
Thank you for contacting us.
We don’t see any signs from Elementor team showing that they want to abandon their builder. Maybe you are talking about the PRO version. But our theme never requires the PRO version and you can get all the benefits from our theme with the free version.
Kind Regards
Hello!
I didn’t mean to leave Builder, but wordpress in some form. (Either in full, or in a limited way, as e.g. wordpress.com VS wrodpress.org works)
Regardless, the question still remains (if nothing else for speed and future-proofing), do you plan to transfer your templates and modules to Gutenberg? If so, when is it expected?
Hello,
Elementor is a WordPress plugin and they will never leave it any form. Currently, we don’t have plans to switch to Gutenberg. But, probably, it will be added as an alternative in the future.
Kind Regards
hi, we can’t create a carousel section inside a popup element using elementor. Can you please find a solution?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/space-themes-support/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I need help on how to configure the theme that is by default in the template. Menu, Sidebar, Content Products please
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/space-themes-support/
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/hitek-support-forum/
Regards
Hi, I have installed the them on my test site and the product category sidebar is not visible on left side. Can you please let me know how do I enable it?
Hello,
Thank you for contacting us.
You can enable it in Theme Settings -> Shop -> Sticky categories navigation.
Kind Regards
Hi, how do I edit or remove this green top banner https://prnt.sc/6CIJLiflGsmR from the header section? I can’t find it under HTML blocks or the header builder, I’ve also switched off what I thought would be the setting under THEME SETTINGS > GENERAL > HEADER BANNER but it’s still showing. Thanks in advance.
Hello,
You might have this banner on the home page 2 only. This page has a Theme Settings preset active so you need to configure it there https://gyazo.com/76f7d2caccbf721952cacd7fbc559d1b
Kind Regards
I have regained access to my account. Previously, I wrote on behalf of yurov_igorr
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi! Did you solve this issue?
Hello,
Have you create a topic on our support forum? Please, send us a link.
Kind Regards
Previously I said I cannot do this due to sanctions against Russia
License and support policies are regulated by Envato and we can’t violate them. You need to contact the Envato team for help on this matter.
Please solve the problem with adding the ”/undefined” to the url when we use “Load more” button in “Products” Hitek element. It prevents user to refresh a page.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/hitek-support-forum/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
My support is already expired, but I cannot extend it because I’m from Russia and we have problems with paying.
Hello,
We don’t see the “Purchased” badge for your account at all. It looks like you don’t have a license for our theme.
Kind Regards
No, I purchased your theme via avdeevaanna account, but cannot login.
Hello, Can we use it to sell digital products ( directly downloadable by customer ) ? thanks in advance, Best regards.
Hello,
Thank you for contacting us.
Yes, you can sell digital and downloadable products with our theme and WooCommerce.
Kind Regards
How long do we have to wait for any kind of update or new features? Nothing happened for almost half a year…
Hello,
Take our apologies for the update taking so long. We are working on it and will add a few useful features in a few months.
Kind Regards
OK. We subscribed for 1 year of support. It’s only been 3 months left, but we still haven’t activated the site for our customers because we’re waiting for development.
In another comment, months ago, you promised to extend the support time for us, precisely because of this. Nothing has happened since then. Neither a new version nor an extended support period.
We have been your customers for many years, and we love your work. We have already purchased several licenses from you, thereby appreciating your work. I don’t know what’s going on with you, but we’re getting really frustrated…
In the meantime, the woodmart template receives new developments and improvements one after the other. We can only trust that it is so slow because you switched from Elementor to Gutenberg. 
Hello,
We can extend your support on our support forum only. Don’t worry, if you will face any problems when your support will expire, send us a message via the contact form and we will allow you to post topics on our support forum.
And thank you for your feedback, don’t worry, we will never abandon our themes. New updates are still to come
Kind Regards
Another prepurchase question, is there a way to make photos on the mega menu on the left shows on mobile? Thanks in advance
Hello,
Please, send us a screenshot of the photos you are talking about so we can better understand your request.
Kind Regards
Hi there, is there a way to make the categories sidebar in the left always visible like on mouse over? Thanks
Hello,
Thank you for being interested in our theme.
Unfortunately, it is not possible to make it always visible without.
Kind Regards
Hi, is there a way to hide header categories from the left sticky sidebar?
Nevermind. I just found it. Your theme is really awesome. It gives us too many options for customizing.
Hello,
Thank you for your comment. We are glad that you like our theme. Feel free to contact us if you have any further questions.
Kind Regards
Pre-sale question:
1. Can I customize a page in your theme without affect your future theme update?
2. This theme has “BUY NOW” button option?
3. Has remove dummy content option before insert my production content?
Hello,
Thank you very much for contacting us.
1. If you customize pages with Elementor your changes will not be affected by theme updates.
2. Currently, there is no “Buy now” button option for this theme.
3. No, there is no option to remove the dummy content automatically. You can do this manually only.
Kind Regards
Can you add “BUY NOW” button? I have purchase to support your development now.
One more, I have purchase your product but why I still can’t join your Support forum?
Thank you for purchasing our theme.
Currently, there is no way to add the “Buy now” button without additional plugins or customizations.
You should be able to create a topic now. Could you please clarify what problem you have with it?
Kind Regards
How to post in you Support forum website?
https://space.xtemos.com/forums/forum/wordpress-themes-support-forumAfter purchase your license and created account on your site but still no way to post
Sorry for the confusion. Here is a support forum for our Hitek theme https://xtemos.com/forums/forum/hitek-support-forum/
Kind Regards
Hello, I’m using Hitek theme. We have 15 000 products. We are using well optimized LiteSpeed webservers, with 4 CPU cores and 6 RAM, but the website its still very slow at moments. We have same store with WoodMart and there is not a problem and the website is running very fast. We have done lots of hours working on Hitek theme website and we are very dissapointed if we cannot fix the problem. Also we are very happy with WoodMart theme. Our website url is: https://store1.bg
Can you please advise ?
Regards
Hi,
Could you please send us a link to your website where we can see this issue? Or what steps should we make to reproduce it?
Kind Regards
Click on random categories and random links. The website should be very fast, but it isn’t. Its much more less performance then WoodMart.
Could you please record a video demonstrating how it works with Hitek vs WoodMart so we can see the difference?
Hitek doesn’t influence the server response time so the issue must be caused by a different thing, not a theme.
Are you planning a limited time discount for this theme? Like a promo discount.
Thank you
Hello,
Thank you for being interested in our theme.
We don’t have plans for any discounts in the nearest future.
Kind Regards
