23 comments found.
Is the forum functional? like you can signup and everything works? If not, do you have any recommendations for this?
Yes, the forum is fully functional.
Hi, i purchase “Docy – Documentation And Knowledge Base HTML5 Template” in themeforest and download it, but cant find any RTL page or assets for RTL support.
pls help to switch RTL for Docy HTML theme.
Hello,
We’ve already replied to you via your email. please check your inbox.
Can you give a timeline for the RTL to be ready?
Apologies for the delay. We anticipate being able to provide the update either today or tomorrow.
Hello, about the font size switcher, on the onepage.html I noticed the font size setting is not saved when the page is refreshed. Do you provide instructions with the template to do this ?
Thank you for bringing the font size switcher issue to our attention. We appreciate your diligence in providing feedback. Our team has taken note of this issue, and we assure you that we are actively working on a solution.
Hello, I am trying to ask you in your form, but I couldn’t post the question, keeps giving me errors.
I am writing here:
I purchased Docy – Documentation And Knowledge Base HTML5 Template with Helpdesk Forum html theme from https://codecanyon.net/.
I noticed that there is a bug in the scroll left menu, when you are scrolling down, you can’t see the latest item, it seems hidden under the footer.
I am testing the page called: doc-layout-banner-empty.html
Image 1.png shows the menu and the footer without zooming out for the page, and the latest item is Account.
Image 2.png, showing the menu with zoon out for the page and you can see the latest items Sign in.
If that is possible to fix the bug or send me how to fix it would be great.
Thank you and have a good day
Hello,
We appreciate your detailed feedback, and we apologize for any inconvenience you’ve experienced. To address the scroll left menu issue, we recommend reaching out to our dedicated support team.
Kindly contact us at spiderthemes247@gmail.com , providing the following details:
1. A screen record of the bug in the scroll left menu.
2. Attach the images ([Image 1.png] and [Image 2.png]) for visual reference.
Our team will promptly investigate the matter and provide you with a solution or guidance on how to fix it.
Thank you for your patience and understanding. We look forward to resolving this issue for you.
Best regards,
Spider-Themes
Thank you for your reply. The email has been sent to the mentioned email with all requested media. have a great day.
It has scss built in?
This template is built with SCSS. In order to edit the SCSS, you need to install SCSS.
Thanks
But jQuery not working properly in merged file.
What issues are you facing with jQuery?
It is something like:
ERROR Failed to compile with 5 errors friendly-errors 08:05:13
These dependencies were not found: friendly-errors 08:05:13 friendly-errors 08:05:13- jquery in ./assets/bootstrap/js/bootstrap.min.js, ./assets/magnify-pop/jquery.magnific-popup.min.js and 2 others
- jquery-mousewheel in ./assets/mcustomscrollbar/jquery.mCustomScrollbar.concat.min.js friendly-errors 08:05:13 To install them, you can run: npm install—save jquery jquery-mousewheel
Hello is the HTML template support RTL and dark mode?
Yes. This HTML template support RTL and dark mode as well. You can check it on the demo.
Hello The left menu has only 1 submenu. Is this possible to have more than 1 level of submenus?
Which left menu? Could you show it with a screenshot, please?
Screenshot: https://pasteboard.co/PUtPDgSO8Fmm.png
Currently, it’s not supported. But you can enable it by editing some code.
Hello, how can I have the wordpress version of the theme. I have downloaded the zip but ut does not work for wordpress. and the link provided on the comments does not work. Thanks
Get the WordPress version here
Thanks
Hi,
How can I locate actual documentation on your template. Right now your documentation in the folder isn’t useful to figure out what styles I am missing when trying to implement just a portion of the page. I can’t find any real documentation at all. Most templates have a website with full documentation or real details in the template.
Hi,
Thanks for your query. You can find the theme documentation here .
Note: You will find the theme resources (associate files and links) in the theme package.
Thanks
Hello, this is the documentation for the Wordpress version of your theme. I purchased the HTML version.
Sorry for the previous reply.
You will find the documentation file in the template package.
Thanks
I am receiving an error to upload template it says its missing css style sheet was I correct to upload in themes?
It’s a HTML template. You can’t install it on WordPress. By the way, you can get the WordPress theme here https://themeforest.net/item/docy-documentation-and-forum-wordpress-theme/31370838
Thanks
will there be a bootstrap 5 compatible version ?
No, it’s. Docy made with Bootstrap 4.3.1.
Thanks
Hey, I’m interested in this template, but the navigation on the left side of the onepage.html does not run the scroll bar in the documentation 100% with Can this be easily fixed?
We did not understand the issue. Could you explain it with a screenshot or a video record?
We would love to fix any issues with our themes.
Thanks
Thanks for noticing the issue. We will fix it
How can I change the header background on the documentation page?
These are the images of people relaxing at the show.
Did you purchase the theme?
yes. I did. b3829326-a109-428d ← a part
Comment from the account that was used to purchase the template. We only provide support to authorized buyers.
Thanks
I bougt this account yestrday. but I got answer. thanks. your theme is wondeful!
Glad to know that you have figured out the issue yourself.
Seems, you were bought the WordPress theme. But you commented on the HTML version. That’s why we couldn’t detect you as a buyer.
Thanks
Hi, I recently purchased this template… Thinking it was great for what I needed. However, after analyzing the code I realized that it is extremely complex, and in my form of development, it is very disorganized. They created a lot of DIV tags for panels that are totally unnecessary and that weigh a LOT of code. When I entered the DEMO, the site took time to load, but this is normal when using the themeforest iframe. However, after downloading I realized that even on localhost everything took a long time to load, the .map files from the .js didn’t come Just to edit the HEADER of the page, I had to change 6 different sections… All to the same place… It doesn’t make any sense. This template might be good for Wordpress, but in plain HTML it sucks!
Sorry if I offended, but it’s really bad for HTML.
I would like to request a refund of the same.
Sorry to say you that, according to Envato’s refund policy, you can’t get refund for this reason.
Thanks
I want to buy this web template.Have a question to confirm.This is an html template. When I develop this into a dynamic publishing system, what rich text editor can support the style of your web pages?Because I can’t create each page manually.thanks
Hi,
You can use the Wysiwyg editor for editing the page contents.
Thanks
but the style of the Wysiwyg editor does not include the style of your web template
In this case, you have to use HTML builder for building the website elements by drag n drop. You may try https://nicepage.com/html-website-builder
Thanks
Hello, how can I uninstall night mode?
Sorr dark mode?
You can disable the Dark Mode from Theme Settings > Header > Dark Mode.
Thanks
I cannot see where and in what file this setting is. In which js or css file should I set or change this setting?
It’s theme settings page. You will find it in your WordPress admin dashboard.
Thanks
But this is html, I bought theme which is html.
Sorry for misunderstanding. There are available _dark-mode.scss and _dark-mode-docs.scss files in the assets/scss folder. Disable these files to disable the dark mode.
Thanks
I deleted those Files, cleared the browser history. I also tried it in different browser. But still active.
These files included in the style-main.scss file. You need to remove these files from there. Look at the line number 145 and 149 in the style-main.scss. Delete those lines.
Note: you must have to enabled the scss compiler while editing the scss files.
Thanks
I really couldn’t do this. I am using phpstorm and when I compiler I get an error. I guess this is a computer related situation. Could you please send me this file with dark mode disabled?
Sorry to say that it’s a custom work and any customization related work not included with the theme support.
You have to know how to configure the scss compiler in your . If you don’t know how to do that, you can hire a expert developer. You can hire us to to that job.
Thanks
Can you tell me which file to work on? Am I going to convert this .scss file to a .css file? I guess you could help with this.
If a comment is made up to 558 and 594 lines in the main.js file, it becomes disabled.
If you wanna disable the dark mode, you should also delete the dark mode CSS. Because, if you disable the dark mode from JS, the dark mode CSS still loads. That is unnecessary. So you should also delete the dark mode CSS after disabling the dark mode.
Thanks
Hello,
I thought I bought the WordPress version. Now I see it’s the wrong one. Can I change the purchase?
In this case, we can help you to resolve this issue.
At first, you need to purchase the WordPress version. Then claim for a refund for the HTML version with mentioning there the WordPress version’s product ID and the reason for the refund. After confirming your WordPress version purchase, we will accept your refund request.
Thanks
When navigating to a page, what triggers the side menu to open at the left for that page?
Could you explain your query in a bit more detail with some screenshots? Also, you can mail us regarding this query.
Thanks
Please contact me for extended licensing questions. beau AT WebTigers DOT com. 
Oh boy this looks incredible. Amazing Work. GLWS.
Any ETA on the WP version? If its going to take a while then I would just get this one and build a backend myself.
-TT
There are already available a similar WordPress theme in the market. You can see it here https://themeforest.net/item/docly-documentation-and-knowledge-base-wordpress-theme/26885280
Note: Docly is also developed by Spider Themes.
Thanks
