4621 comments found.
2 kind of users (ordinary + vendors) with different registration/login/dashboard Is it possible? Regards
Hello,
We have answered via email.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Is it possible to add integration for Google Places API alternatives like Outscraper Google Maps Places API?
https://outscraper.com/google-maps-api/They have API for reviews too:
https://outscraper.com/google-maps-reviews-api/It offers more flexible possibilities than Google API. For example, it does not have a review limit. I can extract many reviews as I want.
Can you please check and get back to me? Tnx 
Hello,
We are not sure what you want to have the Places API. Do you mean you want to add the reviews on the listings ( listing detail pages )?
Unfortunately, we don’t have any features to support the place api.
If you really need, you can also talk to our dev team as a customization work. ( javothemes@gmail.com )
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Just bought the theme and setting up, little disappointing I cannot edit the submit listing fields further. Annoying to have my custom title and then the location, amenities, categories showing at the same time. Also Id like the option to have these field as a drop down select rather than a select a multitude of categories.
Hello,
We are not sure what you mean that you can’t edit submit fields. We might need more details.
BTW, we are preparing the new version and testing. Some of our clients are also helping. If you want to get the new version and audio tutorial, please contact our support team.
If you have further questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I have several doubts that I need to clarify before buying the theme.
1. Does it allow the payment of the monthly recurring subscription automatically and the user who has subscribed to the plan to download the invoice each month from his account?
2. Does it allow to use Page Builders like Elementor or bricksbuilder in the pages generated as LOCATIONS OR CATEGORIES to edit them?
3. In terms of SEO URL, does it allow combining locations and categories to generate a complete url such as /listing/location/category/singlelisting
4. Does it allow me to mark a listing as featured in any way?
5. Does it allow to modify the options to fill in to publish a listing?
I would appreciate a clear answer to decide to buy the theme
Answered on your another question.
What date is the new update expected?
Hello,
We are finalising and testing now. some of our clients are also helping it. If you want, please contact our support site. our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I installed this theme but mobile version is not working properly. I can not find this issue on your document. What is the problem? One more login and register on the top bar, how can I delete? This menu confuses the user…and the menu doesn’t appear on mobile. < https://prnt.sc/3yH6PpVGwgoT >
Hello,
Mobile should be working fine. it’s built by Elementor. You can remove (hide) or add more space by Elementor responsive mode.
The map block also has grid mode and responsive column setting.
If you have more questions, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I bought your support 4 days ago and I asked some questions at the same. But I do not listen any answer yet. How long should I wait?
Hello,
Please don’t count weekends. As you may know we don’t work on the weekends and holidays. Our support team has been quite busy and they will assist you soon.
Thank you
Is it possible to have dropdowns in Menu bar. for example i want to have product then it should show multiple products and then under that again i want multiple products. it this possible?
Hello,
I think we need more details how you want to make it. If you can create it on the menu, you can display on our wide menu. you need to have enough space.
But we need more details such as screenshots or more details. You may need to talk to our support team with little more details on our support site. our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello. After deleting theme, I installed theme again. But purchasing code is not working now. How can I activate?
Hello,
Please check your email. We have replied.
If you still have the problem, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Bought this theme 2 years ago, now trying to work with it.. so support has expired and cannot ask directly.. I get this error: Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home1/gorgehom/public_html/wp-content/plugins/javo-core/widgets/heading.php:342 Stack trace: #0 /home1/gorgehom/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2308): jvbpdelement\Widgets\jvbpd_heading->_register_controls() #1 /home1/gorgehom/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls() #2 /home1/gorgehom/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home1/gorgehom/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home1/gorgehom/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2397): Elementor\Controls_Stack->get_controls() #5 /home1/gorgehom/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(1107): Elementor\Controls_Stack->sanitize_settings(Array) #6 /home1/go in /home1/gorgehom/public_html/wp-content/plugins/javo-core/widgets/heading.php on line 342
When I disable Javo Core, Elementor Pro works and pages open, When Javo COre active I get this error…
What is the solution?
Hello,
Please check your email and we have replied.
If you still have the problem, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, Can I add a personnel e-commerce system, for a category jeweler shop, for example ? Thanks.
Hello,
Yes, it works with WC plugin. You can add your own e-commerce system.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello yacineamotech,
Did you send a customization request? We have answered it and replied. But it returned as not the correct email address. It seems that you added the wrong email address.
Please email us the correct email address at javothemes@gmail.com
Thank you,
PHP 7.4 is still security supported in 2 months (https://www.php.net/supported-versions.php). When you plan to update your theme so it runs to PHP 8.1?
Hello,
We are not sure what you mean about PHP version. PHP version setting is related to your server.
https://wordpress.org/about/requirements/ WordPress is also required PHP 7.4. We didn’t hear much about the problem.You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hola se puede dejar en Español?
Hello,
I am not sure what you mean about the language. We only speak English. If you want to translate your site in Spanish, you can do by translation plugins ( such as Loco translation plugin.. etc )
If you have more questions, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hi, many years passed, when you will creat mobile apps ? many of other sellers did this already. Please do some flutter… its already time.
Hello,
We believe only a few themes and low sales even if they have. We will do some major updates first and see what we can do for the next updates. We wish we could have a vote for the requests.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I can’t update the theme to the latest version, 5.0.1, currently site is on the 5.0.0 version. I see an error message that says “Update Failed: Update package not available” and this site has a valid & activated license? Any suggestions or ideas why we’re getting this error message?
Hello,
It’s not a common issue that we had.
However, we don’t see a purchased code on your username. If you are assisting your friend, client, please kindly ask the purchased code to talk to our support team to see the details and please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
I am trying to find a Wordpress directory theme with an optimised checkout flow.
Some directories want people to pay and complete the listing on the same screen, which I think will result in a large number of ‘abandoned carts’.
I would therefore like to find a directory where the following flow can be created:
1) Potential customer clicks ‘add listing’ button and is taken to a pricing page 2) Pricing options are presented in a table 3) User chooses package and is then taken to a cart page 4) Once transaction is processed, user is sent to a page to add the information for their listing
Is this possible with Javo?
Thank you
Hello,
We are not sure if we understood clearly. We use WooCommerce for the payment option.
1. Yes, We are currently working on a new version and it will be much better to see all the pages.
2. Yes, price table will be presented.
3. Yes, you can use cart. but you can disable the cart page and place it on the checkout page.
4. Once they made the payment. They will get the notification email and when they click submit listing, they can see what they purchased.
like this..
https://i.imgur.com/rhTpDSg.pngAs we told you, we are working on it and It will be added in the next update ( We hope in a week with some tutorial videos, doc ). You can still use the current payment option. But the new one is much better.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
For each of the listing, is there a way that a vcard QR code be generated from the fields (Name, Phone, Email, Address) that the listing owners fill up in their profile page and have the QR code automatically displayed on the listing page? If this feature is not currently available, do you do custom development?
Thank you & looking forward to hearing from you.
Hello,
Unfortunately, we don’t have vcard QR code.
If you want to hire our developers for some custom work, you can fill out the customization form on the one of this comment links.
You can email us with the details. ( javothemes@gmail.com )
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi i have submit ticket yesterday after renewing support but did not heard anything from your side please. Please solve my ticket asap my business is hurting.
Already answered. Please read the replies carefully.
Thank you and good night.
Hi i have submitted the ticket but no one is taking my query seriously. When i submit ticket they ask me to add addons instead of solving my query.
I have checked your ticket. We already answered yours. The features are from addons. That’s why we have been telling you to install the addons. That’s what everybody does too.
Please see the reply on support site.
Thank you,
Rob
Hey Guys
I bought extended support, within Theme Forest it states I have 2 months of support left; however, your ticket support service at this URL states that I have no support left https://javothemes.com/support/ticket-submit-form/Please advise what to do asap
Hello,
We use an Envato API. Can you please email us ( javothemes@gmail.com )? We will check the purchase code with Envato API and get back to you.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi what i the average response time of support? I really need it and have three tickets open.
Hello,
Please check your tickets. All got answered. We answered yours less than 24hrs this time. We mostly answer 24~48hrs. It depends on workload and the day ticket amounts.
FYI, we don’t work on weekends.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi author please check screenshot https://nimb.ws/o40i2P . In single listing backend i cannot see how to add hours,video and faq. Please guide me how i can add these things.
Hello,
Can you please check your email? We have answered it.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
