77 comments found.
Hey Team, thank you for your great work on the theme! I am facing trouble with WPBakery Page Builder plugin update. Currently the version 6.6.0 is installed. Please help and update to 6.9.0
Hi Marketix2020, We have a fix update this week and release new version with all update bundle plugins. Best regards Rado Support Team
Hi,
I’m very interested in purchasing your theme. I would like to know if your theme is compatible with this: https://woocommerce.com/products/auctions-for-woocommerce/ If not sure, how can we check if this could work in your theme? Thanks in advance.Hi megalex, In general, we can say that due to standard coding, few errors are possible. However you can purchase the theme and install this plugin. In case of any problem, we will solve the problem for you and make the theme fully compatible with the plugin.
Best regards Rado Studio
Thank you. As I have read, it is possible to install the WP Bakery version in stead of the Elementor version? If I use WP Bakery, the issues that could occur will be limited to minor CSS fixes.
Another issue that might occur is that in the product listing, the theme won’t be able to distinguish the necessary actions to be performed for the buy button from woocommerce and the bid button from woocommerce auctions. Example: https://rado-studio.com/aventa-demo8/ 1) For a product which is part of the auction, the buy button should be replaced by a bid button that sends the customer to the single product page. 2) For a product which is not part of the action and merely a regular shop product, the buy button should send the customer to the cart (which is already the case in your theme). See also screenshot of an auction: https://snipboard.io/0YCRh5.jpg
Dear megalex, We talked to our Dev team and will plan to integrate Aventa with it and inform you as soon as possible ( maybe the end of next week ).
Best regards Rado Suppor team
That’s awesome. Thank you!
I’ve purchased the theme. When will https://woocommerce.com/products/auctions-for-woocommerce/ be included?
Hi megalex,
Thank you for your purchase, As we promised, We add compatibility with Woocommerce Auctions plugin. We sent the new version of Aventa to Themeforest, it’s under review, Maybe today or tomorrow you could get it. If there was a problem, don’t hesitate yourself to contact us.
Best regards Rado Studio
thank you!
Do the demo inports also include the sample images of your site?
Hi megalex,
Unfortunately No. Because of Copyrights law, we do not allowed to include that images in our package.
Best regards Rado Team
Hi Diwan style, Thank you for reporting the bug and sorry for the late reply, it will be fixed in the next update this week. Best regards
Hello Dear, Thanks for the great theme, my client logo is vertical, and this theme only accept horizontal logo, can you please tell me how can I fix this using CSS to make the Header more High to fit the client logo, also why I can’t use the client logo in SVG ? best regards
Hi dear DiwanSTYLE, Thank you for your warming words. Please open a ticket with the link of your website (http://rado-studio.com/support) to check it carefully. We will help you to fix the issue. By default Wordpress does not allow to upload SVG files (due to security reasons), but it could be done by installing some plugins. Search for it in WP plugin repository.
Best regards Rado Support Team
I have just emailed you at Support@rado-studio.com about some pre-sale questions, if you could get back to me.
Thanks
Hi Olivercash,
Thank you for your comment. We’ll respond to your email in detail.
Best regards Rado Studio
Just responded again to you guys if you could get back to me.
Thanks
Hi Dear olivercash,
Thank you for your message. We responded to your email.
Best regards
Hello, while the demo is beautiful, upon installation I’m running into several issues. Most importantly (for now) is the shop page doesn’t display anything from the demo import. Only a blank screen, none of my products, nothing. What am I missing here? Thanks.
Hi meetgreenhouse,
Welcome to Rado Family. Please open a ticket with the link of your website and if possible, credentials to check it carefully. We will help you to fix all the issues. http://rado-studio.com/supportBest regards Rado Support Team
Hello, Can you tell me why in the shop page on the category drop down, when you click it, it opens but doesn’t close back when you click it again? Please I need an urgent fix for this, thanks.
https://rado-studio.com/aventa-demo8/Hi breedart,
Please open a ticket and send us the exact link or address of the issue. It’s better to attach an image.
http://rado-studio.com/supportBest regards Rado Studio
Dear breedart,
it’s not mandatory but by opening a ticket, you help us to understand the issue better in detail. By the way, I sent your issue to Dev team. In the next release, it will be fixed.
Best regards
How is it my issue? I pointed out a bug on your demo that’s all. An update for WP Bakery and all others will be be appreciated on your next release. For now I’ll put a hold on my project till the next release.
We pointed to your issue, not updating the 3rd party plugins. There are 2 options, sending us your website credentials to get the update sooner for your project or waiting for next release (Maybe tomorrow ).
The problem is there’s a lot going on the site so I’ll just wait for the official update. Thanks for getting back
Thanks for the update, does it include the fix for the category dropdown on the shop page where it opens up but doesn’t close on mobile devices? Like I earlier stated? Thanks.
https://rado-studio.com/aventa-demo4/shop/Dear beedart,
Yes. We fixed that issue. In mobile devices (Responsive), clicking on opened category dropdown, will close it. Clear your cache completely before any testing.
Best regards
I cannot update to 1.3 version also. Cannot create account on your support area because it asks for purchase code and I don’t know where to find it. Deleting aventa-core.zip and uploading it manually did not help.
Hello Kordictomi,
First of all, thank you for your purchase. Don’t worry about that version. It’s a small bug about displaying version number. It doesn’t affect on Aventa functionality. We’ll fix it in the next version. Please read the following article to find your purchase-code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Best regards Rado Studio
Hello! But it doesn’t allow me to activate and import Demos on a 1.2 version.Says i need 1.3 to do it. and theme cannot be displayed because of it.
Dear Kordictomi, Please create a new topic on our support area https://rado-studio.com/support and send us your WP-Admin dashboard credentials. We’ll fix it for you asap.
Best regards Rado Support Team
hello, the aventa plugin always gives error. I can’t even install the demo because of that. What wordpress claims:
1.2Installed version:
1.3Minimum required version:
1.3Available version:
Hi geouvana,
Please update Aventa-core plugin to v1.3 by WP Dashboard > Aventa Settings >Install plugins. If you have any problem with updating, you could delete “Aventa core” and install it manually in this theme-path Aventa/Inc/admin/3rd-party/aventa-core.zip . If the problem persists, please create a topic on support area : https://rado-studio.com/supportBest regards Rado Studio
Hello, can you add czech language to the theme?
Hello GrantStork, Yes, it’s possible. We will add it in the next update. it’ll be available in the next 1-2 days. Best regards
Thanks for your reply. So does that mean that the customer can toggle these languages when they are browsing the site? Or does it mean that we can set the language of the theme and it will be fixed in one language of our choice?
it means every text in the our theme except the content translated to the target language. You could translate your content with plugins such as WPML,Polylang.
Hi GrantStork, Thanks for your attention. In Aventa 2.1 Czech language added. Best wishes
This is definitely a beautiful theme. But it’s broken. On multiple occasions I tried to fix the problems on my own initiative and with the help of others, but the theme’s problems remain. I deeply regret having purchased this site.
Hi, can I put two products in one product card? I need clients could choose separately size of bra and panties in one product card
Hi katebiltson1,
I think you need grouped products. Please check the following link: https://rado-studio.com/aventa/product/fitted-dress/Great! Thx!
Hello, my support account doesnt work anymore and i have some urgent questions. I also sent the mail for the account recovery 
Hi Daniel, Please send purchase code and username/email that you registered to support@rado-studio.com. We solve your problem very soon.
You have plan this item release Reactjs Version?
Hi CodeeFly,
Yes, We have it but we cannot determine any specific time to migrate to Reactjs.
Best Regards
If you are interested, I want to develop a Reactjs version for you. I am Reactjs Developer. For more discuss, please give me your email
We would be in touch with info@rado-studio.com for more details.
Nice works! ya there’s some bugs in the website and i think its normal but it can be fixed in a few minutes. I like the customer support very responsive, patiently, rich documentation. Highly recommended for any e-commerce project!
Thank you for sharing your honest opinion. We’re glad you liked our product.
Hi, why does it say my purchase code is invalid when trying to log in to your ticket system?
Hi keithpeters09,
We did some change on support platform. please check your purchase code if you try to signup now. We checked it again and it works fine. If you created your account on our support area before 10. July 2021, Please send the following information to our email ( Support@rado-studio.com ): 1.Username (on our support area) 2.Your purchase code 3.The email address you singed up
We will check your credentials and inform you ASAP.
Best regards Rado Studio
Im having problems with uploading the Demos, all the content gets uploaded except the media files.
Hello Pakenukas,
Thank you for your purchase. Unfortunately the Images are not included in the package in respect to copyright. The demos imported with placeholders and you should use you own images.
Hello, when will it be compatible with Elementor?
Hello elaureano,
We are working hard on Elementor compatibility and it’s on the final phase of tests.The new compatibility update will probably be released in the next 10-14 days.
Best regards Rado Studio
Congratulations! Nice Work, GLWS 
Thank you so much, Order247
I love this theme so much and recommend it for any e-commerce projects! Clean design, great demos, highly customisable, rich documentation, super-fast and professional customer support!
It’s really heartwarming to hear this. Thanks for sharing your experience.
