54 comments found.
Please let me know if you got me support emails…Thanks J
STILL WAITING FOR A RESPONSE 2 WEEKS LATER REALLY PATHETIC SUPPORT
Hello there,
Sorry for the delay.
Replied via mail. Please check your inbox.
Best regards
I have sent a question. Hope it will benefit the members hence I am repeating it here. Hi I have purchased the TOKYO Wordpress theme and installed. I am testing it on my localhost before uploading to the WWW. After installing all required plugins and activating them I find when I am in the dasboard and click “visit site” it takes me to a blank screen. “This site can’t be reached” But when I deactivate Elementor plugin it works. Why is this and How can I fix this? Thanks
Hello there,
Replied via mail. Please check your inbox.
Best regards
Thanks. “Open your files directory. Find wp-config.php file and enable it there” Where is wp-config.php file located?
How can I enable it?
As I said initially, the site is not hosted yet. Its hosted locally. I do not think your reply is in line with my situ.
It doesn’t solve the problem.
I am sending screenshots of the wp-config file location, the altered file and the error message I get.
https://ibb.co/DK71d0n https://ibb.co/sWXSKCQ https://ibb.co/hMN5rgtHi!
Great work!, I liked your design. Yet, I have a question regarding to blog panel.
Can I easily manage the blog side?, Is there any panel in the Wordpress to push my content to the website? (I’m kinda new in Wordpress, so don’t know is there panel for content editing.)
Hello there,
Thanks for your interesting our theme.
Sure. You can easly change blog page and sidebar contents. And you can easly build you website using our shortcodes or Elementor features ))
Best regards
Hello, I have sent you a question by e-mail. I would like to repeat here.
‘Hello, great theme. Is it possible to change the order in portfolio post? Or is it just broadcasting in the order we entered it?’
Hello there,
Sorry for the delay.
Replied via mail. Please check that.
Best regards
hello again, I followed the instructions in the mail, but it has been a long time and I do not remember how it was done. The mail was deleted by mistake 
Could you please repeat it? There was a way by changing the date, but I failed in my attempts. Thank you.
Hello there,
Don’t worries.
Please check your inbox. I resent it.
Best regards
thank you so much. you are great.
Most welcome 
Hi, great theme! How can I stop the photo animation. I just want a circular mask with the gray broder.
Hello there,
Thank you for purchasing our theme.
Please go to the Tokyo > Theme Options > Custom CSS and add codes below:
.fn_cs_animate_image .abs_img{
animation: none;
box-shadow:none;
border-radius:100%;
border: 10px solid grey;
}
Let me know the result after make that.
Best regards,
Marketify
Excellent! The circle came up a little bigger. Do you know the original size of the image?
Can you share your website url? I’ll check it out
It must be smaller as every customer.
Please send us your dashboard credintials. We’ll check it out and back to you as soon as possible.
Send to this mail: marketifyteam@gmail.com
Excellent! Thanks for your support.
It is my pleasure!
Feel free anytime if you need any help.
Thanks
hello, congratulations for your theme.
Is it possible not to give the possibility to copy/paste the photos of the portfolio for the visitors ?
Hello. Very nice minimalistic theme. How to fix the not-smooth animated image on the home page (abrupt transition from square to animated image)?
Hello there,
Thank you for purchasing our theme.
Please do to Theme Options > Custom CSS and add code below:
.fn_cs_animate_image .abs_img{ animation: tokyo-morph 8s ease-in-out infinite; }
Let me know result after make that.
Best regards
This looks great! I am currently looking for a template that includes the feature of Masonry for the Portfolio page. Has this template the feature?
Hello there,
Thank you for interesting our theme.
Yes. Our Portfolio Page built with Masonry
Best regards
Could you share with me an example via a link? Thank you!
Hi again, I have already seen this demo link and nowhere is to be seen the Masonry Feature. Only a grid view, here a picture of how it looks: https://drive.google.com/file/d/1NUSKSwPRuSuLW9H0wS35OFTPJsfwoAKx/view?usp=sharing
Can you provide me with a working link to the Masonry feature you claim the template has please?
Also, as feedback I have to say I find the preview of the different link properties: YouTube, SoundCloud and Vimeo, looks confusing having no button preview and just a lady picture. Maybe you could make it more intuitive with other pictures.
Let me know if you can’t provide an example so I can keep looking for another Template please…
Hello there,
Hope tomorrow we’ll add that feature for you and update our theme. And let you know.
Best regards
ok. let me know please
any updates about this?
Hello and thx for this wp theme ! Is it possible to change colors of the numbering -> Services > What I do > 01, 02, 03…. ?
Hello there,
Replied via mail. Please check that.
Best regards
Thx !
Enjoy
Thanks for quick support messages responses ; and great design.
Thanks a lot !
lovely work, good luck with sales..
Thanks
Good Job! GLWS
Thanks
Congratulations! Nice Work, GLWS
Thanks
