159 comments found.
Hi… after import demo content when i click on any page to edit error 404 showing. what is the happened. how i can resolve it ?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi Is there any update to the theme to be compatible with wordpress V 6.0.1 I am using now V 5.9.3 and when I updated it to the new versions the website is missed up
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi there, I keep getting an email from WordPress every day with the error message saying:
Failed to reset cache for the instance #27.
When I contacted my hosting provider they told me to contact you because these two errors are repeating in a lot of different files on several lines.
Here are the error messages:
[13-Jun-2022 04:39:48 UTC] PHP Warning: Use of undefined constant HOMEFIX_THEME_NAME – assumed ‘HOMEFIX_THEME_NAME’ (this will throw an Error in a future version of PHP) in /home/fixithomeproject/public_html/wp-content/plugins/designthemes-core-features/widgets/widget-recent-portfolios.php on line 10
[13-Jun-2022 04:39:48 UTC] PHP Warning: Use of undefined constant HOMEFIX_THEME_URI – assumed ‘HOMEFIX_THEME_URI’ (this will throw an Error in a future version of PHP) in /home/fixithomeproject/public_html/wp-content/themes/homefix/cs-framework-override/config/framework.config.php on line 261
Please let me know if there is a fix for this. Thanks!
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi there… I sent you the site’s login credentials and I don’t know if you modified it but Wordpress now has an issue with the DesignThemes Core Features Plugin.
Hi Rgmfilms.,
Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the instructions in the below knowledge base link for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Kindly mail your FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
Regards., DesignThemes Support.
The yellow color of the background can change?
Is it just one payment or is it paid every so often?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes its Possible.,
Please refer : http://docs.wedesignthemes.com/dt_articles/dt-site-skin/
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
remove screw in header
Hi Justingirard2.,
To remove the screw in the header menu add below CSS code in the Additional CSS page. For that navigate to Appearance > Customize > Additional CSS tab ( https://prnt.sc/qbv9gcBaZGYO and https://prnt.sc/-x0c1CK-wo1q )
CSS Code:
.dt-header-menu[data-nav-item-highlight='two-line-updown'] ul.dt-primary-nav > li > a:before, .dt-header-menu[data-nav-item-highlight='two-line-updown'] ul.dt-primary-nav > li > a:after { content: unset; }
Let us know if you have any queries, we are happy to help you!
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
how do I edit theme colors, I don’t see theme skin in customize
Hi Justingirard2.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.
We are happy to help you!
Thanks!!
Regards., DesignThemes Support.
Hi Simone.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.
Thanks!!
Regards., DesignThemes Support.
hello I can’t insert the left sidebar in the shop page. I have activated the function but I do not see it. I would like to insert the product categories on the side. Can you tell me how to do it?
Hi Simone.,
We cannot add product categories to the shop page. It is the default WooCommerce shop page in that we cannot do customization.
But, we can add the product categories to the customize page. Added sample link for your reference, https://dthomefix.wpengine.com/test-page/ screenshot https://prnt.sc/26xjwrn. For that need to create your own custom page with a product shortcode after you can able to include your left and right sidebar.
Let us know if you need help.
We are happy to help you.!
Thanks!!
Regards., DesignThemes Support.
his test page you sent me is what I was looking for. Can you tell me how I can create it?
Hi Simone.,
We make a short video to create a page and product search on the site. Kindly, have a look on it, https://recordit.co/VijeL7xvbm.
Let us know if you need any help.
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!! Regards., DesignThemes Support.
sorry but the video link does not work I get this https://prnt.sc/26xxaqr
hello the link you sent me doesn’t work https://prnt.sc/26xxj51
Hi Simone.,
Try this link https://recordit.co/VijeL7xvbm at the end it added dot (.) that why the video doesn’t show up.
Thanks!!
Regards., DesignThemes Support.
After uploading the demo content, my site doesn’t look same as in demo. Its all broken. WP bakery is outputting its own nonsense ui in editor page. I need help.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Pre purchase question
is there any back end or admin panel to manage bookings?
Hi.,
Our theme fully support Ultimate Booking Manager Plugin
Please refer : https://youtu.be/uNwRAoA3Kos
is your product supports RTL
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, Our theme supports RTL languages. And it supports multi-languages, in default, our theme comes with English language, you need to translate the theme in to your language.
If you have any queries, please feel free to contact us. We are always ready to help you.
Hello, Can I just get the HTML and CSS version of this template? my email walterokenye@gmail.com
Hi.,
Sorry, we do not have HTML version of this theme.
Regards., DesignThemes Support.
Hi, i want to ask, 1. how to change front page ( i want to change design to design home-ii ) 2. how to change icon
https://ibb.co/xHbVBgwHi.,
Thank you for contacting us.
1) Navigate to ”settings > reading” and set ”home page 2” as your front page.
2) Get into Admin Panel > Appearance > Customize > Additional CSS>there you can paste the below code, and change the image link as per your need.
#toTop { background: url(//homefix.dttheme.com/wp-content/themes/homefix/images/totop.png) no-repeat right bottom; }
You have to change a background image URL as per your needs.
im trying to reply to a ticket and its asking me for purchase code. when i put it in, it says invalid, please help
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
wpbakery is not updating, so after every change, I have to save then refresh for the element to appear
Hi.,
Please be more specific about your issues with some screenshots/videos so that we can check and let you know asap.
Regards., DesignThemes Support.
Hello, I purchased the theme but I don’t know how to import the demo content with the mentionned extension. Can you help me?
I’ve imported the demo content but I cannot edit the text etc. How to use the builder ?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
How to edit the page
Please refer : http://recordit.co/DbisBkH3wc
Hello, thanks for your answer.
I’ve imported the demo content but the “About” page is blank and it’s not imported. How can I fix it please ?
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hey Guys! Love the theme and about to make a purchase for a client! Noticing that in the latest version of Safari that the loading screen hangs, Rev Slider images do not completely go across the page in Safari and Firefox (unless you resize the page manually) and the last update was in February. Before I purchase, are more updates coming out? Are fixes planned for these? Please let me know and thanks! 
Hi.,
We have no issues with Safari at all with our latest update, if you are seeing any issues please make sure none of your custom CSS or 3rd party plugin is causing this, You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
temayı satın aldım fakat kurmak için bana yol gösterecek demo yok. acil olarak yardımcı olur musunuz ? ve de temanın içeriği Türkçe yapılmıyor.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I so tired! I have tried to get support for this theme many times, I’m done a registration with three different email address but no one login and neighter reset a password…. I have bought your theme and need your assistance!! Let me know how can I do to login on your support forum!! Thanks
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
Is there a reason why the Desktop version is now being displayed on mobile devices instead of the mobile version? https://www.carolancontractors.com
Hi..,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
it is using HomeFix Version: 2.1 using a Child Theme
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
done
Hi.,
We replied to your mail ID. Please check it.
Regards., DesignThemes Support.
