247 comments found.
Hi RadiusTheme team, does the Greenova theme work with WP 6.1.1? Thank you. Cheers
Hello,
Yes it will work.
Thanks
Is this theme compatible with Elementor Pro? Also can I use Elementor to customize the Header and Footer or is it not possible.
I just bought this theme and trying to activate the license and I literally copied and pasted from the pdf theme forest gives you and it is telling me that purchase code is invalid. Please help
Hello,
Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
It seems like there are problems using multiple Carousel elements… on my website only the first carousel element works – for all others there is
Uncaught TypeError: $.support.transition is undefined
Hello,
Can you please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
Hi, I’ve been trying to pay with my Mastercard..and just realized my country (Nigeria) has imposed a Monthly Limit ($20) for every bank here. Any solution to paying for this product/theme?
Hello,
Please check if can deposit money then deposit by multiple days.
Thanks
Hello, where do I modify the button that says READ MORE, to put it in Spanish?
in the Services, I want to hide THE BREADCUMB that says: CATEGORIES: SERVICE
Hello,
We include POT files you need to translate. You can use Loco Translate plugin.
From specific page can not hide bradecrumb you can hide from full site.
Thanks
How do I hide this section?
Image: https://ibb.co/v1xfCdr
I have installed, crazy translate,...
How do I make the buttons display in the language chosen by the user?
English, Spanish, French. all buttons as READ MORE
Hello,
for multiple language site you need to use WPML or other multiple language plugin. Then translate using that plugin.
Thanks
I’ve tried every method in the world to translate these damn buttons,...
crazy translate
Plylagn
WMLS
I translated the .POT file by hand, with poedit pro, and I can’t translate those buttons,.....
Image: https://ibb.co/tZ0kbsNyes,... I already sent a ticket to support and do you know what they told me?
your support is expired, buy a new support period,...
They have not been kind in just telling me how to solve it ,
a little kindness with the clients,... 87 comments asking the same thing I have left here,....
Your support Expired 27 Mar 2019 ie 3+ years ago. I just told support team if bug then they will fix it
Thanks
Hi. Is the theme and Redux plugins compatible with PHP 8? We’re having some issues with the Theme Options when using later PHP versions. Thanks.
Hello,
Have you purchase the theme? Don’t see purchase note in your profile.
Thanks
Yes, I’m asking on behalf of a client who has a license. I obviously don’t want to share the license key here.
Does it work with PHP 8?
Sorry we still don’t test in PHP 8 we will do end of this month.
Thanks
Hi, I have emailed you. Please check and respond as soon as possible. Thanks
Replied please check.
Check your email, please
يعجبني هذا القالب ولكن لا يدعم التربيه ما الحل؟
Hello,
It is not education theme it is for Landscaping. Check our Eikra theme it is education theme
Hi, I would like to confirm if this theme uses WPBakery page builder before placing an order. It says so but I need to confirm to avoid confusion
Hello,
Yes we have both version of this theme WPBakery and Elementor version.
Thanks
Thank you. I will go ahead and download one with WPBakery then. Is there anything I need to be aware of regarding the download?
Must i install Elementor builder, including YiITH plugins and WooCommerce if I am not setting up an ecommerce website? I just want to be sure if any section of the theme relies on them
If you don’t use that plugin no need to install.
Hi, I have a ticket I create yesterday, when installing the team and since not heard from you though I can confirm you were quick as responding to presales questions, what is going on? Buying a theme is because of a need or requirement, and that is often business related. Is this how long you take to respond to tickets, especially when things are broken? I am stock in one place and needs to move, that is my concern
Replied please check email.
Thank you. Cheers
Email replied, thanks
Is there a way to remove the Category and Date fields that appear on the right side in the Project Detail page? and set the page to full page?
Hello,
Please create ticket https://www.radiustheme.com/ticket-support/
Hey, I just LOVE this theme and I am considering purchasing it. Can you tell me if the images and graphics come with the theme? I will not likely use them but it helps as I develop the website. Also what contact form does the theme use? Thank you in advance for your help.
Hi,
Yes images are included all are collected from free source.
Contact Form 7 plugin used.
Thanks
Wonderful, I definitely will be purchasing this theme for use with my client’s landscaping website. Thank you for the information.
ok Thanks
Good afternoon. I opened a ticket and still have not heard back. In my mobile version of my website, those 3 lines for the menu bar are not showing up but one line on mobile version. Like something in the CSS is missing??
Hello,
Please update latest version.
Your support expires 2019-06-14 please re-new support.
Thanks
where is the link of documentation
Here is the documentation in theme landing page has link https://www.radiustheme.com/demo/wordpress/greenova/docs/
Is there a CSS style?
Hi,
Yes CSS work please create ticket with access we will add this https://www.radiustheme.com/ticket-support/
Thanks
ok, I have created a ticket
Hello, is it possible to display the header on mobile(phone)?
It doesn’t want to show me 
... I don’t know where I’m making a mistake…(it works perfectly on computer)
Hi, Please create ticket here https://www.radiustheme.com/ticket-support/
Thanks
OK, I paid support. Thanks
Please create ticket thought customization is not under support we will check it.
Meu tema veio com problema, está exibindo que o link está expirado e alguns plugins não estão atualizando pedindo a licensa.
Hello,
Link expire is your hosting related issue see detail here https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/
Pro plugins are bundled with theme we will update theme by next week.
Thanks
No option to de-activate?
Hello,
Development server with sub-domain allow. But 1 regular license can use only one live domain. Create ticket I will re-set your url https://www.radiustheme.com/ticket-support/
Opened ticket for license code de-activation, thank you ID# 32692.
Already replied please check.
Hi, I have been waiting over 7 weeks for you to fix an issue with the theme. I have also not had any reply to email from Sunday. These should be simple fixes too.
Hello,
Thanks for reminder I noted will fix tomorrow now office hrs closed.
Thank you that would be good!
